QA Delivery Manager

What we are looking for:

This is a product leadership role with responsibility for creating and driving quality initiatives through the SDLC. This leader will work as a member of the central QA team to implement industry best practices and innovative test strategies to ensure CRD delivers exceptional quality products that delight our clients. The role requires a passion for quality as well as extensive current experience in implementing and modifying large scale, cross-functional test frameworks with well-balanced coverage across UI, back-end integration and database levels. The individual must have proven success in improving process and quality via test and process automation, defining the right strategy and technology based on process and architecture assessment by engaging various roles and stakeholders. This individual will provide subject matter expertise and direction to internal stakeholders to ensure best practices and enterprise standards are utilized and implemented throughout the test effort.

Why this job is important to us:

This leader will drive the overall quality strategy in planning and execution in a department while ensuring the product specialist's work is impactful on the product and positively impacts the team. As department-level quality advocate, this position requires working with: development team leads to evaluate unit test quality and coverage, product owners on acceptance criteria as well as refining client requirements for testing and product specialists to provide meaningful evaluations of product quality with respect to test coverage of functionality, client workflows and data.

What we value:

The ideal candidate is an experienced software QA leader with proven ability to grasp tough issues, problem solve quickly and deliver creative, well-engineered, high quality solutions. The role requires a demonstrated ability to develop and communicate meaningful, clear metrics that drive the teams to continuous improvement.

The candidate will have deep hands-on experience with testing methodologies, automation techniques, tooling for functional, non-functional test automation, latest industry trends, best practices and integration with DevOps.

Experience in identifying test data management needs and creating a strategy is a must.

Financial services industry experience is preferred.

What you will be responsible for:

• Work with the Director of QA Programs in the evolution of the CRD test process so that it becomes the industry standard for financial application testing.
• Define and drive the overall quality strategy in planning and execution in a department
• Expand coverage with manual and automated functional, integration, regression, and performance tests.
• Ensure efficient and effective product testing by evaluating and expanding department metrics ; identify risks to project schedule and product quality , proposes methods to mitigate risks
• Plan and participate in group testing activities to increase the value of integration testing.
• Training new product specialists and mentor junior staff in proper creation and planning of test processes
• Spearhead the effort in the department to align tools, processes and training to support the quality organization in expanding test coverage and automation and seamlessly adopting new technologies that will drive product growth.
• Audit and define good tests emphasizing customer focus, repeatable, data driven.
• Evaluate client patch request and determine how to reduce and hold the line on the need for them.
• Audit the testing process for patches conducted by teams.
• Assess environments and data sets required for proper testing of changes and enhancements, verify they have been incorporated into the testing process.
• Perform White glove testing
• Raise quality concerns and propose a plan to address those concerns
• Serve as an expert resource for developers working on performance tests
• As adjunct member of each scrum team, participate in key team processes to offer guidance (demos, retros)
• Audit the quality process by reviewing quality KPI's for the department, working with key team members create and track an actionable plan for continuous improvement.
• Liaise with teams in CRD outside of technology to understand role based requirements and weave role based testing into the process.

Education and other Qualifications:

B.S. degree (or foreign education equivalent) in Computer Science, Engineering, Mathematics, and Physics or other technical course of study or Business with an MIS background. MS degree strongly preferred.

Experience:

• 7+ years of experience in software testing in a process driven technology environment
• 3+ years of experience in leading quality projects
• 2+ years of team management experience
• Demonstrated experience auditing unit tests, test cases, scripts, and automated test tools for verifying quality on multi-tier applications
• Proven experience in identifying high business value quality initiatives, developing detailed plans for execution and producing successful measureable results.
• Demonstrated ability to lead by influence.
• Proven ability to bring innovation and drive change to improve the test process.
• A minimum of 3 years working with an agile development methodology.
• Expert ability to translate business requirements into technical testing solutions.
• Detail-orientated with excellent written and verbal communication.
• Solid understanding of development technologies, e.g. C#, HTML5, JavaScript, REST, AngularJS, Python.
• Experience in Micro Services, Web services testing using SOAP and REST based service and XML, JSON.
• Experience with CI/CD tools such as Jenkins and GIT and other relevant tools.
• Experience with VM's and cloud technologies.
• Hands-on experience in developing, maintaining and supporting automated test suites.
• Extensive exposure to testing tools such as Selenium Webdriver, Silk4NET, Gradle, Jenkins,REST Assured
• Familiarity with TeamCity, Git, Confluence, JIRA, Docker, ELK stack.
• Strong experience with database testing (Oracle, SQL/NoSQL).

About State Street:

What we do: State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investments research & trading and investment management to institutional clients.

Work, Live and Grow: We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity, and Social Responsibility: We truly believe our employees' diverse backgrounds, experience and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

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Charles River Development