![Coveo Solutions inc.](https://media.trabajo.org/img/noimg.jpg)
Senior Customer Success Manager, Service
3 weeks ago
As a Senior CSM, you will collaborate with our customers, ensuring that our solutions and capabilities align with customers’ strategic business outcomes.
You will embark on a mission to enhance customer engagement, foster product adoption, elevate satisfaction levels, and cultivate advocacy; all by aligning on mutually agreed-upon focus areas and objectives. You will take a consultative approach to ongoing customer product enablement to address skill deficits as well as advise on best practices and solutions that address customers’ desired outcomes, either through existing or new products and capabilities.
There won’t be any typical day in this position, but some priorities to focus on :
- Provide an outstanding experience to Coveo’s enterprise customers as they complete the sales process and transit to the care of the Customer Success Management team
- Grow customers’ depth of understanding by providing enablement on new and existing features and capabilities, translate complex concepts into easy to understand solutions
- Act as both the Domain Expert (Service & Support industry, Search, and AI) and product Superuser
- Chart a path forward for your customer to attain their goals accounting for where they are now and the best way to move forward given their industry, context and priorities.
- Advocate the customers’ needs/issues in a persuasive, concise manner, across different Coveo departments to ensure quality
- Understand their goals/outcomes and, liaise with all departments throughout the organization to ensure quality product configuration for customers in the implementation process
- Create customer advocates to generate strong references, referrals and case studies
To be successful in this role, you must have the ability to see and develop the big picture, to think of innovative ways to get the job done and help your customers build creative strategies to implement our product successfully. You also have to thrive in a multi-tasking, fast-paced environment and culture, be proactive and very professional.
Among other things, we will be requiring:
- Strong interpersonal, communication and presentation skills
- Excellent relationship-building skills, as you will be required to interact with cross-functional team members throughout the company to advocate for customer needs
- Strong analytical skills with the ability to translate numbers into a value story
- Strong functional consultative approach to customer management
- Tech-savviness and strong technical enterprise-level computer software background supporting customers in a SaaS environment
- Ability to discuss technical concepts with C-level executives
What will really make your profile stand out:
- 5+ years of experience in a similar customer success role or in a solution consulting role
- 3+ years of experience with using CRM (Salesforce preferred) and with Self-Service, Community, and/or Contact Center solutions
- Leadership experience in contact center, technical support, knowledge management, or business operations will help you stand out
- Experience in deploying SaaS solutions will help you stand out
- Experience with BI tools is a huge plus
- Practical application of understanding technical concepts
- Experience with Salesforce, ServiceNow, Zendesk or similar CRMs is a huge plus
We have a fit? Send us your resume and convince us that you are a must-have rather than a nice-to-have. Join the #CoveoLife
-
Director, Customer Success
3 weeks ago
Quebec City, Quebec, Québec, Canada Coveo Solutions inc. Full timeThe Challenge As a Director of Customer Success at Coveo, you will lead a team of dedicated Customer Success Managers, and scale our Customer Success practice. Reporting directly to the Vice President, Customer Success, you will be driving operational excellence, and managing the adoption and enablement of our solution. Your focus is on delivering value to...
-
Director, Customer Success
2 months ago
Quebec City, QC, Québec, Canada Coveo Solutions inc. Full timeThe Challenge As a Director of Customer Success at Coveo, you will lead a team of dedicated Customer Success Managers, and scale our Customer Success practice. Reporting directly to the Vice President, Customer Success, you will be driving operational excellence, and managing the adoption and enablement of our solution. Your focus is on delivering value to...
-
Senior Customer Service Representative
2 weeks ago
Quebec City, Quebec, Québec, Canada National Bank Full timeAs a Senior Customer Service Representative on our Épargne Placements Québec team in Quebec City, you will answer questions from clients about savings products and our website.You will use your active listening skills to provide our clients with a positive experience over the phone.Your compensationThe salary starts at $22.09/hour with two salary increases...
-
Senior Product Manager
3 weeks ago
Quebec City, Quebec, Québec, Canada Coveo Solutions inc. Full timeChampion of alignment and leader of successful products As a Senior Product Manager for our core platform, you will be at the very center of product driven development working with top teams across R&D. You will be a champion of alignment and a strong advocate for solutions that deliver high customer benefits. You will be expected to elevate the way teams...
-
Customer Success Engineer
3 weeks ago
Montreal, Quebec, Québec, Canada Vircom Full timeCompany DescriptionVircom is a global leader in offering cutting-edge email security solutions for MSPs and SMBs. With a focus on enhancing security and efficiency Vircom has, for more than 30 years, leveraged its expertise to proactively address emerging cyber threats. The company collaborates with Proofpoint and Red Sift to provide robust, scalable...
-
General Manager, Service
3 weeks ago
Quebec City, Quebec, Québec, Canada Coveo Solutions inc. Full timeElevate our Service solution as Coveo's General Manager, steering strategic direction and driving unparalleled impact In this role, you will lead our largest line of business, Service, overseeing the strategic direction and performance of the 360 product-to-market cycle. Reporting directly to the CEO, you will be instrumental in maximizing customer...
-
KM Program Manager
3 weeks ago
Quebec City, Quebec, Québec, Canada Coveo Solutions inc. Full timeDo you believe a positive experience can significantly impact people’s appreciation of specific companies, services, or products? As customers, are we not delighted each time we have a pleasant experience interacting with a customer service department? At Coveo, our Global Services Operations team is dedicated to empowering our team members, helping them...
