Mgr, Business Support Services

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At BC Hydro, we're working towards creating a cleaner and more sustainable future for all British Columbians and need
people like you to help us. A career at BC Hydro is meaningful and provides you the opportunity to be part of a talented,
inclusive, and diverse team. We offer a healthy work-life balance, competitive wages, a comprehensive benefits package,
and training opportunities to support you in your career growth. We're proud to be ranked as one of B.C.'s Top Employers
and one of Canada's Best Diversity Employers.

We invite you to join us as we build an even cleaner B.C. We welcome applications from all qualified job seekers. If you're a
person with a disability, please let us know by emailing , as adjustments can be made to
help support you in your application process.

Mgr, Business Support Services (Senior Manager BSS Customer)

Number of positions: 1 Job Location: Dunsmuir 09

Employment type: Permanent Region: Lower Mainland

Hours of work: Full-time (37.5 hrs/wk) Flexible Work Role: Hybrid

Annual salary: $ 155 000.00

Position Highlights
This position provides an exciting opportunity to work closely with internal stakeholders across BC Hydro to understand their
IT business requirements and prioritize technology investments. The successful candidate will be accountable to lead and
drive improvements across IT systems and processes with a current focus on the following business areas (subject to
change over time):
• Customer Operations and Experience
• Business Development and Energy Management
• Electric Vehicle (EV) Service Delivery
• Environmental, Social and Governance (ESG)

What you'll do

Reporting to the Director of Business Solutions & Services, the successful candidate will:

• Provide IT Services by:

- Understanding the specific business context, operational needs, and business objectives of their departments, identifying,
justifying, prioritizing (both at the business level and enterprise level) and initiating the delivery of IT capabilities to meet
business needs;
- Advocating for the business, leading change and promoting the adoption of consistent IT business solutions across the
organization;
- Advocating for IT opportunities, process improvements, standards and constraints by establishing a shared understanding
with the business;
- Supporting enterprise business process improvements across their KBU's;
- Representing the business, and supporting the development and the annual refresh of the BC Hydro Technology Strategy
and 5-Year Plan (including technology roadmap development, project valuation, risks mitigation, prioritization assessment,
and high-level implementation costs and schedule estimation); and,
- Representing, supporting and facilitating strategic and tactical program level planning (including KBU prioritization,
demand management, resourcing scheduling, high-level business analysis, business case development / review / support /
approvals, opportunity identification, and change management support), and business value realization.

• Lead a team of IT professionals, union employees and contractors for effective delivery of technology services ensuring
staff are effectively deployed to resolve problems and identify solutions, to effectively support current and emerging
business requirement, and to ensure cost-effective operations.

• Manage and ensure that the relationship management practices are consistent with enterprise standards for their
accounts across organizational units; establish dashboard and KPIs, and identify key areas of focus for their respective
business accounts; and, manage and resolve Business-IT relationship problems and issues.

• Represent and engage appropriate IT expertise through the service delivery lifecycle, including the facilitation of projects
through BC Hydro's Project Delivery Process (ITDSP) such as changes that support BC Hydro's electrification initiatives
including: introducing new optional rates to BC Hydro's Customers, supporting the upgrade of applications that support BC

Hydro's Customers including BC Hydro's Web Platform and other energy conservation related applications etc.

• Oversee the coordination and alignment of activities across the IT service delivery lifecycle by providing input, feedback,
and liaison to internal and external delivery and user support teams. Participates in working groups, steering committees,
and other project committees as required.

• Manage communications to the highest standard within the company and within Technology, and with stakeholder groups,
regulators, and industry peers. Evangelize the benefits of technology and process innovation within an enterprise
environment.

What you bring

• Business process improvement, change management, project management, strategic thinking and analytical knowledge
and skills are typically acquired through completion of a university degree in Commerce, Finance, Economics, Information
Technology or equivalent. Working towards or completion of an MBA will be considered an asset.

• Ten (10) years or more of demonstrated experience including:
- Financial, management control, policy and strategy development responsibilities involving large groups and budgets.
- Leading a diverse and engaged team to solve complex technology issues, and maintaining operational integrity of
enterprise-wide technology systems.
- Understanding the bigger picture in a complex and fast paced business environment and effectively aligning priorities with
corporate strategic priorities.
- Gathering business requirements from stakeholders to envision and implement IT solutions that address business
challenges and opportunities.
- Building and maintaining relationships with internal stakeholders, executives and a wide variety of technical teams and
specialists.

• Experience working in a large corporation, utility or public industry will be considered an asset.

In addition, the ideal candidate will need to demonstrate:
• Business acumen including an understanding of business needs and the role of Technology within an organization.
• Leading edge knowledge of innovative business operations management practices.
• Strong understanding of both technology and business perspectives to help technical and non-technical stakeholders
develop a shared understanding of the technology, functional and process changes needed to deliver a highly usable and
effective solution.
• Knowledge of business process analysis, project management, vendor management, and problem solving, and decision-
making methods.
• Knowledge of enterprise architecture principles, software development lifecycles (SDLC), Application Lifecycle
Management (ALM) and IT project management methodologies, processes and tools in a utility or industrial/operational
environment.
• Ability to discuss, analyze and provide professional IT services advice.
• Ability to facilitate discussions, negotiate, influence multiple stakeholders and build consensus.
• Ability to communicate effectively with a variety of stakeholders in writing (briefings, presentations) and verbally, adapt
communications to technical and non-technical audiences.
• Ability to adapt to change and, drive efficiencies, change and a culture of excellence.
• Well-developed planning and organizing skills.

What we offer

- A comprehensive benefits package
- A minimum of 15 paid vacation days
- A lifetime pension
- Flexible work model, depending on your role type
- Training and development courses

For more information on the benefits we offer, visit

PN
Location: Vancouver, BC V3N 4X8 Canada

What else you should know

Don't forget to update your Candidate Profile with your current resume and copies of your certifications. If applicable,
include your Trades Qualification. This will ensure we have all the necessary information to assess your application without
any delays.

Date Posted: 2024-05-15 Closing Date: 2024-06-05

For internal use

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