Insurance Solutions Specialist

2 weeks ago

Toronto Ontario CA, Ontario MSH Americas - Diot-Siaci Group Full time

It's fun to work in a company where passion meets profession, and every team member is not just an employee but a dedicated enthusiast, making the work journey truly enjoyable and fulfilling


About Us:

We are seeking ambitious individuals who share our values and passion for making a positive impact on people's lives around the world. If you are looking for a career that challenges and inspires you, you've come to the right place.


About You:

You have experience working in customer service, retail, or a call center and are interested in building upon your successful track record in sales. You have an outgoing, dynamic personality, and a “can-do” attitude and you love a challenge. You are metrics-oriented, organized, and have a need to win. You are a dedicated, proactive, friendly, and approachable person. You have patience and understanding in difficult situations and can listen and respond to the client’s needs in a way that best represents our company. You are an experienced professional who wants to be part of a tight-knit team and has a passion for providing outstanding customer service and support.


In this role, you’ll get to experience:

  • Assist the inbound call center in selling accident and sickness (travel) insurance to new and existing clients, including Canadian and International travelers, students, and expatriates such as diplomats, NGOs, and aid organizations
  • Provide information to customers in response to inquiries regarding products and services, converting a high percentage of calls into sales
  • Meet established sales targets
  • Determine client insurance coverage, calculate premiums,and establish method of payment
  • Provide information concerning group and individual insurance packages, the range of risk coverage benefits paid, and other policy features
  • Understand customer needs and recommend products accordingly
  • Explain product selection rationale to customers and ensure that customers understand eligibility requirements, benefits, exclusions,s and definitions
  • Know specific insurance vocabulary and jargon and be able to communicate information in policy wording to customers/proxies
  • Track all client information in CRM
  • Simultaneously use distinct online systems to process quotes and sales
  • Guide customers through the application and confirmation process and send confirmations to customers and/or proxies/affiliates
  • Answer other customer inquiries about coverage, emergency assistance, refunds, etc.
  • Guide international student policyholders through medical assistance and claims processes, escalating cases where necessary
  • Track and file online purchases when assigned or during slow periods
  • Track affiliate (student/group/agent) information accordingly in the CRM system
  • Understand current product updates/promotions available to clients
  • Complete other administrative tasks during slow periods
  • Ability to address issues, provide support, and offer information, as needed, to keep customers satisfied and retain business


What you bring:

  • High School diploma
  • Previous Insurance Industry experience
  • Prior customer service experience


Preferred Skills:

  • Exceptional verbal and written communication skills (Bilingual French/English preferred).
  • Strong listening abilities with a clear and professional telephone voice.
  • Ability to handle stressful situations calmly and professionally.
  • Friendly, compassionate demeanor with excellent adaptability during change.
  • Proficient in computer literacy, including typing and internet navigation.
  • Effective multitasking skills.
  • A&S or LLQP license (an asset).


What’s in it for you:

  • Hybrid work environment
  • Excellent health benefits
  • Employee assistance program
  • Wellness account
  • Minimum 3 weeks’ vacation
  • Generous sick and flex days
  • Opportunities to learn new skills, grow, and move into different roles
  • A work environment that embraces diversity and promotes inclusivity.
  • Supportive leadership prioritizes your success and cares about your well-being.
  • A growth trajectory that is designed to expand both vertically and horizontally, providing you with opportunities to pursue your passions and acquire new skills.


MSH is an Equal Opportunity Employer

MSH Americas is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We encourage and welcome applicants from all backgrounds to apply for our open positions.

Removing obstacles to offer fair access to jobs is our top priority. When a candidate asks for reasonable accommodation throughout the application process, a Human Resources professional will assist them. The information provided during the accommodation request process will be handled, saved, and utilized by the laws that apply to it as well as the rules of MSH International.

  • Life Insurance Solutions Specialist

    4 days ago

    Toronto, Ontario, Canada Stalwart Insurance Group Full time

    About the RoleAs a Life Insurance Solutions Specialist at Stalwart Insurance Group, you will play a critical role in shaping the future of our company. We are looking for an ambitious and driven individual who is passionate about delivering exceptional client experiences and building long-term relationships with our clients.In this role, you will be...

