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Customer Support Representative
3 months ago
Brandt is currently seeking a Customer Support Representative in the commercial vehicle industry for our Regina Customer Contact Center location.
This position is responsible for placing new customer Parts orders, following up on existing orders, confirming the availability of inventory, and responding to pricing inquiries to support our network of branch locations that span from coast to coast.
Brandt has a rigorous and comprehensive training program to provide support on products, terminology, and techniques necessary to succeed in this position.
The ideal candidate will have experience using multiple web applications and programs and be able to quickly navigate through various systems while responding to incoming customer inquiries.
Fluency in both French and English is considered an asset, but not necessary. Various shifts are available to support our 24/7 Customer Service Centre.
Duties & Responsibilities
- Respond to parts pricing inquiries from customers through both phone, email, and text channels.
- Accurately fulfill parts order requests from clients.
- Provide availability of inventory and shipping times to customers.
- Provide parts support and assistance for other Brandt field staff members.
- Work with multiple vendors to provide the customers with various options to ensure their parts requests are satisfied.
