Hotel Night Auditor

3 weeks ago

Fernie, Canada Resort of the Canadian Rockies Full time

Do you enjoy outdoor adventure? How about meeting like-minded individuals who share a passion for mountain culture? Does a free season pass sound like a good perk to you? If you answered yes to any of these questions, Resorts of the Canadian Rockies is the place you want to work.

We are looking to fill the position of Hotel Night Auditor serving the Lizard Creek Lodge at Fernie Alpine Resort. The ideal candidate will display professionalism, possess strong interpersonal and communication skills, is able to work independently with a focus on accuracy. Come join our team and enjoy perks such as discounts on lodging and lessons, employee events, food and beverage discounts, and much much more

You Will:

  • Ensure a comfortable and friendly atmosphere for both guests and staff
  • Assist and upsell guests at every opportunity
  • Complete hotel reservations, maintaining hotel booking and cancellation policies
  • Complete guest check-in & check-out processes
  • Respond to guest communication and transfer calls
  • Assist guests in a polite and timely manner regarding all hotel and resort services
  • Review daily Front Office operations including guest accounts and hotel financials
  • Perform the day end process for the hotel and set up the following day
  • Create and submit reports detailing hotel financials and performance
  • Identify and communicate opportunities to create exceptional guest experiences
  • Know and abide by RCR policies, Employee Handbook guidelines and Safety Management Program
  • Perform other duties as assigned by management.

You Have:

  • Previous experience in a similar role in the hospitality industry is preferred
  • Excellent interpersonal and communication skills
  • Strong computer skills
  • Knowledge of hotel administration and financial processes an asset
  • Ability to work independently and as part of a team
  • Flexibility to work overnight shifts and weekends.
Starting 31 May, shift pattern is Fri, Sat & Sun 10pm - 8am.

Whether it's the mountain culture, historic downtown Fernie, or just a love for biking, Fernie Alpine Resort is the place to be. We are an equal opportunity employer and look forward to hearing from all qualified applicants. We thank all applicants for their interest in Resorts of the Canadian Rockies; however, only those candidates selected for an interview will be contacted. If you are interested in the position, please apply online with your resume and cover letter. Experience the Ultimate.

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