Customer Service Representative

4 weeks ago

Brampton, Ontario, Canada Mobile Auto Solutions, LLC Full time

Company: Assured Automotive

Job Description:

The Customer Service Representative (CSR) plays a crucial role in delivering top-notch customer service by managing relationships with customers and insurance companies. They also handle various administrative tasks to support the Repair Facility Team.

Key Responsibilities:

  • Ensure consistent execution of WOW (Wow Operating Way) plan.
  • Schedule appointments for vehicle repairs using Daily Demand Capacity Planner and CCC One schedule.
  • Retrieve insurance assignments promptly and obtain necessary repair authorization documentation.
  • Prepare RO work packets with essential checklists and documentation.
  • Document all communication with customers and insurance partners during the repair process.
  • Confirm car rental information and update systems accordingly.
  • Manage ARMS system to track rental vehicles accurately.

Education and/or Experience Requirements:

  • High School Diploma or GED.
  • Minimum 1 year of experience in a similar administrative role.
  • Preferred 1 year of experience in an auto body or related industry with customer service exposure.

Required Skills/Abilities:

  • Ability to thrive in a fast-paced environment.
  • Strong attention to detail and accuracy.
  • Proficiency in office equipment and basic computer skills.
  • Excellent verbal and written communication skills with a focus on sales and customer service.

Other Requirements:

  • Valid driver's license.

Please note that this job description may not encompass all duties or responsibilities required. Duties and activities may change as needed. Reasonable accommodations can be made for individuals with disabilities.

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