Change Manager

3 weeks ago

Ottawa Ontario HB, Montréal, Canada Canadian Forces Morale and Welfare Services - CFMWS Full time
WHO WE ARE

CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and banking discounts and customized financial services. At Canadian Forces Morale and Welfare Services (CFMWS), we love what we do. And we live it too.

SISIP FINANCIAL

A full suite of financial solutions, tailored to the realities of our Canadian Armed Forces Members and their families, is offered through the SISIP Financial division within CFMWS. In addition to conventional insurance, investment and financial advice products and services, we pride ourselves in delivering preventative financial education and, where required, counselling, to support our members’ financial wellbeing. At SISIP, we keep our members at the center of everything we do. Our ultimate target is the right solution at the right time for our members, and our commission-free environment reinforces this. As a social enterprise, the profits we make help fund programs within the Canadian Armed Forces (CAF) community to benefit members and their families.

SISIP Financial services are available to Canadian Armed Forces Members both virtually and in-person. We have 23 offices located in CAF communities across Canada. Our national office is located in Ottawa.

THE ROLE

Do you have a passion for driving change? Are you motivated to help team members adapt to new and innovative improvements in the business? Do you want to help us shape the future?

SISIP Financial is seeking a highly motivated, organized and creative Change Manager to help us re-define how we serve the Canadian Armed Forces (CAF). This is an opportunity to have a positive impact on the financial wellbeing of our members.

By bringing an innovative and focused approach to the role, this person will ensure the successful implementation of key initiatives, including the adoption of a Customer Relationship Management platform, an employee incentive plan, not to mention the implementation of SISIP’s ambitious strategic plan.

By applying a people-centric approach to change management, our new Change Manager will drive faster adoption of and greater levels of proficiency with changes impacting SISIP employees. This in turn positions SISIP better serve our CAF community.

To be successful in this role, this person must thrive in a fast-paced environment and have exceptional influencing skills to drive change. Experience in delivering successful change plans will also be critical for success in this role.

QUALIFICATIONS

Education, Certifications and Licenses

Bachelor’s degree in Business Administration, Communications, Leadership Studies or a related discipline AND several years of experience in a related field

Experience

In managing organizational change efforts and activities
In business management theories, practices, principles and standards
In designing and developing communications
In business relationship and stakeholder management
In business and strategic planning
In business needs analysis
In providing advice and guidance
In project management
In budget administration
In industry related software

Competencies, Skills and Abilities

Time management skills
Project management skills
Communication skills
Ability to adapt to change
Ability to multitask
Competencies: Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

RESPONSIBILITIES

Lead and manage business and digital transformation planning and activities related to change management.

Manage, develop and deliver change management communications, coaching, resistance management and training plans, programs and/or presentations.

Manage and plan roadmaps, adoption milestones, and rewards and recognition for goal achievement.

Lead, manage, develop, implement and evaluate change management and communications initiatives and strategies in collaboration/consultation with stakeholders.

Manage project resources, expectations, timelines, risks, challenges and deliverables.

Identify and analyze the impacts of changes and develop mitigation strategies.

OTHER INFORMATION

Language Requirement:

Bilingual Essential

Reading: Advanced

Writing: Functional

Oral: Advanced

Start Date: July 7, 2024

This is a hybrid position with an assigned work location allowing the employee to work partly from a corporate office and partly from a home office in accordance with the CFMWS Flexible Work Options Policy, and with approval from the direct manager.

Relocation benefits will not be provided.

Salary plus Employee Incentive Plan.

The selection process will be done virtually.

BENEFITS AVAILABLE

Health Benefits: Drug coverage, travel insurance, dental, vision, life insurance, disability insurance and accidental death and dismemberment coverage.

Work Life Balance: A wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development: Tuition Assistance Program and Advanced Learning Program, payment of professional association memberships, online learning opportunities and second language training.

Perks: Discounts through CF One Member Appreciation.

INCLUSION AND ACCOMMODATION

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. Workplace accommodation measures are available to all candidates identifying a need during the selection process.

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