Head of Quality Control

Objective & Overview

The Head of Quality Aggregates will be responsible for establishing clear strategies to deliver exceptional levels of customer product quality, efficiently and economically, and to drive the development of the QC function and organization. In addition, the incumbent will guide the Aggregates QC team, in collaboration with the Aggregates Operations team, to optimize the use of our reserves and plant efficiencies, maximizing driver product yield, proposing product innovations, and minimizing long inventories.

To do this, the Head of Quality Aggregates will ensure that Aggregate products meet the established quality standards in the most efficient manner and provide the regional technical services necessary for the efficient and successful production and marketing of these products. The incumbent will ensure that the market QC Managers understand the reserve type and production setup of plants that they oversee as well as their respective SPI's. As the Head of the Aggregates Quality Control team in ECAN, the incumbent will be part of the Aggregates Senior Leadership team which will provide first-hand exposure to business challenges and opportunities which shall be incorporated into actionable QC strategies and optimization initiatives, supporting our business objectives. The incumbent will also act as a cross Product Line interface ensuring consistency and compliance in our Quality Control approach and contributing to ECAN wide initiatives. The incumbent provides leadership, coaching, and support to Market level Aggregates Quality Managers. Additionally, this individual will be responsible for driving the implementation of Minimum Standards Quality modules as well as leading a team of Quality professionals to deliver consistent, high-quality products. The incumbent provides personal contribution, support, tools, and information necessary to heighten awareness from senior management to front-line workers and provides expertise and guidance.

Responsibilities

Safety:

• Serve as a role model in the areas of safety, leadership, teamwork, customer focus, and continuous improvement to ensure alignment with the company's vision and critical success factors.
• Support local QC teams in the implementation of Lafarge safety policies and compliance with applicable legislation.

• Develops and drives the execution of the ECAN Aggregates QC Strategy, in coordination with the Market GM's, Operations managers, and Commercial Managers and in alignment with Group and Country priorities.
• Develops monthly and annual reports and processes to track implementation and progress.

• Manage and develop future Quality Control and Process Control programs to achieve industry leadership.
• Leads the development operational implementation ensuring the link between Strategy and Development, AGG GMs, Operational Managers, and Quality Managers.
• Supports Regional operations and marketing of Aggregates in the region and ensures effective market support for day-to-day issues.
• Ensure Area QC develops and delivers long products & reverses optimization plans to maximize EBITDA and support product needs.
• Lead the regional expert group to provide troubleshooting assistance to the operations.

• Develop and implement processes and reports to ensure the periodic review of plant production splits and the development of corresponding optimization actions.
• Ensure the participation of QC Managers on market SPI and Operations managers meetings looking for opportunities to optimize plant setup to match demand, propose alternative products, and develop actions to reduce long inventory products.

• Provide professional development/coaching to Quality Control resources on a frequent basis and where required clarify roles and responsibilities.
• Interact and promote efficient teamwork with the team regarding QC strategies, best practices, savings opportunities, implementation requirements, and resource requirements.
• Work with Commercial Performance to develop a Market QC team that is able to coach and train market salespeople on new products and premium products as well as the implementation of commercialized products.
• Heightened focus on the professional development of the Aggregates QC team through clear objective setting, continued feedback, and robust IDP processes.

• Manage quality operation and internal controls including processes, systems/tools, master data, policies & procedures, training, and communication.
• Drive and lead process improvements based on Internal and industry practices.

• Ensure the implementation and tracking of performance indicators and achieved results.
• Provide regular reports and updates to local, regional and/or global governing bodies (councils) as required.

• Participate and assist in the identification, development, and sourcing of innovative and sustainable solutions.
• Support the execution of Aggregate initiatives across ECAN, ensuring the link between Manufacturing, Commercial, and Supply Chain & Logistics functions as well as market GMs, Sales, and operations Managers.
• Work closely with sales and operations for the region in developing robust, well-defined product solutions.
• Remain apprised of relevant industry, business, technical, and functional trends and review their potential applicability to Lafarge operations.
• Explore and recommend adoption of products or software to assist in innovations.

• Ensure that Lafarge is well represented by the Lafarge senior team on industry decision-making bodies such as the CSA, OSSGA, ORBA, BNQ etc.
• Promote Lafarge's interests and communicate in a manner that upholds Lafarge as a good corporate citizen.
• Serve in leadership positions on internal and external committees as and when directed.

• Reports to the VPGM ECAN Aggregates & Asphalt.
• Actively engage with the Aggregates Manufacturing, Supply Chain & Logistics, Commercial Performance and Land Directors as well as the market General Manager's and their direct reports to determine product line priorities, objectives, and solutions.
• Actively engage and coordinate with the Head of RMX QC to ensure consistency in the approach to QC.
• As required, engage with Group performance and innovation functions to contribute to R&D and innovation initiatives.

• Effective management of Quality Control and Quality Processes to ensure product performance, product cost management, and customer satisfaction.
• Develop and maintain technical expertise & knowledge on products and QC management systems within the organization.
• Responsible to achieve targeted KPI's (product quality, production consistency, long products, new product support, QA).
• Internal and external customer satisfaction.

• Three (3) direct reports embedded in operations, 40 indirect reports including hourly & salaried.
• Four (4) Aggregates Markets representing 34 Million Tons/year of production plus +5Mtns of inbound materials.

• A University degree in a relevant engineering discipline; Master's degree preferred.
• A minimum of ten (10) years of progressive experience within a construction environment Quality Control function.
• At least 5 years of successful leadership experience in the aggregates industry.

• Proven experience managing and coordinating Quality Control activities on large projects.
• Credentials (certificates, licenses, memberships, courses, etc.) Provincial and Territorial professional engineer registration is preferred.
• Well organized, able to demonstrate a history of strong organizational skills, analytical and problem-solving abilities, with good attention to detail.
• Highly developed interpersonal, negotiation, verbal and written communication skills.
• Ability to work in a fast-paced environment with demonstrated ability to effectively manage multiple and changing priorities.

• Functional / Technical Skills.
• Technical Sales.
• Decision Quality.
• Strategic Agility.
• Innovation Management.
• Priority Setting.
• Timely Decision Making.
• Directing Others.
• Managing and Measuring Work.
• Process Management.
• Drive for Results.
• Organizational Agility.
• Managing Diverse Relationships.
• Negotiating.
• Open Minded.