Customer and Corporate Experience Lead

4 weeks ago


Montreal Quebec, Québec, Canada Club PKL Inc. Full time

Company Description

Club PKL is a new upscale recreational sports complex located at 660 Bridge Street in Montreal, Canada. We are set to open in mid-June 2024. Our club is dedicated to providing the Montreal pickleball community with the first indoor regulation size pickleball courts in the city. Additionally, we offer our members amenities such as fitness studios, wellness rooms for massage and physiotherapy, a bistro lounge (coming in 2025), and a locker room with individual showers. We are thrilled to bring this long-awaited facility to pickleball and fitness enthusiasts in Montreal.


Role Description

This is a full-time on-site role for a Customer and Corporate Experience Lead. You will be responsible for managing and improving customer satisfaction and retention, providing front line customer support, coordinating corporate and private events, and ensuring smooth operations to provide our members the ultimate experience at Club PKL. This includes overseeing member and corporate clients' day-to-day activities, handling their inquiries and concerns, analyzing feedback to identify areas of improvement, and coordinating with our team to deliver a seamless member experience.


Qualifications

  • Strong interpersonal and communication skills
  • Bilingual
  • Proven track record in customer satisfaction and customer support
  • Analytical skills for analyzing customer feedback and data
  • Ability to work in a fast-paced environment and handle multiple tasks
  • Excellent problem-solving abilities
  • Attention to detail and organizational skills
  • Previous experience in a similar role is preferred
  • Knowledge of recreational sports or pickleball is a plus

  • Service Desk Analyst

    3 weeks ago


    Montreal, Quebec, Québec, Canada Experience AI Solutions Full time

    Service Desk AnalystStart Date: as soon as possible.Type of employment: 12-month contractNumber of Positions: 1Location: Montreal, Quebec (3 days per week in the office, 2 days remote)Language skills: Strong English communication skills are required.Perks: Work for a multinational, award-winning, socially responsible company with an operational presence in...


  • Montreal, Quebec, Québec, Canada Experience AI Solutions Full time

    Service Desk AnalystStart Date: as soon as possible.Type of employment: 12-month contractNumber of Positions: 1Location: Montreal, Quebec (3 days per week in the office, 2 days remote)Language skills: Strong English communication skills are required.Perks: Work for a multinational, award winning, socially responsible company with an operational presence in...


  • Montreal, Quebec, Québec, Canada Experience AI Solutions Full time

    Senior Infrastructure EngineerStart Date: as soon as possible.Type of employment: ContractNumber of Positions: 1Location: Montreal, QuebecLanguage skills: Strong English communication skills are required.Perks: Work with cutting-edge technology using sophisticated AI, as part of a passionate, dedicated team that thrives on meaningful innovation in a rapidly...


  • Quebec City, Quebec, Québec, Canada Syneos Health Full time

    Description Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Every day we perform better because of how we work together, as one team, each the best at what we...


  • Quebec City, Quebec, Québec, Canada Syneos Health Full time

    Description Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Every day we perform better because of how we work together, as one team, each the best at what we...


  • Montreal, Quebec, Québec, Canada E-SMART Full time

    Who We AreE-SMART develops and manufactures innovative ADAS solutions that increase the safety of fleet vehicles. E-SMART helps set new safety standards with Intelligent Speed Adaptation. This solution determines vehicle location in real time to actively manage the maximum speed the vehicle can attain in the respective posted speed zone. Along with its other...


  • Montreal, Quebec, Québec, Canada DEX CLOTHING LIMITED Full time

    Come join our growing dynamic team! What’s in it for you? Dex values the importance of work-life balance. You’ll be impressed with our beautiful Headquarters & fabulous working environment.We are currently searching for a Customer Service Representative. Customer Service RepresentativeDex Clothing, a leading fashion company, is seeking a Customer...


  • Montreal, Quebec, Québec, Canada Morson Talent Full time

    Our client, a leading company in Aerospace, Military, and Defense, is looking for an Aircraft Engine Customer Service Representative for their team in Montreal, QC.Joining our dynamic team, the successful candidate will play a pivotal role as the main customer contact, collaborating closely with the Program Manager and reporting to the Director of Program...


