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Customer Experience Supply Chain

4 weeks ago

Toronto Ontario CA, Ontario Stefanini North America and APAC Full time

Be the single point of contact for your customer portfolio

Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction

Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers

Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives

Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales.

A desire to drive your future and accelerate your career and the following experience and knowledge:

Experience in CS&L and with customers

Experience in fast-moving consumer goods or consumer packaged goods company

Strong analytical and problem-solving skills

SAP knowledge and expertise in MS Office

Customer orientation, strong influencing and communication skills

Strong focus on delivering productivities, service and KPIs

Team player, accountable, proactive thinking, flexibility

Bachelor's Degree preferred, preferably in Supply Chain Management, Engineering or related subject;

Minimum 2 years of prior experience in Supply Chain: Customer Service or Planning experiences preferred.

Strong educational background in Supply Chain Management, Engineering or Business Administration.

Proficient knowledge of SAP and Microsoft Excel. Experience supporting customers or in a customer-facing role.

Excellent analytical skills and attention to detail. Strong communication skills both verbally and by email.