Director, IT Service Delivery
1 day ago
Aurora Cannabis is seeking a dynamic professional to lead the IT Service Delivery and Operations team, responsible for ensuring solutions and deliverables meet business needs.
- Provide end-to-end ownership of ERP Enterprise Supply Chain, including Manufacturing, Warehousing, Transportation, Logistics, Planning, Procurement, Quality, and Analytics.
- Lead Global IT Operations, including monitoring, business support, ServiceNow management/optimization, core application uptime, user experience, and lifecycle management.
- Own the infrastructure throughout the organization, including operational execution and strategic roadmap.
- Provide technical integrations, including enterprise ERP, operational, and continuous monitoring.
- Understand user application security management.
- Effectively manage expansive SOX Compliance requirements and cadence.
- Manage a multimillion-dollar budget with stakeholders (Opex/Capex).
- Concentrate on process management and optimization within the portfolio.
- Own the portfolio strategy and lead a team of high-performing project leads, business analysts, developers, testers, and change management resources.
- Manage, coach, mentor, and train the team to create value directly linked to business outcomes.
- Lead and collaborate with Business Stakeholders on key deliverables to support their priorities and manage risk to the business.
- Develop a strategy and execution plan to deploy a global footprint in a Cloud/SAAS environment while standardizing a Global/Local business need.
- Work with key stakeholders to operationalize the cyber security strategy, ensuring Aurora is secure globally.
- Understand current solution capabilities and drive a deployment roadmap to deliver business value while reducing Total Cost of Ownership of applications.
- Drive industry best practice improvements to standardize, simplify, and improve business workflow, transactional execution, and innovation.
- Oversee or conduct performance planning and review, coaching, recruiting, disciplinary actions, and initiate salary actions for staff.
- Develop IT staff capabilities and skills by defining attainable career goals, developing formal and informal training programs, and providing proper on-the-job instruction and knowledge transfer.
- Develop and execute the IT strategy for Supply Chain and Operations with input from key stakeholders.
- Oversee key projects and development efforts to ensure high-quality and efficient execution of the project.
- Effectively negotiate with IT vendors and manage the delivery of projects and/or operational services to support business priorities.
- Post-secondary education in a related field (Business, Computer Science, Technology, or related).
- PMP certification preferred.
- Experience managing multimillion-dollar department budgets.
- 10+ years of experience leading ERP delivery, management, and optimization.
- 10+ years of leading mid-sized teams.
- Experience leading projects involving multi-disciplinary teams operating in a fast-paced, innovation-driven environment.
- Leadership in mobilizing high-performing teams across various time zones.
- Proven experience creating strategic roadmaps, fostering sponsorship, and delivering desired outcomes.
- Experience working in a publicly traded organization and/or regulated environments with robust IT General Control Frameworks.
- Experience with various cloud environments.
- Experience with Azure cloud environment.
- IT Leadership experience in the following industries: CPG, Agriculture, or Pharma.
- In-depth experience with the following applications: SAP, Oracle, Sage, Microsoft Dynamics, Kinaxis, Visualization Tools.
- Exceptional leadership skills, project management skills, and analytical and critical thinking to solve complex analytical problems.
- Strong business relationship management skills.
- Expert ability to work with stakeholders to determine needed requirements and provide technical solutions to deliver business value.
- Proven ability to provide a high level of customer satisfaction.
- Excellent communication and interpersonal skills, both verbal and written.
- Proven ability to work collaboratively in a team environment.
- Expert knowledge of program and project delivery in a complex business environment.
- Detailed understanding of the integration components of enterprise environments.
- Metrics-driven and scorecard-centric to provide appropriate visibility to stakeholders on a regular basis.
- Expert root cause analysis to identify and resolve issues.
- Proven ability to manage an operational budget.
- Proven ability to motivate and keep teams highly engaged.
- Proven ability to maintain partnership with external vendors to increase value.
- Proven ability to manage teams working in multiple locations.
- Ability to work in a fluid and fast-paced environment.
- Ability to incorporate industry best practices into the department.
Aurora Cannabis is a global cannabis company with operations across Europe and North and South America. We're driven by our passion to help people improve their lives and have a diverse team who bring their best every day.
- We offer a flexible work environment that is the perfect blend of work and fun.
- We provide a competitive salary, stock options, an RRSP program, annual bonuses, and a health and personal care spending account.
- We foster your health and wellness with our employee benefits package, including employer-paid health and dental care premiums, life insurance, and LTD policies.
- We invest in your professional development throughout all aspects of your career.
- We celebrate our people with corporate perks, including employee discounts, perkopolis memberships, company SWAG, paid volunteer time, and modern technology.
- We are a diverse and global team of cannabis enthusiasts, energetic innovators, fitness gurus, caring parents, foodies, and more.
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Bradford, Ontario, Canada Aurora Cannabis Full timeJob SummaryWe are seeking a highly skilled and experienced Director of IT Service Delivery and Operations to join our team at Aurora Cannabis. As a key member of our IT leadership team, you will be responsible for leading the development and implementation of IT strategies that drive business growth and improve operational efficiency.Key...
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