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Senior Data Analyst

3 weeks ago

Montreal Quebec GF, CA BrainFinance Full time

(en français après)

BrainFinance is a leading financial technology company that provides responsible and constructive credit solutions to consumers. We are redefining access to credit through our revolutionary technology that utilizes machine learning and automation capabilities to offer better and simpler financial services to everyone.


A true innovation lab, our team consists of financial experts, data geeks, mathematicians, computer scientists, and software engineers, all working together to bring fair and transparent credit solutions to the masses.


Here's what we're looking for

We’re on the hunt for a dynamic Senior Data Analyst who will play a pivotal role in transforming financial data, evaluating credit risks, and uncovering market trends with precision. Your expertise will empower our teams to make informed strategic decisions through the creation of comprehensive dashboards and performance metrics.


Your daily responsibilities

  • Design, automate, and maintain detailed performance reports, dashboards, and scorecards that provide insights into key contact center metrics (Collections and Customer Service);
  • Develop weekly and monthly performance reports for the senior leadership team;
  • Leverage BI tools such as Power BI and Tableau to create accessible, user-friendly dashboards and visualizations;
  • Ensure data accuracy and integrity through Quality Assurance (QA) checks prior to dashboard releases;
  • Monitor and analyze compliance-related metrics for debt collections and customer service to ensure adherence to legal, regulatory, and internal policy requirements;
  • Provide timely reports and actionable insights to help mitigate risk and support audit processes;
  • Track the effectiveness of risk mitigation strategies through continuous monitoring and reporting;
  • Identify trends and patterns in contact center data to inform leadership on performance gaps, customer pain points, and operational inefficiencies;
  • Analyze extensive datasets to uncover actionable insights and provide recommendations for improvement;
  • Examine operational data to pinpoint risks and weaknesses in business operations;
  • Collaborate with cross-functional teams to provide data-driven insights that align with business goals and improve customer experience;
  • Participate in initiatives aimed at boosting operational efficiency, reducing costs, and enhancing quality standards;
  • Develop data-driven business cases for new initiatives, providing projections, impact assessments, and measurable outcomes;
  • Conduct analyses on lead generation campaigns and evaluate the performance of marketing strategies;
  • Interpret marketing data and metrics to identify optimization opportunities throughout the marketing funnel;
  • Communicate the impact of campaign launches, segmentation strategies, and new initiatives to stakeholders effectively;
  • Support the workforce management team with insights to optimize staffing and ensure service levels are met across departments;
  • Assist in forecasting trends for resource planning and operational decision-making.


Your skills and experience

  • Degree in Software Engineering, Data Science, Statistics, Economics, or a related field (Bachelor’s or Master’s);
  • At least 7 years of experience in data analysis, reporting, or business intelligence, with expertise in interpreting large datasets;
  • Knowledge of contact center operations (customer service and collections), including key performance indicators (KPIs);
  • Experience in marketing support: trend analysis and campaign performance optimization;
  • Proficiency in analysis tools (SQL, Python) and BI platforms (Power BI, Tableau);
  • Familiarity with web analytics (Google Analytics) to assess traffic and user engagement;
  • Strong skills in database management and dashboard creation;
  • Expertise in statistical analysis (regression, hypothesis testing, forecasting) and experimental design (A/B testing, geographic testing);
  • Experience in developing and tracking KPIs to evaluate operational and marketing performance;
  • Solid understanding of compliance, risk, and customer engagement metrics;
  • Ability to collaborate with various departments (marketing, product, data science, operations);
  • Aptitude for translating complex data into clear and actionable recommendations;
  • Familiarity with predictive modeling and experimental roadmaps to support growth;


Perks and benefits


  • Group Insurance (Health and Dental)
  • Retirement Savings Plan (RSP)
  • Virtual healthcare
  • Employee Assistance Program (EAP)
  • Hybrid - Office / remote (the team is in the office on Wednesdays)
  • Additional Days off (Moving day, Birthday, 5 personal days)
  • Health and Wellness Program
  • Office perks: Event Coordinator responsible for social activities, 5-7, snacks provided, yoga and meditation room
  • Paid subscription to training tools
  • Benefits for public transportation (Bixi, Opus)
  • Modern open plan office with pin pong, and pool table
  • A friendly and relaxed working environment

-------------------------------------------------

(en français)

BrainFinance est une société de technologie financière de premier plan qui fournit des solutions de crédit responsables et constructives aux consommateurs. Nous redéfinissons l'accès au crédit grâce à notre technologie révolutionnaire qui utilise l'apprentissage automatique et les capacités d'automatisation pour offrir des services financiers meilleurs et plus simples à tous.


