Field Services Representative

3 weeks ago

Carp, Canada Senstar Full time
Salary: per hour

A new opportunity has opened up on our Technical Services team for a Field Services Representative(FSR) to work from Ottawa, Canada to assist global customers, integrators, dealers, installers and sales staff to ensure products are installed and commissioned in accordance with Senstar specifications and to ensure the best performance to meet the needs of the customer.

If you are a sponge for learning new technology and enjoy traveling and meeting new people, please introduce yourself.

KEY RESPONSIBILITIES

Field Service (Total: 80%)

  • Provide in-field technical assistance throughout the various stages of product delivery, including pre-sales consultation, integrator and dealer/installer liaison, system installation, commissioning and support, and on-site troubleshooting. (65%)
  • Conduct product or systems site surveys and installations (indoors and outdoors), including site debugging or maintenance. (5%)
  • Travel extensively both domestically and internationally. (5%)
  • Solve difficult product problems to the most detailed level, using laboratory test instruments. (2.5%)
  • Create project files, databases, and back-up. (2.5%)

Product Information, Instruction and Documentation (Total: 20%)

  • Complete all required documentation involving customer site support, including trip reports, maintenance plans, and update of internal customer databases and expense statements. (5%)
  • Communicate with Manufacturing and Engineering Teams information on product debugging faults and deficiencies. Reproduce issue in lab (2.5%)
  • Plan, prepare, organize and executive product training courses for customers, dealers and internal staff, including preparation of necessary written materials. (5%)
  • Provide technical/sales support in diverse areas, demonstrating thorough knowledge of all products. (2.5%)
  • Action incoming calls, executing departmental procedures, quality assurance measures and initiatives. (2.5 %)
  • Utilize tool to ensure standard process during all sales stages. (2.5%)

WHAT YOU BRING...

  • High-level of self-motivation and initiative.
  • Passion for technology.
  • Ability to multitask and identify customer priorities.
  • Post-secondary education in electrical technology, electrical engineering, computer science or equivalent.
  • Knowledge of Microsoft Operating Systems and Microsoft SQL databases.
  • Strong understanding of Network Protocols, and Networking in general.
  • Knowledge of Data Storage Technologies (NAS/SAN/DAS).
  • Understanding of electronics, components, and grounding.
  • Knowledge of security industry, camera systems, security systems, access control, VMS, NVR, PIDS is an asset.
  • Knowledge of serial data analyzers, cable fault locators, fiber optic power loss meters, fusion splicing.
  • Knowledge of drawing software such as AutoCAD and Visio would be an asset.
  • Demonstrated problem solving capability by conducting research and analysis.
  • Detail-oriented with the ability to summarize important facts and information accurately.
  • Capability to work in a team environment, keeping people informed and up-to-date on all relevant information.
  • Excellent communication and listening skills in . Effectively exchange and present information with internal and external contacts.
  • Willing to be on-call as required by the business.
  • Willing and able to travel, typically 60% travel is required.
  • Must qualify for background clearances and L-1 visa or similar work authorizations for different countries or clients

Additional Assets

  • Microsoft Active Directory
  • Cisco Networking Certification (CCNA)
  • Microsoft SysInternals.
  • Microsoft Visual Studio.
  • Virtualization (VMware, Microsoft HyperV)
  • Wireshark, or other network analysis tools.
  • Programming (C, C++, C#, HTML, JavaScript, SOPA, SQL, XML)

WHAT SENSTAR OFFERS...

  • Extensive training and development
  • Hybrid work environment
  • Competitive compensation program
  • Deep industry roots, with more than 40 years of experience and expertise
  • An opportunity to work with a globally dispersed and supportive team of professionals who take pride in sharing technical knowledge and brainstorming solutions
  • A continuous improvement mindset with innovation as the cornerstone. Product and process development, engineering and enhancements continually evolve to keep up with industry needs and demands

At Senstar, we are committed to building an inclusive and accessible environment that includes a variety of backgrounds, perspectives, and skills. We firmly believe, an accessible and inclusive workplace makes us stronger, more competitive, and innovative. Should you require an accommodation through any stage of the recruiting or hiring process please let us know.

