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Clinical Operations Manager
2 days ago
New Westminster, British Columbia, Canada Fraser Health Full timeAbout the Role">We are seeking a highly skilled and experienced professional to join our team as a Clinical Operations Manager. As a key member of our leadership team, you will be responsible for overseeing the clinical operations of our healthcare programs, ensuring the delivery of high-quality patient care and services.
Director, Clinical Operations
1 month ago
The salary range for this position is CAD $72.11 - $103.65 / hour
Job Summary
Director, Clinical Operations - MHSU
The Regional Director of Mental Health and Substance Use (MHSU) is seeking an action-oriented professional with healthcare leadership experience for the Director, Clinical Operations (Community & Hospital), Mental Health and Substance Use role. The Director will be a clear, caring and courageous leader who brings a strategic approach to the planning, design, implementation, delivery and assessment of the MHSU Program in Port-Coquitlam, Coquitlam, Port-Moody, Burnaby & New Westminster. With a focus on cultivating strong partnerships in a multi-faceted and complex environment, the Director will advance community and acute clinical initiatives that improve the healthcare continuum.
The Director will have the proven ability to navigate different care delivery models across multiple sites in urban, rural and remote communities. Stakeholder engagement will be key to the Director’s success, including relationship building with internal partners, municipalities, provincial partners, and community organizations. The Director will bring an understanding of patient populations within the mental health and substance use context and will have expertise with approaching and resolving complex clinical scenarios. On top of strong operational experience, the Director will have the ability to exercise business skills, analysis and reporting, and will be comfortable with financial planning and reviewing/drafting proposals. The ideal candidate will be passionate about people-centered care and will be an advocate for continuous improvement, with a resilient and motivated approach to this vital and impactful area of care.
The Director will lead a dynamic and accomplished team and will find opportunity for continual skillset growth and development within a supportive environment. The Director will be an impactful leader in systems change in the largest mental health and substance use portfolio in the province.
Detailed Overview
Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
The Director, Clinical Operations provides leadership and direction on strategies, planning, design, implementation, delivery and assessment of assigned clinical department/service within or across a hospital or health services area, or, for a Regional Program across Fraser Health.
Oversees programs/departments/services to support operational leaders, remove barriers to patient transition and foster a culture of patient-centred care across the health care continuum. Partners with physician, clinical and support leaders in the system design, implementation and sustainability of an integrated clinical program to achieve Fraser Health's priority actions supporting the Fraser Health Strategic Operating Priorities.
Works within a network of Regional Programs, centralized services, hospital sites and community health service areas.
Responsibilities
- Leads strategic/operational planning, integration, implementation and delivery of a program/department/service.
- Collaborates to communicate program/department/service needs and outcomes.
- Ensures program/department/ service operate within approved financial mandate. Reviews and endorses budgets and financial plans developed by Managers.
- Oversees development of policies supports for integration and standardization of health programs/services, capacity and ensuring a systems perspective.
- Ensures standardization of practice, quality, safety and cost effectiveness support creating integrated patient/client/resident-centered care.
- Represents the program/department/service in the health service community, civic/provincial governments or others.
- Ensures performance management criteria form the basis of metrics for program and individual performance plans.
- Provides leadership to support engagement and respect through support of the well-being and safety of our people through effective feedback, retention strategies, work practices that support work/life balance and the encouragement of personal and professional development.
- Liaises with Foundation Heads enhancing synergy with Foundation and Fraser Health strategic and operational priorities.
Qualifications
Education and Experience
A Master's level of education in a field related to healthcare management, supplemented with seven (7) to ten (10) years' recent related, progressively responsible leadership experience; or an equivalent combination of education, training, and experience.
Competencies
Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.
Professional/Technical Capabilities:
- Demonstrated leadership in roles to lead and move forward complex organizational change issues across health service needs which support broad transformational objectives
- Demonstrated leadership abilities to incorporate department/site needs within the broader context of the health delivery system and multiple site/service requirements
- Demonstrated ability to work and lead within a matrix reporting structure
- Sound working knowledge of planning concepts related to service delivery, budgetary, staffing, quality and strategic initiatives
- Proven presentation skills within a senior leadership capacity.
- Proven proficiency of leading practice in the field of healthcare leadership
About Fraser Health
Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.
People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.
We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.
Together, we are the heart of health care.
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IMPORTANT: Recruitment scam warning
Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.