Véritable laboratoire de création, notre équipe se compose d'experts financiers, de geeks des données, de mathématiciens, d'informaticiens et d'ingénieurs en logiciels, qui travaillent tous ensemble pour apporter des solutions de crédit équitables et transparentes aux masses.


Voici ce qu'on cherche

Nous recherchons un(e) Data Analyst Senior pour jouer un rôle central au sein de notre organisation. Vous serez au cœur de la transformation des données financières, de l’évaluation des risques de crédit et de l’analyse précise des tendances du marché. Grâce à votre expertise, vous permettrez à nos équipes de prendre des décisions éclairées en concevant des tableaux de bord complets et des indicateurs de performance clés.


Ton quotidien

  • Concevoir, automatiser et maintenir des rapports de performance, tableaux de bord et scorecards pour suivre les indicateurs clés des centres de contact (Collections et Service Client);
  • Produire des rapports hebdomadaires et mensuels pour la direction;
  • Utiliser des outils BI comme Power BI et Tableau pour créer des tableaux de bord accessibles et intuitifs;
  • Garantir l’exactitude des données grâce à des contrôles qualité avant publication;
  • Suivre et analyser les métriques de conformité pour assurer le respect des exigences légales et internes;
  • Fournir des rapports clairs et des recommandations pour réduire les risques et soutenir les audits;
  • Évaluer l’efficacité des stratégies de gestion des risques et en rendre compte régulièrement;
  • Identifier les tendances dans les données pour informer la direction sur les écarts de performance, les inefficacités et les problèmes clients;
  • Analyser des données volumineuses et formuler des recommandations concrètes pour les améliorations;
  • Identifier les risques et faiblesses dans les opérations commerciales via l’analyse des données;
  • Collaborer avec différentes équipes pour aligner les données sur les objectifs de l’entreprise et améliorer l’expérience client;
  • Participer à des initiatives visant à optimiser l’efficacité, réduire les coûts et améliorer la qualité;
  • Développer des cas d’affaires basés sur les données pour de nouvelles initiatives, avec projections et résultats mesurable;
  • Analyser les campagnes marketing et identifier des opportunités d’optimisation dans le parcours client.


Le bagage requis

  • Diplôme en ingénierie logicielle, data science, statistiques, économie ou domaine connexe (baccalauréat ou maîtrise);
  • Minimum 7 ans d’expérience en analyse de données, reporting ou intelligence d’affaires, avec expertise dans l’interprétation de grands ensembles de données;
  • Connaissance des opérations de centres de contact (service client et collections), incluant les indicateurs de performance clés (KPI);
  • Expérience en soutien marketing : analyse des tendances et optimisation des performances des campagnes;
  • Maîtrise des outils d’analyse (SQL, Python) et des plateformes BI (Power BI, Tableau);
  • Familiarité avec l’analyse web (Google Analytics) pour évaluer le trafic et l’engagement des utilisateurs;
  • Solides compétences en gestion de bases de données et création de tableaux de bord;
  • Compétences en analyse statistique (régression, tests d’hypothèses, prévisions) et conception d’expérimentations (tests A/B, tests géographiques);
  • Expérience dans le développement et le suivi de KPI pour évaluer les performances opérationnelles et marketing;
  • Bonne compréhension des métriques de conformité, de risque et d’engagement client;
  • Capacité à collaborer avec différents départements (marketing, produit, data science, opérations);
  • Aptitude à transformer des données complexes en recommandations claires et exploitables;
  • Familiarité avec la modélisation prédictive et les roadmaps expérimentales pour soutenir la croissance.


Les avantages

  • Des assurance collective (Maladie et dentaire)
  • Contribution au régime d'épargne-retraite (REER)
  • Un accès à une plateforme de télémédecine, soins de santé virtuels
  • Programme d'aide aux employés (PAE)
  • Hybride - Bureau / télétravail (l’équipe est au bureau les mercredis)
  • Congés payés supplémentaires (Déménagement, anniversaire, 5 jours de congé personnel)
  • Programme de santé et de bien-être
  • Autres avantages: Une Coordonnatrice d'événements responsable des activités sociales, 5 à 7, collations fournies, salle de yoga et de méditation
  • Abonnement payant à des outils de formation
  • Avantages pour le transport en commun (Bixi, Opus)
  • Des bureaux à aire ouverte avec tables de ping pong et billard
  • Un environnement de travail convivial et décontracté