  • Bilingual Customer Service Representative

    2 days ago

    Carp, Canada Davtech Analytical Services Full time

    **DAVTECH Analytical Services (Canada) Inc.**, a leader in Sales and Service within the Public Safety and Law Enforcement field, has an immediate requirement for a Full-Time Customer Service Representative. You will be working with other experienced team members, in a modern, hi-tech office. After more than 29 years in business, DAVTECH continues to post...

  • Field Services Electrician

    3 weeks ago

    Carp, Canada BluMetric Environmental Inc. Full time

    Salary: Number of positions: 2The Opportunity:Blumetric is looking for a full time Field Service Electrician responsible for the installation and commissioning of water and wastewater treatment systems and maintenance and repair of all ancillary equipment used in the operation of water and wastewater treatment plants. Instrumentation/ PLC experience is...

  • Field Services Electrician

    1 month ago

    Carp, Canada BluMetric Environmental Inc. Full time

    Salary: Number of positions: 2The Opportunity:Blumetric is looking for a full time Field Service Electrician responsible for the installation and commissioning of water and wastewater treatment systems and maintenance and repair of all ancillary equipment used in the operation of water and wastewater treatment plants. Instrumentation/ PLC experience is...

  • Sale Representative

    3 weeks ago

    Carp, Canada Davtech Analytical Services (Canada) Inc. Full time

    **DAVTECH Analytical Services (Canada) Inc.**, a leader in Sales and Service within the Public Safety and Law Enforcement field and 30 years’ experience, has an immediate requirement for a Full-Time Sales Representative to work out of our head office. We are looking for an energetic, friendly, ambitious person to join our team, contribute ideas, and build...

  • Field Services Electrician

    4 weeks ago

    Carp, Canada BluMetric Environmental Inc. Full time

    Salary: Number of positions: 2The Opportunity:Blumetric is looking for a full time Field Service Electrician responsible for the installation and commissioning of water and wastewater treatment systems and maintenance and repair of all ancillary equipment used in the operation of water and wastewater treatment plants. Instrumentation/ PLC experience is...

  • Field Services Electrician

    3 weeks ago

    Carp, Canada BluMetric Environmental Inc. Full time

    Salary: Number of positions: 2The Opportunity:Blumetric is looking for a full time Field Service Electrician responsible for the installation and commissioning of water and wastewater treatment systems and maintenance and repair of all ancillary equipment used in the operation of water and wastewater treatment plants. Instrumentation/ PLC experience is...

  • Generator Field Service Technician

    2 weeks ago

    Carp, Canada Pritchard Power Systems Full time

    Pritchard Power Systems is a full-service generator distributor with roots dating back to 1923. As the exclusive distributor of Kohler Power Systems for Ontario, Manitoba, and Saskatchewan, we are growing quickly and looking to hire for our Ottawa branch: **Generator Field Service Technician** **Responsibilities and Duties** - Maintain and Repair Diesel and...

  • Field Services Generator Technician

    3 weeks ago

    Carp, Canada BluMetric Full time

    **Employment Type**: Full-time, Permanent **Employee Referral Bonus**: Eligible **Requisition #**: 5-115 **The Opportunity**: BluMetric is looking for a full time Field Services Generator Technician responsible installation, commissioning, and servicing generators to power water and wastewater treatment systems. This role will also include maintenance and...

  • Summer Customer Service Representative

    4 weeks ago

    Carp, Canada LCBO Full time

    Location Address: 461 Donald B Munro Drive, Carp Salary / Pay: $17.85/hour Job Posting Description: At the LCBO, we always have the right spirit! Do you? We have an immediate need to hire great people with an engaging personality, who are passionate about delivering an extraordinary customer experience, for each of our retail locations throughout the...

  • Customer Service Representative

    1 week ago

    Carp, Canada Convoy Supply Full time

    Customer Service Representative - Contract positionYou're a "get it done" kind of person who believes in outrageously great customer service and has fun solving problems and making things work. Guess what? So is everyone on Team ConvoyWhether online, on the phone, or walking into our store, our customers depend on Convoy's Customer Service staff to be their...

