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Service Manager

3 months ago

Saskatoon Saskatchewan FK, CA Welldone Mechanical Services Full time

Welldone Mechanical Services Inc. is a family-owned company that has been serving Regina and Saskatoon for the last 59 years and we are growing As a result, we are seeking a dynamic Service Manager to join our team and contribute to the continued success of our Company.

Reporting directly to the Company Vice President of Operations, the Service Manager will be responsible for running the service department. The most active role in the company, the Service Manager works closely with HVAC technicians, customers, and suppliers, in order to build relationships and manage daily service. Preference will be given to candidates with previous HVAC experience.

DUTIES & RESPONSIBILITIES
  1. Promote a positive and fun workplace culture.
  2. Audit required documents prior to start of work.
  3. Competent understanding of systems for both project and maintenance agreements. Effectively price and recommend maintenance programs.
  4. Train, direct, and evaluate team members in the proper, accurate, and timely completion of paperwork.
  5. Understand the timing of work and how it relates to others.
  6. Direct and monitor team members in development, communication, and redemption of schedules.
  7. Instruct and direct team members in the proper, accurate, and timely completion of all paperwork.
  8. Understand the relationship between performance, customer satisfaction, and new business.
  9. Instruct and direct team members to ensure cost-effective and efficient use of equipment, tools, and materials while ensuring efficient field operations.
COMPETENCIES/ QUALIFICATIONS & EXPERIENCE
  • Strong leadership skills
  • Bachelor’s degree (Engineering, Bus. Admin or others.) OR 5+ years of experience with Commercial HVAC systems
  • Coaching and leadership experience
  • Superior relationship-building skills
  • 2-5+ years of Management experience
  • Ability to make sound decisions and solve problems involving varied levels of complexity, ambiguity, and risk
  • Mechanical aptitude
  • Strong communication skills – both written and oral
  • Coaching and leadership experience
  • Strong computer skills, including the Microsoft Office Suite
  • Valid driver's license and clean driving record

ABILITY TO COMMUTE/RELOCATE:

- Saskatoon, SK: reliably commute or plan to relocate before starting work (required)

At Welldone, we place a high value on creating a safe workplace and continuous learning for our employees. Our commitment is to support their professional and personal growth, enabling them to achieve success in their careers.

We provide:

  • Comprehensive benefits package.
  • A matching RRSP program.
  • Opportunities for professional development and growth.
  • A positive and collaborative team environment.

To thrive at Welldone, individuals must embody the following three essential characteristics:

  1. Humility: Actively pursues learning and improvement, values input from others, and demonstrates openness to acknowledging and learning from mistakes.
  2. Coachability: Possesses a keen desire and capability to acquire new knowledge and skills.
  3. Caring: Demonstrates a strong commitment to their work, displaying kindness and support towards colleagues and peers.

We thank all applicants for your interest in our company and will contact those who are being invited to interview.

Apply now for an exciting opportunity with Welldone

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