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Clinical Quality Initiatives Coordinator

2 months ago

Winnipeg Manitoba AC, Manitoba, Canada Winnipeg Regional Health Authority Full time

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Clinical Quality Initiatives Coordinator

Requisition ID: 364974

Position Number: 20059402

Posting End Date: August 26, 2024

City: Winnipeg

Department / Unit: Health Links

Job Stream: Clinical Support

Union: Non Union

Anticipated Start Date: 10/14/2024

FTE: 1.00

Anticipated Shift: Days; Standby coverage as required; On call

Work Arrangement: In Person

Daily Hours Worked: 7.75

Annual Base Hours: 2015

Salary commensurate with education and qualifications.

Grow your career in the Winnipeg Health Region Our team provides a spectrum of health care services through an integrated network of sites, services, and organizations. We’re united by a shared commitment to excellent and equitable health care.

Position Overview

The Clinical & Quality Initiatives Coordinator is a member of the Provincial Health Contact Centre (PHCC) Clinical Team and reports to a Manager of the Provincial Health Contact Centre. The quality coordinator’s responsibilities include inspecting materials, processes, implementing management actions, and contributing to the development of policies and procedures. Supports quality and educational programs for existing and emerging programs, both clinical and health-related.

Responsibilities include providing the tools and acting as a resource for the Managers to achieve PHCC program objectives and standards. Identify broad program issues and service needs, developing and coordinating the response. Responsible for clinical review including call recordings, of clinical protocols and health education documents in alignment with the most current evidence-based practices that meet the standards for Manitoba.

Experience
  • Over five (5) years’ experience working in a protocol-driven health environment with an emphasis on customer service, quality management, and operational and clinical excellence.
  • Strong clinical knowledge and experience is required to assess the quality of call recording.
  • Working knowledge of primary care and the health care system in Manitoba is essential.
  • Experience developing and enhancing information systems to ensure operational and clinical excellence.
  • Experience assimilating data from multiple sources, analyzing, and making recommendations related to education, quality, and operations to resolve issues and improve clinical and allied health operations.
Education (Degree/Diploma/Certificate)
  • Current registration with CRNM required.
  • Master's of Nursing is an asset.
  • Cardiopulmonary Resuscitation (CPR) training requirements for this position shall be in accordance with the Employer policy.
Certification/Licensure/Registration
  • Current registration with CRNM required.
Qualifications and Skills
  • Works within MHC’s core values, philosophy, vision, CQI goals, policies, and procedures.
  • Ability to function as an effective member of an interdisciplinary team, including collaboration, teamwork, and good communication skills.
  • Proven ability to undertake complex analysis together with superior oral and written communication skills to present opportunities for improved operations.
  • Leadership experience preferred.
  • Ability to mentor and teach.
  • Excellent interpersonal skills.
  • Self-directed work style with the ability to work as part of a team.
  • Proven ability to understand technology and assess applications to determine quality and educational impacts to improve contact centre operations.
  • Knowledge and experience working with project management techniques.
  • Significant experience working with Microsoft Office and related products.
Physical Requirements
  • Fast-paced, rapidly changing environment in maintaining and ensuring timely updates to health care information and resources in ensuring appropriate service delivery is met provincially.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check, and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Golden West Centennial Lodge, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services.

Interviewed candidates may be called upon to participate in a skills assessment.

Any application received after the closing time will not be included in the competition.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

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