QA Supervisor

Quality Assurance Supervisor

JOB DESCRIPTION

• The Quality Assurance Supervisor is an integral member of the site team to implement robust Quality System in the plant.
• The Quality Assurance Supervisor responsibilities are to oversee the daily tasks of the quality department including maintaining quality assurance programs as per Company Policies and Procedures.
• The Quality Assurance Supervisor must be able to communicate and interact with all levels of personnel and assimilate pertinent information and data.
• The QA Supervisor must possess the ability to manage multiple activities as well as urgent requests in a professional and timely manner.
• The QA Supervisor shall have an excellent understanding of principles of Food Safety, Laboratory Safety and Quality Assurance and Control with ability to train fellow employees and facilitate plant wide programs.
• The QA Supervisor is directly responsible for the oversight of the Quality Assurance program of the Brantford facility.
• The QA Supervisor has a strong commitment to food and employee safety and ensures compliance at all times.

MAIN RESPONSIBILITY & SCOPE

• Build and maintain robust quality systems to achieve the corporate Quality goals and objectives.
• Oversee the plant's Quality Assurance system to ensure all corporate, customers' applicable regulatory requirements: CFIA/Canada & FDA/USA are met.
• Direct oversight of the daily work activities of the QA staffs as well as develop direct reports 60% of time to be spent on the shop-floor for coaching & training for staff, focus on Quality & Food Culture and other critical areas to strengthen the GMPs.
• Oversee of the analytical testing and micro releases, and sensory program and training
• Oversee EMP program and manage the Apollo EMP data system.
• Completion of CAPA reports for customer complaints.
• Compile QA reports including monthly KPI's, Supplier NCR's, GMP, and First Time Right.
• Know and understand Food Safety Principles: HACCP, GMPs, and Allergens etc.
• Know and understand Laboratory Testing Techniques, Methodologies, Safety Principles and GLPs
• Know and understand Principles of Food Microbiology
• Directly interact with internal departments and other functional areas to facilitate QA operations
• Ensure that new and current staff is trained properly according to BC protocol in quality, analytical, sensory micro and food safety test procedures and methods
• Know and understand thoroughly the laboratory instrumentation and equipment including calibration and preventive maintenance
• Ensure data is entered into the Quality Module of SAP accurately and in a timely manner
• Oversee analytical sensory testing, review results and communicate non conformances, maintain appropriate Non-Conformance logs
• Submit reports to Sr. QA Manager: First time quality, KPI, Food Safety, GMP, Internal Audits as required
• Participate in third party and internal audits as assigned (FSSC, Customer, and Regulatory), and participate in CAPA and its follow up
• Perform projects and special requests as assigned (site committees, continuous improvement)
• Liaise between production, supply chain, CSR and vendor to ensure food safety objectives are met and maintained in the supply chain.
• Principal trainer for Quality/GMP and responsible for the plant-wide training as well as specific plant employee training: New Hire and Refresher training
• Work as a PCQI to review and sign off the food safety documents as per FSMA or SFCA.
• Ensure validation, verification and monitoring of food safety and sanitation programs are completed and executed.
• Assist in managing the site's DMS: creating, maintaining and uploading policy and procedures.
• Perform projects and special requests as assigned including local or regional initiatives.
• Support on Regional QA projects as needed and be a leader amongst regional peers and share/support best practices
• In the absence of the Sr. QA Manager, represent all Food Safety Systems and Processes.

SCOPE

• The Quality Assurance Supervisor is directly responsible for the oversee of the Quality Assurance program at the Barry Callebaut Chatham facility located at Chatham, Ontario, Canada.
• BC Brantford produces and supply the product throughout the north America (including Canada, USA & Mexico), and the Quality Assurance Supervisor role contribute and support to the Barry Callebaut's North American supply chain.