-
Senior Bilingual Project Manager
3 weeks ago
Montreal, Quebec, Québec, Canada LeverageTek IT Solutions Full timeLeverageTek is actively seeking a Senior Bilingual Project Manager for a 3-month contract with its Montreal-based customer.Work LocationThe successful candidate will be required to work on-site at the customer’s office in Montreal, QC, on a hybrid basis.Language RequirementsBilingual in French and English essential.Key TasksWork closely with internal and...
-
Project Manager
3 weeks ago
Quebec City, Quebec, Québec, Canada Jump! Recruteurs Full timeAre you passionate about managing complex projects? Do you have solid experience in the construction of electrical substations? We have the job you need. Job Summary: Our client is looking for a senior project manager to supervise the construction of electrical substations. You will be responsible for complete project management, from planning to execution,...
-
Project Manager
3 weeks ago
Quebec City, Quebec, Québec, Canada Jump! Recruteurs Full timeAre you passionate about managing complex projects? Do you have solid experience in the construction of electrical substations? We have the job you need. Job Summary: Our client is looking for a senior project manager to supervise the construction of electrical substations. You will be responsible for complete project management, from planning to execution,...
-
Dining room manager
3 weeks ago
Quebec City, Quebec, Québec, Canada COGIR Immobilier Full timeLe Boisé Vanier, a friendly seniors' residence located along the St-Charles River, is looking for a person to fill a full-time dining room manager position. Do you like customer service, contact with seniors and team management? You are the person we need.POSITION DESCRIPTION:Schedule: Monday to Friday daytime with every other weekend Salary: to be...
-
Dining room manager
3 weeks ago
Quebec City, Quebec, Québec, Canada COGIR Immobilier Full timeLe Boisé Vanier, a friendly seniors' residence located along the St-Charles River, is looking for a person to fill a full-time dining room manager position. Do you like customer service, contact with seniors and team management? You are the person we need.POSITION DESCRIPTION:Schedule: Monday to Friday daytime with every other weekend Salary: to be...
-
General Manager, Service
1 month ago
Quebec City, QC, Québec, Canada Coveo Solutions inc. Full timeElevate our Service solution as Coveo's General Manager, steering strategic direction and driving unparalleled impact In this role, you will lead our largest line of business, Service, overseeing the strategic direction and performance of the 360 product-to-market cycle. Reporting directly to the CEO, you will be instrumental in maximizing customer...
-
Senior Manager Advisory Services
2 weeks ago
Montreal, Quebec, Québec, Canada Services Conseils Jafferson inc. Full timeThe successful candidate will work closely with partners and experts in carrying out business valuation mandates, expert reports, transfer pricing studies, and financial due diligence assignments.RESPONSIBILITIESThe qualifying candidate will perform the following:Act as the engagement leader on business valuation mandates with regards to matrimonial...
-
Senior Product Designer
3 weeks ago
Quebec City, Quebec, Québec, Canada Coveo Solutions inc. Full timeJoin our Product Design team! As a Senior Product Designer, you’d be working in one of our cross-functional product teams for the Service team ensuring that the team makes the right calls by being in charge of the discovery and delivery phases of design. You will be part of a small but great design team that believes in autonomy, collaboration and...
-
Senior Product Designer
3 weeks ago
Quebec City, Quebec, Québec, Canada Coveo Solutions inc. Full timeJoin our Product Design team! As a Senior Product Designer, you’d be working in one of our cross-functional product teams for the Service team ensuring that the team makes the right calls by being in charge of the discovery and delivery phases of design. You will be part of a small but great design team that believes in autonomy, collaboration and...
-
Senior Operations Clerk
3 weeks ago
Quebec City, Quebec, Québec, Canada National Bank Full timeAs a senior clerk on the National Bank Operations team, your ability to work in synergy with a variety of partners will be a key asset. You will use your excellent customer service skills and proactivity to handle administrative needs and respond to requests from collaborators and partners. Your role: Take charge of file processing and administrative...
-
Senior Customer Service Representative
4 weeks ago
Montreal, Quebec, Québec, Canada DEX CLOTHING LIMITED Full timeCome join our growing dynamic team! What’s in it for you? Dex values the importance of work-life balance. You’ll be impressed with our beautiful Headquarters & fabulous working environment.We are currently searching for a Customer Service Representative. Customer Service RepresentativeDex Clothing, a leading fashion company, is seeking a Customer...
-
Deputy General Manager
3 weeks ago
Quebec City, Quebec, Québec, Canada COGIR Immobilier Full timeLe Quartier des Rivières, a private residential complex for seniors located in Vanier, is looking for a person to fill the position of general manager. full-time assistant. It is thanks to our good teamwork and our rigor that we can offer a healthy and safe living environment to all our residents and employees. Together, we ensure that this place continues...
-
Deputy General Manager
3 weeks ago
Quebec City, Quebec, Québec, Canada COGIR Immobilier Full timeCogir Immobilier is looking for a person to fill a full-time Deputy General Manager position for a private residence for seniors in the Quebec region. It is thanks to our good teamwork and our rigor that we can offer a healthy and safe living environment to all our residents and employees. Together, we ensure that this place continues to shine and make its...