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Customer Care Representative

3 months ago

Whitby Ontario LB, Durham region, Canada Skin Vitality Medical Clinic Full time

Customer Care Representative - Skin Vitality Medical Clinic

We are seeking an enthusiastic Customer Care Representative to join our team

Skin Vitality Medical Clinic is the #1 Provider of Botox, Juvéderm, CoolSculpting, PRP Hair Restoration, Sculptra, EMSculpt and Morpheus 8 in Canada with 13 Locations in Ontario. We have grown 1000% in the last two years, opening 4 new locations in 2022. If it’s growth within a company you are looking for, look no further.

Description: The Customer Care Representative role here at Skin Vitality plays a pivotal role as we engage with our patients through diverse communication channels. It serves as the central hub of our patient interactions, reflecting our commitment to maintaining seamless connections and providing comprehensive support to meet their needs.

Monday to Sunday: 7:00 AM to 11:00 PM

Must be available for days, evenings and weekends.

Job Responsibilities:

  • Manage inbound phone calls, text, chat, and social media platform queues promptly
  • Meet booking ratio targets and quality assurance standards
  • Audit test, phone and chat communication for quality and efficiency
  • Provide informed product and treatment information to patients
  • Maintain a high level of professionalism and urgency
  • Participation in ongoing coaching sessions and professional development training

Skills Required:

  • Ability to type 60 words per minute
  • Computer and keyboarding skills are required
  • Multitasking while maintaining performance and personable demeanor
  • Delivering top-notch customer service
  • Proficiency in the English language, including strong verbal and written communication
  • Self-motivation and a positive outlook
  • Reliability and dependability
  • Able to handle challenging customer issues

If you are passionate about customer care and eager to grow with a leading company in the aesthetic medical field please submit your CV today. We look forward to welcoming you to our team

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