Product & Application Specialist - Hygienic Fluid Handling

Found in: beBee jobs CA - 2 weeks ago

Scarborough Village, Ontario, Canada Alfa Laval Full time

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people, and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

The primary focus of Product and Application Specialist -Hygienic Fluid Handling will be responsible for design, quotation, and product support for Hygienic Fluid Handling applications and coordinating customers' orders for hygienic products including pumps, valves (including valve automation), mixers/tank cleaning devices and installation material as well as other hygienic equipment and associated spare parts from quotation to delivery perspective.

DUTIES OF THE POSITION

  • Frequent communication with channels, customers, supply units and colleagues locally, regionally, and centrally.
  • Review request and preparation of quotations and selection of products according to customer specification.
  • Order and follow-up on supply units and distribution centers, following the customer order from order entry to delivery, invoicing and warranty period.
  • Maintain sales process records in our MS Dynamics CRM tool and other systems in a consistent and qualitative way, to support the sales process and take decisions.
  • Manage leads from the market and customers and convert them in real business opportunities to ensure the pipeline.
  • Prepare order documentation as required for submittal to the customer.
  • Assist in the implementation of Alfa Laval's online customer aid tools. Support channels and customers with such tools (e.g. Anytime, Product Guide, ALICE and others).
  • Assist in the coordination of claims with the Business Unit and play an active role in our Quality Business System.

.

Education (degree or years) and/or Certification/Registration:

  • Bachelor's degree in Engineering, or related field
  • .

Type and Length of Experience:

  • Experience in an industrial B2B environment is an advantage.

Knowledge, Skills, Abilities and Attributes Desired in Candidate:

  • A working technical knowledge of pumps, valves, and sanitary fluid handling Equipment is an advantage.
  • Commercial background is an advantage.
  • You are an effective problem solver, a self-starter, detail oriented, service minded and able to work independently and as part of a team.
  • You must demonstrate excellence in verbal and written communication, good personal organization and be proficient in the use of computers – preferably with experience of ERP systems

OTHER REQUIREMENTS (i.e., travel, motor vehicle use, etc.)

Occasional travel within Canada (10% of time)

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