Product Management, Director

3 weeks ago

Old Toronto Ontario, CA Visa Inc. Full time

Visa Direct is a payment service that Visa provides to clients (sending and receiving financial institutions, processors, merchants and service providers) to facilitate fund transfers/disbursements to Visa accounts around the world using push payment technology. Visa Direct consumer and business applications include person-to-person (P2P) transfer, person to micro-business transfer (e.g. payouts to shared economy providers), funds disbursement (e.g. insurance claim disbursements), and more. The push payments market is estimated to be more than 80 Trillion of payment volume globally.

The Director, Value Added Services- Visa Direct will be a member of the Visa Direct Global Product team, and the position will report to the Card Payments Product Lead (based in Canada).

This role will be responsible for planning, developing, and deploying new products/features and enhancing existing capabilities in accordance with the broader product strategy and roadmap. The incumbent will lead initiatives within the Visa Direct Cards team, including product management of Push to Card (OCT) and Pull from Card (AFT) services with a particular emphasis on supporting growth and expansion of value-added services across the different Visa Direct payment rails. The Director, Value Added Services will work closely with the Card Payments Product Lead, cross-functional stakeholders and Product counterparts focused on Push to Account, Push to Wallet, as well as Money Movement (Settlement, Liquidity and FX) to ensure a unified customer experience across an increasingly diverse set of new endpoints.

Essential Functions

  • Contribute to evolving Visa strategy to support simple, transparent, scalable payments solutions that allow originators to move money more easily.
  • Develop a framework for introducing uniform value-added services across the Visa Direct money movement rails in collaboration with the rail leads. Collaborate with peers and senior leaders to align product strategies and ensure proper coordination and messaging where appropriate. Provide executive briefings and ensure awareness of product rollout and migration.
  • Manage enhancements to the product architecture to allow originators to deliver payments cross border as well as to reduce barriers for new use cases (generally tied to data, regulatory compliance, risk or other ecosystem factors).
  • Work with Technology to ensure new use cases and capabilities deliver expected user experience and are on time and within budget.
  • Execute Visa Direct roadmap against overall commercial targets for all payment types and use cases.
  • Client interaction with corporate/treasury banks, Card Issuers, Acquirers, Processors and PSPs.
  • People management responsibility may be added to this role, but at this time it is an individual contributor.
  • Cross-functional interaction within Visa including Compliance, Client Readiness, Legal, Regulatory, Risk, Sales, Marketing, Product, Investor Relations, Corporate Development, Corporate Strategy and Technology.
  • Business and platform architecture.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Visa welcomes and encourages applications from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Basic Qualifications:

  • 10 years of work experience with a Bachelor’s Degree or 10 years of work experience with an Advanced degree (e.g. Masters/MBA/JD/MD).

Preferred Qualifications:

  • 10-15 years of payments experience, including experience in product and in payments processing.
  • Broad knowledge in electronic payments and digital transaction standards with ability to understand how use cases can be realized through payment technology.
  • Strong technical aptitude with understanding of predominant payment schemes, i.e. ACH, RTP, SWIFT, Cards.
  • Proven project management skills, strong attention to detail and execution focus.
  • Strong problem-solving skills and ability to develop, understand, synthesize, and communicate technical complexities to non-technical peers and clients, both senior and junior, in a simple and clear manner.
  • Demonstrated thought leadership and the aptitude to think creatively and identify new ways to innovate and differentiate products with evidence of tangible business results.
  • Ability to inspire, influence, negotiate and drive results with those without direct management responsibility. Comfort leading and working closely with cross-functional teams required.
  • Possess a high level of professionalism and leadership skills to build business relationships, trust and respect with business partners and cross-functional teams. Strong ability to collaborate across cultures.
  • Passionate about what you do and excited about the opportunity to transform payments.
  • Strong team player, self-motivated and the ability to work independently at coordinating cross functional activities, data collection, and use of good judgment to elevate issues at critical junctures appropriately.
  • Strong interpersonal skills and the ability to communicate effectively (both written and verbal) with colleagues across functional areas, with senior management and clients.

Work Hours:

  • Incumbent must make themselves available to support time zones from other regions on an as needed basis.

Travel Requirements:

  • This position requires the incumbent to travel for work 5% of the time.

Physical Requirements:

  • This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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