  • Montreal, Quebec, Québec, Canada Trelleborg Sealing Solutions Full time

    The Customer Support Coordinator (CSC) is responsible for providing and achieving outstanding customer service and total satisfaction to existing and prospective customers while building positive customer relationships to help enable development of new business opportunities. The CSC is the foundation for customer support providing a source for initial...


  • Montreal, Quebec, Québec, Canada Trelleborg Sealing Solutions Full time

    The Customer Support Coordinator (CSC) is responsible for providing and achieving outstanding customer service and total satisfaction to existing and prospective customers while building positive customer relationships to help enable development of new business opportunities. The CSC is the foundation for customer support providing a source for initial...


  • Montreal, Quebec, Québec, Canada Walter Interactive Full time

    FR (english follows)Walter est à la recherche d'un designer UX avec des idées novatrices pour rejoindre notre équipe. Nous sommes passionnés par la création d'expériences numériques fluides et engageantes pour nos clients. Si vous êtes un créatif avec un œil attentif aux détails et une compréhension approfondie du design centré sur...


  • Montreal, Quebec, Québec, Canada The Canadian Salsa Dance Corporation Full time

    Description:Our organization is actively seeking full-time Customer Service Representatives to assume front-desk responsibilities. The chosen candidates will serve as the primary interface between our company and its clientele, handling inquiries via phone, email, and in-person interactions. Additionally, they will disseminate pertinent information about our...


  • Montreal, Quebec, Québec, Canada The Canadian Salsa Dance Corporation Full time

    Description:Our organization is actively seeking full-time Customer Service Representatives to assume front-desk responsibilities. The chosen candidates will serve as the primary interface between our company and its clientele, handling inquiries via phone, email, and in-person interactions. Additionally, they will disseminate pertinent information about our...


  • Montreal, Quebec, Québec, Canada Vircom Full time

    Company DescriptionVircom is a global leader in offering cutting-edge email security solutions for MSPs and SMBs. With a focus on enhancing security and efficiency Vircom has, for more than 30 years, leveraged its expertise to proactively address emerging cyber threats. The company collaborates with Proofpoint and Red Sift to provide robust, scalable...


  • Quebec City, Quebec, Québec, Canada Coveo Solutions inc. Full time

    The Challenge As a Director of Customer Success at Coveo, you will lead a team of dedicated Customer Success Managers, and scale our Customer Success practice. Reporting directly to the Vice President, Customer Success, you will be driving operational excellence, and managing the adoption and enablement of our solution. Your focus is on delivering value to...


  • Montreal, Quebec, Québec, Canada Insight Global Full time

    Insight Global is looking for a Bilingual Service Center Representative to join a leading HCM/Payroll company for a full-time permanent position in Montreal, QC. The Bilingual Service Center Representative provides exceptional customer service to external client employees and handles inquiries related to payroll, time and labor management, and HR. They...

  • Site Contracts Lead

    2 weeks ago


    Quebec City, Quebec, Québec, Canada Syneos Health Full time

    Description Site Contracts Lead Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Our Clinical Development model brings the customer and the patient to the center...

  • Site Contracts Lead

    1 week ago


    Quebec City, Quebec, Québec, Canada Syneos Health Full time

    Description Site Contracts Lead Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Our Clinical Development model brings the customer and the patient to the center...

  • Inventory Management

    1 month ago


    Montreal, Quebec, Québec, Canada AY Talent Full time

    Our client is a global pharmaceutical corporation with locations worldwide. They are seeking an Inventory Management & MRP Lead to join their dynamic team.The Inventory Management and MRP Lead will ensure adequate and qualitative inventory levels to support our customers by controlling and monitoring the MRP requirements. Over time the analyst will develop a...


  • Montreal, Quebec, Québec, Canada LeverageTek IT Solutions Full time

    LeverageTek is actively seeking a Senior Bilingual Project Manager for a 3-month contract with its Montreal-based customer.Work LocationThe successful candidate will be required to work on-site at the customer’s office in Montreal, QC, on a hybrid basis.Language RequirementsBilingual in French and English essential.Key TasksWork closely with internal and...