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Product Manager, In-Theatre Sales

3 months ago

Calgary Alberta DJ, CA Landmark Cinemas Full time

WHO WE ARE:

At Landmark Cinemas, we are the Cast & Crew of Canada’s second largest motion picture, theatre exhibition company, and WE love movies as much as YOU love movies…. But it’s more than just a movie. That’s why our Cast & Crew are valuable and why we are always focused on creating an exceptional movie experience for our Guests; why the quality of our popcorn matters and why a perfect presentation is understood. Every detail is important to us, which is why we think like owners and remain steadfast in accomplishing our goals. It’s why we opened our first theatre in 1965, and why we’ll continue making the movie experience the best that it can be.

People are at the core of our business - we are for ALL Movie Lovers and this means we embrace a culture of inclusion and mutual respect by valuing the uniqueness of all Cast & Crew, Guests, and business partners. We value respectful behavior above individual achievements, and we are committed to having our workforce reflect the communities we serve.

We are proud to support Kids Help Phone. As a National Sponsor of Walk So Kids Can Talk, Landmark Cinemas is committed to supporting the mental health and well-being of young Movie Lovers, including our Cast & Crew.

WHO YOU ARE:

As a passionate advocate for elevating the Guest experience, you see every movie outing as an opportunity to create unforgettable moments. Transforming a visit to the movies into a full-fledged event, complete with the best food and beverages, exclusive movie merchandise, and engaging arcade games, is exactly why you want to be in this role. You strive to engrain movie memories into every aspect of the experience to ensure that it resonates with our Guests. As someone who likes to be in the action, you’ll be at the forefront of our efforts to enhance the movie-going experience through arcades, vending, and limited-time movie programs. Your fierce organization and time management skills set you up for success as you support the administrative functions of the In-Theatre Sales Team, and flexing your strong communication is the cherry on top. You are a team player to your core and take pride in the impact you can make on Guest experience. Creativity, strategic insight, relationship management, and meticulous attention to detail come naturally to you. You are the driving force behind the scenes, helping us bring the movie-going experience to life, from initial concept to final execution… and you LOVE movies

THE JOB:

This is a hybrid position, and can be based out of either Calgary or Waterloo Cinemas Support Centres or the GTA.

Out of Theatre Delivery

  • Act as the main contact for third-party delivery programs and integrators, facilitating regular meetings with external partners to address opportunities.
  • Prepare and distribute the monthly delivery tracker report, collaborating with Operations and Theatres to create action plans for outliers.
  • Regularly review performance numbers to identify and troubleshoot operating issues and successes, conducting audits of operating hours and items not available for sale.
  • Perform weekly platform audits to ensure accuracy, updated content, prices, promotions, and images as directed by the Senior Director ITS.
  • Oversee delivery equipment performance and maintenance, working with IT to implement and maintain third-party delivery integration with Vista, and supporting with troubleshooting and repairs as needed.
  • Execute and implement promotions on each platform, including reporting and communicating KPIs, updating marketing materials, and supporting local theatre social engagement and identifying growth opportunities.

Arcade & Vending

  • Serve as the day-to-day point of contact for external arcade and vending partners and facilitate regular meetings with external arcade and vending partners to address opportunities and drive business forward.
  • Prepare and publish monthly sales reports for arcades and vending, including downtime reports.
  • Regularly review numbers to identify operating issues and successes, sharing insights and troubleshooting as needed.
  • Monitor and ensure game replacement and rotation as per contract.
  • Update marketing materials for print, web, and social media and monitor and support local theatre social engagement.
  • Assist with the expansion of arcade facilities and develop new programs to grow the category, including special events and integration into the Birthday Program and Extras.
  • Manage an accurate up-to-date list of arcade units by site, monitoring all additions or removals, replacement and rotation, and space allocated to vending units by theatre (floorplans).
  • Create and maintain an Arcade Manual and Vending Manual on SharePoint.

In-Theatre Sales Administration

  • Develop and execute annual limited-time offer programs as well as new arcade and vending programs, supporting marketing and social engagement.
  • Assist theatres with inventory management, deliveries, and licensing processes; support license renewals and roll-out of new concepts.
  • Provide comprehensive administrative support, including document management, reconciliations, marketing support, and training as required.
  • Write and distribute internal communications to ensure clear and effective information flow from the ITS Team to all Theatre Teams.
  • Act as a liaison with the marketing team, facilitating collaboration and ensuring alignment on projects and initiatives.
  • Support various administrative functions of the In-Theatre Sales Team.

THE PERKS:

  • Comprehensive and competitive compensation & benefits package
  • Professional development and growth opportunities within the Cinema Support Centres
  • Access to an Employee Assistance Program to support wellness
  • Competitive vacation allotment to promote work-life balance
  • FREE movies and discounted concession snacks
  • Work in a fun and flexible environment
REQUIREMENTS
  • 2 years of experience in a Theatre Manager role, Food Service Manager role or similar experience
  • Post-secondary education in Hospitality, Business or a relatable field will be considered an asset
  • Experience in merchandising and sales will be considered an asset
  • Understanding of and responsibility for budgets, targets & results
  • Experience in managing KPI reporting and analytics
  • Successful track record in managing/leading within the theatre environment
  • Comfortable in providing/presenting recommendations/advice in areas of expertise
  • Proficient in Microsoft Word, Excel, PowerPoint, SharePoint
  • Business acumen and profit awareness
  • Alcohol Certifications are required.
  • Food Safety Certified required.

A subsidiary of Kinepolis Group NV, Belgium, Landmark is Canada’s second largest motion picture, theatre exhibition company. From a single screen in 1965, today Landmark Cinemas welcomes Movie Lovers to share their love of movies and enjoy a perfect movie-going experience in cinemas throughout British Columbia, Alberta, Manitoba, Saskatchewan, and Ontario. We are connected to the communities we serve, and our Cast and Crew are proud to support Kids Help Phone. As a National Sponsor of the Walk So Kids Can Talk, through promotional support and fundraising initiatives in our theatres, we are committed to supporting the mental health and well-being of both our youth Guests and Cast & Crew. Landmark’s corporate headquarters is in Calgary, Alberta.

Landmark Cinemas welcomes applications from people with disabilities. Applicants may request reasonable accommodations related to the materials or activities used throughout the selection process. If applying online is not accessible to you, please let us know how we can help.

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