Data Scientist-Service Assurance

1 month ago


Canada, CA Zortech Solutions Full time

Role: Data Scientist-Service Assurance (Commercial Managed Services)

Location: Remote-Canada

Duration: 6-12+ Months

Job Description:

Position Overview: Lead the data analytics practice within the Service Assurance PMO, focusing on commercial managed services performance analysis and optimization. This role combines technical expertise with business acumen to drive data-informed decision-making.

Key Responsibilities:

· Spearhead the data migration initiative from legacy systems to Google Cloud Platform (GCP)

  • Design and implement data visualization solutions using Google Looker, Tableau Dashboard and MS Power BI

· Develop predictive models for service performance optimization

· Develop volume forecasting models against tactical automation delivery

  • Create automated reporting solutions for operational KPIs
  • Provide actionable insights to improve service delivery metrics
  • Lead the establishment of data governance practices
  • Serve as the technical SME for data-related initiatives

Required Qualifications:

· Master's degree in Data Science, Computer Science, Statistics, or related field

  • 5+ years experience in data science and analytics
  • Proven expertise in:

o Python, R, or similar programming languages

  • SQL and database management

o GCP infrastructure and tools

o Microsoft Fabric and Power BI

  • Data visualization tools, specifically Google Looker
  • Statistical analysis and machine learning
  • Experience with telecommunications data analysis preferred
  • Strong understanding of IT service management principles

Technical Skills:

· Advanced proficiency in data modeling and ETL processes

  • Experience with big data technologies and cloud platforms
  • Expertise in statistical analysis and machine learning algorithms
  • Strong programming skills (Python, SQL, R)
  • Proficiency in Google Cloud Platform
  • Experience with BI tools, specifically Google Looker

Soft Skills:

· Excellent communication skills to present complex data insights to various stakeholders

  • Strong project management capabilities
  • Problem-solving orientation
  • Ability to translate technical concepts to business value
  • Team leadership experience

Key Deliverables:

· Establish and maintain data analytics framework

  • Lead successful data migration to GCP
  • Develop automated reporting solutions ( Operational KPI’s, Actual Volume, Trending and Forecasting)
  • Provide monthly performance insights and recommendations
  • Create predictive models for service optimization

This role reports to the PMO Manager and will work closely with service delivery teams, technical specialists, and senior management.


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