Full Time

7 days ago

Toronto, Ontario, Canada Paladin Security Full time
Site Supervisor Job Description Site Supervisor Job Description

The Site Supervisor is a key member of our team, responsible for ensuring the security and safety of our shopping center. As a Site Supervisor, you will be responsible for supervising and administering the on-site guards, providing ongoing support to all staff on security-related issues, and responding to calls for service and security-related incidents.

Key Responsibilities:
  • Supervise and administer on-site guards, ensuring they are performing their duties to a high standard.
  • Provide ongoing support to all staff on security-related issues, including training and guidance.
  • Respond to calls for service and security-related incidents, conducting investigations and taking necessary action.
  • Set individual and team objectives within the Security Department, ensuring they are achieved to a high and consistent standard.
  • Monitor day-to-day staff performance, providing feedback and coaching as needed.
  • Attend all staff meetings, ensuring that security-related issues are discussed and addressed.
  • Test guard staff on a quarterly basis, ensuring they are familiar with post orders and security procedures.
  • Train security staff as required, ensuring they have the necessary skills and knowledge to perform their duties.
  • Maintain, organize, and file all staff training records, application records, disciplinary records, and security license records.
  • Inform the Site Supervisor of all issues that may have an impact on the security services or staff performance.
  • Review all logs and guard tour patrol reports on a daily basis, providing a summary of patrol proficiency to management as required.
  • Conduct and/or prepare frequent audits of equipment, including radios, keys, guard tour devices, CCTV, storage, and computer systems.
  • Ensure all staff complete detailed and accurate incident reports before the end of their shift and within a reasonable time frame.
  • Supervise security incident response, responding to all major incidents and debriefing after the incident to discuss and recommend improvements.
  • Ensure the daily patrol schedules are followed and posts do not get abandoned, conducting spot checks in person or via CCTV.
  • Prevent and minimize fire, theft, vandalism, criminal damage, and trespass on CF property, as directed or outlined in the SOPs.
  • Parking enforcement, including tagging/towing of unauthorized vehicles and calling out contractors for snow removal.
  • Minor parking gate access repairs and/or unjamming of mechanisms.
  • Prohibit entry into secure areas of the Mall by anyone other than authorized persons determined by an authorized CF Staff or manager.
  • Monitor security consoles (access control, secure elevator, and CCTV video monitors).
  • Visitor and employee identification verifications.
  • Respond to alarms.
  • Complete incident reports, logs, and daily operating reports.
  • Issue and control access cards and keys to personnel, contractors, and visitors when required.
  • Lock and unlock doors as scheduled or required.
  • Report any unusual incidents or hazardous conditions.
  • Maintain a log of security incidents and report occurrences.
  • Document, secure, and manage lost and found property and property safekeeping.
  • Attend every event or incident that may jeopardize the security of the Facility, providing a high level of customer service.
  • Document all events in a notebook or electronic incident report.
  • Must be able to sit, stand, walk, and patrol for extended periods of time between 3-4 hours at a time.
  • De-escalate emergency/crisis situations as outlined in the SOPs.
  • Access control, line management, crowd control.
  • Vehicle and foot patrols of the CF property.
  • Scheduling.
  • Other duties as required/requested by the company and management.
Highlights:
  • Extensive paid industry training.
  • Employer-paid benefits.
  • Opportunities for growth and advancement.
Requirements:
  • Immunization record.
  • A valid Ontario security guard license.
  • Proficient in English (both oral and written).
  • Must possess a valid G Class driver's license.
  • Minimum driving experience of 3 to 5 years.
  • Must provide driver's abstract.
  • No more than 2 minor convictions, no major convictions, and no more than 6 demerits in the last three years.
  • 2 COVID-19 vaccinations.
Paladin Security:

Paladin Security is a leading provider of security services, dedicated to making the world a safer and friendlier place. We are committed to providing high-quality service and promoting from within, respecting people and their differences.

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