EDUCATION, LANGUAGE, SKILLS & QUALIIFICATIONS

• University graduate or College diploma in Food Science, Microbiology or related science discipline.
• International HACCP alliance accredited HACCP certified.
• Certified Preventive Control Qualified Individual (PCQI).
• Internal auditor certificate will be an additional asset.
• Knowledge of designing, implementing and managing GMP and HACCP Food Safety Plan in a food manufacturing industry.
• Minimum 3 years of previous QA supervisory experience and proven ability to manage a high performing team.
• Minimum 5 years' experience in a GFSI Certified food manufacturing facility.
• Experience in GFSI (BRC/SQF/FSSC 22000), Kosher, regulatory audits are highly desirable.
• Working knowledge of manufacturing data systems such as SAP, Salesforce and DMS.
• High level of computer competency (SAP, Microsoft Office).
• Excellent communication skills.

ADDITIONAL CONSIDERATIONS OR COMMENTS

• Practical experience with EMP, Pest Control and sanitation process, inspection, and internal audit.
• The ability to work cooperatively in a team environment.
• Ability to work with a variety of people and to be assertive as required.
• Ability to work effectively under minimal supervision.
• Willingness to learn and teach others, be self-directed and motivated.
• Work as part of a functional team and be an exceptional fit with our Barry Callebaut mission, vision and values.

SECTION 2- CANDIDATE PROFILE

• University graduate or College diploma in Food Science, Microbiology or related science discipline.
• Certified HACCP and Preventive Control Qualified Individual (PCQI).
• Maintain, update, and ensure consistent execution of Quality Assurance Programs in compliance with Barry Callebaut Corporate, CFIA, and FSMA requirements.
• Support third party audits (CFIA, FSSC 22000, and Customer) and prepare/coach cross functional Managers before and during these audits.
• Conduct Quality, GMP, and Allergen training including revision of training programs as required.
• Assist with cross functional SOP development and ensure SOPs and related documents are in correct format, stored, and distributed as per manufacturing excellence requirements.
• Lead monthly GMP audit with a cross-functional team to identify opportunities for improvement.

ESSENTIAL EXPERIENCE & KNOWLEDGE/TECHNICAL OR FUNCTIONAL COMPETENCEIS

• Minimum 5 years experiences in managing & implementing Quality Assurance program in the food manufacturing industry.
• Minimum 3 years QA supervisory experience and proven ability to manage a high performing team.
• Experience in GFSI (BRC/SQF/FSSC certifications and conducting internal and external audits.
• Lead the follow-up for non-conformance and issue corrective actions based on deviations found in plant process or resulting from customer complaints.
• Experiences of managing environmental swab data (ATP, TPC, Salmonella, Listeria spp., and EB) to determine root cause of deficiencies and provide sanitation feedback on performance and improvements.

LEADERSHIP COMPETENCIES & PERSONAL STYLE

• Lead a Quality Assurance Team to ensure success in meeting their responsibilities within the Quality Department.
• Coach and motivate Team Members at the site on the importance of Quality Assurance by providing working knowledge and experience in the industry.
• Strong time management skills with an ability to work in an environment with shifting priorities and short deadlines.
• Foster an attitude of Quality & Food Safety Culture and develop a constructive work environment through excellent interpersonal, team building, and communication skills.

ADDITIONAL COMMENTS / CONTEXT OF THE ROLE

• Strong interpersonal skills.
• Strong oral and written communication skills.
• Excellent organization and planning skills.
• High attention to detail.
• The ability to work cooperatively in a team environment.
• Ability to work with a variety of people and to be assertive as required.
• Ability to work effectively under minimal supervision.

What you can expect from Barry Callebaut:

• Competitive salary and comprehensive benefits package
• An atmosphere where diversity is embraced, and inclusivity is second nature. We call it #OneBC Just ask our champions with the Americas Women's Forum and the Racial Equality Forum
• Ability to grow personally and professionally within an organization that values development and internal career growth
• Be part of our mission in making sustainability the norm through Forever Chocolate with priorities centered around prospering farmers, zero child labor, carbon and forest positive, and creating 100% sustainable ingredients in all of our products.

Barry Callebaut can offer you a challenging and dynamic international environment that includes a broad range of opportunities for personal growth and development. Apply for one of our interesting positions and start a great career in the wonderful world of CHOCOLATE. Barry Callebaut is an equal opportunity employer, committed to fair and accessible employment practices that attract and retain talented employees. Should you require accommodation during the recruitment process, please contact Human Resources at the Brantford site.