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Team Lead
3 months ago
Truthfulness | Fairness | Value | Loyalty
As one of Canada's largest insurance providers, Western has more than 220 locations across Canada. With over 2,100 team members, our actions are anchored in our Guiding Principles, Truthfulness, Fairness, Value, and Loyalty. We take care to deliver the right insurance solution every time so our customers can live confidently.
Team Lead - Customer Care Center
Apply your leadership skills and insurance expertise to lead your team to success. Leading a team of Insurance Advisors by acting as a Subject Matter Expert (SME) Coaching and mentoring with the support and assistance of the Manager, Customer Care Center.
Supporting the daily operations and contributing to the growth of business and operations.
Here is what a typical day looks like
- Processing changes to insurance policies and endorsements according to policy and procedure.
- Continuously researching and reviewing industry and product knowledge to ensure legislative statutes are adhered to.
- Completing performance evaluations for staff in partnership with the Manager, Customer Care Centre.
- Developing self through industry involvement, training and other courses.
- Adhering to all Company processes to ensure consistent and accurate documentation, and correspondence.
- Assisting other departments, positions, tasks and duties as required.
- Managing and auditing team of advisors for optimal Care Centre performance.
- Performing observational based coaching with staff in partnership with the Manager, Customer Care Centre.
- Developing reports through industry involvement, training, and other courses.
The value you bring
- General Insurance Level 2 License required.
- History of modeling the way when implementing initiatives and best practices.
- Strong time-management and training skills in a deadline driven environment.
- Professional communication etiquette, both written and verbal.
Hours: Full Time - 37.5 hours/week
Location: Remote / In Office
Term: Full time contract role for a period of 12 months
Requisition: 80799
What if I don’t meet every requirement?
If you’re excited about the role but your experience doesn’t check every box – we still encourage you to apply. You may be the right person for this role – or we might have another that suits you even better
At Western, we are dedicated to building a diverse, inclusive, and authentic workplace in the communities we work and live in. If you have questions or require accommodation, please reach out to us.
Health & Wellness
We take pride in providing programs that add value to our people’s lives – after all, they are our greatest asset Eligible employees receive a competitive compensation package consisting of 3 weeks’ vacation, 14 paid wellness days, company matching investment and savings programs, and 100% employer-paid group benefits, including health care spending account.
For over 20 years, supporting our local communities has been a part of everything we do – it’s engrained in our culture through the Western Financial Group Communities Foundation.
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