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Senior Rooms Operations Manager

2 months ago

Burnaby, British Columbia, Canada Marriott International Full time
Job Summary

We are seeking a highly skilled and experienced Rooms Operations Manager to join our team at Delta Hotels Burnaby Conference Centre. As a key member of our management team, you will be responsible for leading the execution of all operations in the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping. Your primary goal will be to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

Key Responsibilities
  • Lead and manage a team of staff to ensure seamless operations in the rooms area departments.
  • Develop and implement strategies to improve guest satisfaction and employee engagement.
  • Monitor and analyze financial performance, identifying areas for cost reduction and program improvement.
  • Collaborate with the General Manager and Regional Director to achieve property goals and objectives.
  • Ensure compliance with Marriott International's quality standards and procedures.
Requirements
  • High school diploma or equivalent required; 4 years of experience in guest services, front desk, housekeeping, or a related field.
  • Or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 2 years of experience in guest services, front desk, housekeeping, or a related field.
What We Offer

Marriott International is an equal opportunity employer committed to diversity and inclusion. We offer a competitive salary range of $86,000 to $107,000 annually, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.