  • Field Manager

    4 weeks ago

    Carp, Canada CSS Industrial Group Full time

    Join Canadian Space Services Ltd. (“CSS”), a dynamic government and industrial contractor dedicated to advancing radome technology across Canada and internationally. CSS specializes in field services, delivering top-notch installations, maintenance, and repairs on radar sites, adding strength to our client’s communications and surveillance systems. We...

  • Field Manager

    1 week ago

    Carp, Canada CSS Industrial Group Full time

    Join Canadian Space Services Ltd. ("CSS"), a dynamic government and industrial contractor dedicated to advancing radome technology across Canada and internationally. CSS specializes in field services, delivering top-notch installations, maintenance, and repairs on radar sites, adding strength to our client's communications and surveillance systems. We are...

  • Service Sales Representative

    2 days ago

    Carp, Canada GAL Power Systems Full time

    **Title**:Service Sales Representative - Repairs **Company**:GAL Power Systems **Job Type**:Permanent, Full-Time **We Offer** - 100% Employer Paid Medical and Dental Benefits - Employer RRSP Matching Program - Annual Health/Wellness Spending Accounts - Professional Growth & Development **What You’ll Do - The Role (Responsibilities)** - Manage repair...

  • Traveling Field Service Technician

    3 days ago

    Carp, Canada CSS Industrial Group of Companies Full time

    Canadian Space Services Ltd. is a government contractor that provides field services on radar sites throughout Canada. The work is construction-oriented and entails various installation, maintenance & repairs of radomes and antennas across Canada. This position requires 100% travel across Canada. The work is seasonal, and the approximate start date is May...

  • Inside Sales Representative

    3 weeks ago

    Carp, Canada Millbrook Tactical Inc Full time

    Job Summary: We are seeking a highly motivated and results-driven Inside Sales Representative to join our team. As an Inside Sales Representative, you will be responsible for generating new business opportunities and maintaining relationships with existing clients. Your goal will be to meet or exceed sales targets and contribute to the overall growth of the...

  • Traveling Field Service Technician

    1 week ago

    Carp, Canada CSS Industrial Group of Companies Full time

    Canadian Space Services Ltd. is a government contractor that provides field services on radar sites throughout Canada. The work is construction-oriented and entails various installation, maintenance & repairs of radomes and antennas across Canada.This position requires 100% travel across Canada. The work is seasonal, and the approximate start date is May...

  • Inside Sales Representative

    4 weeks ago

    Carp, Canada G.A.L. Power Systems Ottawa Ltd. Full time

    **Summary** As an integral part of the Equipment Sales Team, the Inside Sales Representative will play a fundamental role in delivering our Customer Service Promise to ‘make each Customer experience extraordinary’ and grow sales by supporting both internal and external customers in a fast paced and competitive environment. **What You’ll Do - The Role...

  • Customer Service Representative

    3 weeks ago

    Carp, Canada Convoy Supply Full time

    **Customer Service Representative - Contract position** You’re a “get it done” kind of person who believes in outrageously great customer service and has fun solving problems and making things work. Guess what? So is everyone on Team Convoy! Whether online, on the phone, or walking into our store, our customers depend on Convoy’s Customer Service...

  • Sales Representative

    2 months ago

    Carp, Canada EXEL Contracting Inc. Full time

    Welcome to Exel Contracting, a reputable COR Certified leader in landscape construction, grounds maintenance, and snow removal in Eastern Ontario. Established in 1989, we take pride in our legacy and approach all our projects with dedication and excellence. We offer a comprehensive range of services and solutions to assist our clients achieve their...

  • Parts Representative

    1 week ago

    Carp, Canada GAL Power Systems Full time

    **Title**: Parts Representative **Company**:GAL Power Systems **Location**: Ottawa, Ontario **Job Type**: Permanent, Full-Time **We Offer** - 100% Employer Paid Medical and Dental Benefits - Employer RRSP Matching Program - Annual Health/Wellness Spending Accounts - Professional Growth & Development **SUMMARY** The Parts Representative is responsible for...