General Manager

4 weeks ago

Ottawa Ontario HB, Montréal, Canada Landmark Cinemas Full time

WHO WE ARE:

At Landmark Cinemas, we are the Cast & Crew of Canada’s second largest motion picture, theatre exhibition company, and WE love movies as much as YOU love movies. Every detail is important to us, which is why we think like owners and remain steadfast in accomplishing our goals. It’s why we opened our first theatre in 1965, and why we’ll continue making the movie experience the best that it can be.

People are at the core of our business - we embrace a culture of inclusion and mutual respect by valuing the uniqueness of all Cast & Crew, Guests, and business partners. We value respectful behavior above individual achievements, and we are committed to having our workforce reflect the communities we serve.

We are proud to support Kids Help Phone. As a National Sponsor of Walk So Kids Can Talk, Landmark Cinemas is committed to supporting the mental health and well-being of young Movie Lovers, including our Cast & Crew.

WHO YOU ARE:

You are the leading role in everything you do, setting an example by upholding and directing others in the Company Values, programs, policies, and procedures. You are continuously focused on leading the Cast and Crew in delivering the ultimate movie-going experience, and you drive theatre success and continuous growth by cultivating entrepreneurship within your team. Developing a positive internal culture and making improvements to the employee experience is of utmost importance to you. You are comfortable overseeing the complete operations of the building and enjoy working closely with your Operations Director and Regional Vice President in order to achieve targets, forecasts, and budgets.

THE JOB:

  • Review, adjust, and execute on business & financial plans for the theatre, including operational goals, budgets, human resources, assets, attendance levels, food service, marketing, and community involvement.
  • Select, train, and develop a team of Cast & Managers focused on Guest service.
  • Administer and operate all pertinent systems (POS, audit documentation, training, and projection).
  • Communicate on an ongoing basis with theatre management and the Operational Leader by attending all scheduled meetings and using the communication tools provided.
  • Communicate and respond to outside resources including Emergency Service personnel, Cinema Support personnel, Operational Leaders, Suppliers, Contractors, and Community Groups to identify and resolve daily operational issues or concerns as needed.
  • Greet and engage Guests and make them feel special, helping to create movie memories that last a lifetime.
  • Develop a succession plan and provide consistent performance feedback to all levels of Cast and address performance issues in a timely manner using effective performance management tools.
  • Participate as an active member of the local community.
  • Work safely and ensure all levels of Cast are aware of and follow safe work practices. Be prepared to respond in the event of an emergency as required, including the coordination of Guest evacuation.

THE PERKS:

  • Comprehensive and competitive compensation & benefits package.
  • Annual bonus system eligibility for full-time management.
  • Growth opportunities within the theatre and Cinema Support Centres.
  • Access to an Employee Assistance Program to support wellness.
  • Competitive vacation allotment to promote work-life balance.
  • Free movies and discounted concession snacks.
REQUIREMENTS
  • Minimum 3 to 5 years of experience motivating and managing a dynamic team to achieve positive results in a timely manner.
  • Completion of a post-secondary school program with a focus on business acumen, hospitality, entertainment, and food service management is considered an asset.
  • Proven track record in a leadership role within a fast-paced environment.
  • Commitment to excellence in Guest service with proven ability to maintain significant attention to detail.
  • An ability to set actionable goals, take initiative to deliver, and show persistence in problem-solving while keeping others focused on results.
  • Proficiency with financial statement analysis, food production, revenue control procedures, and related systems is considered an asset.
  • Excellent written, verbal, and listening communication skills and proficiency with the Microsoft Office Suite.

Landmark Cinemas welcomes applications from people with disabilities. Applicants may request reasonable accommodations related to the materials or activities used throughout the selection process. If applying online is not accessible to you, please let us know how we can help.

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