  • Insurance Solutions Specialist

    1 week ago

    Toronto, Ontario, Canada Trisura Guarantee Insurance Company Full time

    About the RoleTrisura Guarantee Insurance Company is seeking a highly skilled and results-driven professional to join our dynamic team as an Executive Underwriting Professional.In this exciting role, you will have the opportunity to leverage your expertise in specialty insurance solutions to build strong relationships with broker clients and develop new...

  • Insurance Solutions Specialist

    4 days ago

    Toronto, Ontario, Canada Kuehne + Nagel AS Full time

    Role DescriptionWe are looking for an experienced Insurance Solutions Specialist to join our Toronto office as a National Nacora Inside Sales Manager. The successful candidate will have a strong background in logistics and insurance, with excellent communication and relationship-building skills.ResponsibilitiesThe Insurance Solutions Specialist will be...

  • Insurance Solutions Specialist

    6 days ago

    Toronto, Ontario, Canada KRGinsure Full time

    KRGinsure is looking for a motivated and experienced Senior Commercial Risk Placement Specialist to manage a portfolio of commercial clients. The ideal candidate will have a proven track record in sales-driven account management and be able to identify coverage gaps.Key Responsibilities:Sales-driven approach to account managementIdentify coverage gaps and...

  • Insurance Specialist

    13 hours ago

    Toronto, Ontario, Canada Trisura Guarantee Insurance Company Full time

    About the RoleThe successful applicant will be responsible for representing our Specialty Insurance Solutions team in Toronto, marketing and sourcing new business opportunities, managing and building a portfolio of Specialty Insurance accounts, establishing and maintaining broker relationships, and evaluating exposures and determining appropriate terms and...

  • Commercial Insurance Development Specialist

    7 days ago

    Toronto, Ontario, Canada Insurance Store Inc. Full time

    The Commercial Insurance Development Specialist is responsible for expanding our client base and increasing revenue through strategic sales efforts. The ideal candidate will possess excellent negotiation skills, strong conflict resolution abilities, and a proven track record of successfully closing deals and sales contracts.Key Responsibilities:Market and...

  • Private Client Insurance Specialist

    2 hours ago

    Toronto, Ontario, Canada RBC Insurance Agency Ltd. Full time

    Job Description What is the opportunity? As Private Client Insurance Specialist, you are responsible for building trusted relationships with Wealth Advisors within RBC Wealth Management Canada and earning the right to work with their High Net Worth clients. You will provide advice based High Net Worth Home and Auto Insurance solutions through a...

  • Insurance Solutions Development Lead

    5 days ago

    Toronto, Ontario, Canada Scotiabank Full time

    Job Summary:We are seeking a highly skilled Sales and Partnerships Specialist to join our team. The successful candidate will be responsible for driving life insurance revenue through innovative solutions and building strong relationships with advisors and client solutions specialists.Key Accountabilities:- Develop and implement strategies to drive life...

  • Insurance Training Specialist

    20 hours ago

    Toronto, Ontario, Canada Fitch Group, Inc., Fitch Ratings, Inc., Fitch Solutions Group Full time

    Insurance Training Specialist RoleWe're seeking an experienced Insurance Training Specialist to join our team at Fitch Learning. In this role, you'll work closely with us to design and deliver training programs across various insurance-related courses.With your extensive experience in the insurance market, you'll be able to deliver high-quality training...

  • Insurance Content Specialist

    1 hour ago

    Toronto, Ontario, Canada IVANS Insurance Solutions Full time

    About IVANS Insurance SolutionsWe are a rapidly growing software leader that is revolutionizing the way agencies and brokerages succeed. Our company is transforming a complex industry through digitization, automation, and innovative new partnerships.Job SummaryThe Marketing Content Writer delivers high-quality written communications to support our marketing...

