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RBCx - Head of People Experience

3 months ago

Old Toronto Ontario, CA Royal Bank of Canada Full time

Job Summary

Job Description

What is the opportunity?

As the Director, RBCx Employee Experience, you will partner with the RBCx Leadership team, key partners like HR & Communications, and the external tech community to develop a strategy for and deliver an integrated program of exceptional people experience in RBCx. This includes experiences that help employees learn, grow, and contribute to RBCx.

Please note that the role is a 12-month fixed contract.

What will you do?

  1. Leads an integrated program of strategic initiatives that deliver exceptional employee experiences that impact culture, technology, and the workplace for RBCx employees.
  2. Collaborates with key stakeholders to identify, track, and monitor key employee experience initiatives; including Human Resources, Corporate Communications, Corporate Real Estate, and other Technology, Line of Business, and Functions partners.
  3. Oversees activities on planning, delivery, and implementation to ensure enterprise-wide program strategic goals and objectives are accomplished within approved time frames, scope, and budget.
  4. Manages across multiple initiatives with high amounts of value (benefit/cost), complexity, and uncertainty.
  5. Reports to senior business and technology executives on the progress of employee experience initiatives within a strategic framework that measures success against key performance metrics, change management strategies, and employee adoption/sentiment.
  6. Develops and evolves a framework for monitoring and evaluating the success of employee experience initiatives based on the “voice of the employee”.
  7. Provides deep insight into employee experience best practices, challenges, and opportunities. Seen as a trusted point person for all cross-functional employee experience initiatives.
  8. Gathers feedback on employee adoption and sentiment to gauge success against key performance metrics and provide input to initiative owners so they may evolve their strategies for optimal impact.

What do you need to succeed?

Must have:

  1. 10+ years of overall experience/3-5 years of leadership experience
  2. Demonstrated leadership in the area of people experience including development/ownership of project/program portfolios
  3. Experience in strategizing, designing, building, and delivering high-impact employee experience programs in a start-up or entrepreneurial environment
  4. Collaborative leadership and stellar communication skills
  5. Understand the business rationale for and impact of programs
  6. Experience working in an agile, produce management environment
  7. Experience leading programs with a high level of value (benefit/cost) across different functions/stakeholder groups
  8. Conceptual thinking – ability to think on one’s feet, and differentiate between context vs content by developing frameworks

Nice-to-have:

  1. Collaborative leader, strategic influencer, exceptional storyteller, at ease with senior executives, and skilled in fostering innovation at all levels within an organization.
  2. Expert knowledge of program and project plan development & management, scheduling methodology, Agile and iterative methodologies, program and project metrics, analysis, and status reporting.
  3. Advanced knowledge of change management
  4. Advanced communication, presentation, and facilitation skills

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our communities, and achieving mutual success.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

A world-class training program in financial services

Flexible work/life balance options

Opportunities to do challenging work

RBC is committed to supporting flexible work arrangements when and where available. Details are to be discussed with the Hiring Manager.

#RBCx

#Ll-Hybrid

#Ll-POST

Job Skills Adaptability, Commercial Acumen, Creative Visioning, Decision Making, Long Term Planning, Managerial Courage, Organizational Leadership, Organizational Savvy and Politics, Strategic Thinking

Additional Job Details

Address: 20 KING ST W:TORONTO

City: TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Contract (Fixed Term)

Pay Type: Salaried

Posted Date: 2024-08-02

Application Deadline: 2024-08-30

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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