Customer Service Representative II

4 days ago

Mississauga, Ontario, Canada Thermo Fisher Scientific Full time

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Thermo Fisher Scientific Inc. is seeking an individual with strong work behaviors and high motivation to join our team as a Customer Service II in Mississauga, ON, Canada. As a world-class leader in scientific research and development, Thermo Fisher Scientific Inc. offers an exceptional opportunity for individuals who are passionate about customer service and thrive in a fast-paced, collaborative environment.

Key Responsibilities:
  • Respond to and resolve internal and external customer requests and inquiries, including pricing, product availability, returns, and delivery.
  • Identify customer needs and determine appropriate course of action within established performance expectations and departmental procedures.
  • Interact with multiple departments, including Operations, Technical Support, Logistics, and Purchasing, to ensure timely and accurate shipment of products and issue resolution.
  • Evaluate various situations and address any concerns that may arise.
  • Document transactions and perform follow-up actions in accordance with departmental standard operating processes and procedures.
  • Stay abreast of new processes and initiatives within the company.
  • Process credit card payments.
  • Analyze outstanding accounts for both accounts receivable and accounts payable.
  • Maintain open lines of communication with Operations Manager and Customer Service to ensure customer satisfaction.
  • Provide backup support for Transportation Coordinator as required.
  • Complete all other assigned duties.
Requirements:
  • Fluently bilingual in French and English, both written and oral required.
  • Equivalent experience to a High School Diploma will be considered; College diploma or University Degree preferred.
  • 2+ years of call center or customer service experience.
  • 2+ years of accounting experience.
  • Proficiency in Microsoft Office, including Word, Outlook, and Excel.
Key Competencies:
  • Customer-focused thinking.
  • Ability to multitask and cope with pressure.
  • Effective and efficient verbal and written communication skills in both French and English.
  • Computer literate with strong keyboarding skills.
  • Willingness and ability to adhere to a structured telephone schedule.
  • Superior communication skills, including active listening and questioning.
  • Ability to exhibit patience, empathy, and diffuse customer dissatisfaction.
  • Excellent problem-solving skills.
  • Professional written and verbal communication skills.
  • Attention to detail and commitment to quality.
  • Ability to multitask in a fast-paced environment.
  • Resourcefulness and ability to work independently.
  • Quick learner with adaptability and flexibility.
  • Excellent interpersonal skills with a friendly and outgoing personality.

Thermo Fisher Scientific Inc. is an equal opportunity employer, dedicated to fostering a diverse and inclusive work environment. We provide reasonable accommodations to applicants with disabilities and value the contributions of individuals from all backgrounds. Join our ambitious team and be part of a company that strives for excellence, where your skills and contributions will be valued and rewarded.

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