  • Executive, Commercial Insurance Solutions Specialist

    5 days ago

    Toronto, Ontario, Canada On Side Restoration Services Ltd. Full time

    About the OpportunityWe are seeking a skilled and experienced individual to join our team as an Executive, Commercial Insurance Solutions Specialist. This role is ideal for someone who has a proven track record in the insurance industry and is looking for a new challenge.As an Executive, Commercial Insurance Solutions Specialist, you will be responsible for...

  • Commercial Insurance Specialist

    7 days ago

    Toronto, Ontario, Canada Zurich Australian Insurance Ltd. Full time

    Job OverviewZurich Canada is seeking an experienced Claims Specialist to join our team. As a Claims Specialist, you will handle claims for commercial lines insureds of low to moderate exposure and complexity. Your responsibilities will include documenting claims files, determining liability, and working towards timely resolutions of claims. About the TeamOur...

  • NICE Solution Architect

    4 weeks ago

    Toronto, Ontario, C6A, Ontario, Canada Epsilon Solutions Ltd. Full time

    NICE Solution ArchitectToronto- HybridFull timeJob DescriptionPrimary Skills : CCaaS , NICE, GenesysMain ResponsibilitiesAbility to design solutions around CCaaS tool in complex environments with integrations to CRM, MDM etc.Ability to work with enterprise and network architects to design low level architecture diagram.Ability to resolve integration and...

  • Commercial Lines Insurance Specialist

    4 days ago

    Toronto, Ontario, Canada Leibel Insurance Group Full time

    We are seeking a highly skilled Commercial Lines Insurance Specialist to join our team in Edmonton. As an experienced sales professional, you will be responsible for prospecting and closing new business opportunities in Alberta, while managing our existing client base.The ideal candidate will have a strong understanding of Commercial Lines products and the...

  • Insurance Protection Specialist

    2 days ago

    Toronto, Ontario, Canada American Income Life Insurance Company Full time

    At American Income Life Insurance Company, we are dedicated to protecting working families across the United States, Canada, New Zealand, and through our subsidiary in New York.About Our MissionWe have been serving working class families since 1951 with life, accident, and supplemental health products. Our goal is to help members of labor unions, credit...

  • Migration Specialist

    3 weeks ago

    Toronto, Ontario, C6A, Ontario, Canada Cloud Bridge Solutions Full time

    Job Title: TIBCO to IBM Sterling FileX Migration SpecialistLocation: Toronto, ONJob Type: ContractJob Summary:We are seeking a skilled TIBCO to IBM Sterling FileX Migration Specialist to manage the migration of our file transfer and integration systems from TIBCO to IBM Sterling FileX. This role involves assessing the existing TIBCO infrastructure, planning...

  • Executive Solutions Underwriter

    13 hours ago

    Toronto, Ontario, Canada Trisura Guarantee Insurance Company Full time

    Job DescriptionWe are seeking an Insurance Specialist to join our team of experienced professionals in the Toronto office. As a key member of our Executive Solutions team, you will be responsible for marketing and underwriting our suite of Specialty Insurance Solutions.Your primary focus will be on building and maintaining relationships with brokers,...

  • Insurance Specialist

    1 week ago

    Toronto, Ontario, Canada Healthcare Insurance Reciprocal of Canada (HIROC) Full time

    **Company Overview:**The Healthcare Insurance Reciprocal of Canada (HIROC) is a trusted advisor in healthcare safety, committed to offering insurance, risk management, and claims support. As the largest not-for-profit healthcare liability insurer in the country, HIROC has over 700+ healthcare organizations as part of its Reciprocal.With 35 years of data and...

  • Cyber Insurance Specialist

    1 day ago

    Toronto, Ontario, Canada WTW Full time

    **Company Overview**We are a leading insurance broker, seeking an experienced Cyber Insurance Specialist to join our team. Our company, WTW, is committed to providing expert advice and innovative solutions to our clients.

  • Insurance Coverage Specialist

    5 hours ago

    Toronto, Ontario, Canada Onlia Insurance Full time

    Company Overview:Onlia x aha insurance is an innovative insurance offering that believes in changing the way Canadians experience insurance. Our mission is to bring clarity to insurance and simplify consumers' relationships with their insurance provider.We work collaboratively in a fast-paced and agile environment, leveraging technology to streamline the...