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Senior Analyst, Media Support
3 months ago
Position Title: Senior Analyst, Media Support (T & I) (Telework/Hybrid)
Status of Employment: Temporary Long-Term (Fixed Term)
Position Language Requirement: English, French
Your role:
- Assess and recommend IT solutions (hardware/software).
- Advise management in developing strategic plans.
- Participate in projects involving your field of expertise.
- Coordinate certain special events and operational initiatives and supervise project teams, including first-level support staff.
- Determine and document solutions and standards specific to your area.
- Train support staff and superusers.
- You are responsible for managing and providing senior technical support; maintaining and updating systems, software, equipment and applications; ensuring that these operate smoothly and remain available; and maintaining the integrity of stored data.
We are looking for a candidate with the following:
- Community college diploma in computer science
- Five or more year’s relevant experience
- Solid command of IT support principles, as well as analysis and troubleshooting techniques
- Proficiency with the Microsoft and Google environments
- Expert knowledge of installing and configuring physical components on a PC, as well as installing various operating systems
- Expert troubleshooter for office applications in a Microsoft environment
- Expert knowledge of ITIL processes
- Expert IT issue diagnostic skills
- Proficiency with common diagnostic and anti-virus/spyware software
- Outstanding ability to communicate with and explain concepts to non-technical users
- Exceptional time management skills
- Strong ability to manage multiple projects at the same time
- Proficiency with iPhone and Android smartphones
- Bilingualism (spoken and written)
Candidates may be subject to skills and knowledge testing.
We thank all applicants for their interest, but only candidates selected for an interview will be contacted.
CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace.
Primary Location: 181 Queen Street, Ottawa, Ontario, K1P 1K9
Number of Openings: 1
Work Schedule: Full time
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