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Interim Assistant Store Director

3 months ago

Old Toronto Ontario, CA LVMH Group Part time

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

Job ID: 252704
Store Name/Number: ON-Yorkdale (0502)
Address: 3401 Dufferin Street, Space # CRU 233, Toronto, ON M6A 3A1, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular

You’ll love working here…

An Interim Assistant Store Director is responsible for managing all aspects of the client experience in a specific Sephora store location. This role regularly supports in areas such as client service, sales floor standards, team leadership and all service related areas such as the Beauty, Skin and Fragrance Studio as well as all beauty classes within their store. The ASD, Client Experience & Services is accountable for the development of all Beauty Advisors and Senior Artistry and Skincare roles.

  • Training & Development: Execute Beauty Advisors training for all new hires as well as for existing team members. Facilitate orientation and our selling model training sessions whenever possible.
  • Sales Experience: Ensure all team members understand and properly execute Sephora’s selling model, Celebrate Beauty and its guiding principles.
  • Passionate about Clients: Ensure the timely response to all client feedback for the store. Action all client-related issues/feedback from Sephora’s client feedback tool (Medallia), the client service hotline or through direct feedback from clients. Regularly act as the Manager on Duty within the store. Engage with team members and clients on-stage whenever possible.
  • Entrepreneurial Spirit: Understand store goals, opportunities and trends and ensure all team members are aligned with each.
  • Employee Engagement: Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

We’d love to hear from you if…

  • You have two to four years’ experience in a similar role at a similar volume store or equivalent internal experience.
  • You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
  • You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
  • You have proven ability to be a leader on the sales floor to develop, coach, train our team members while leading them to success through company initiatives.

While at Sephora, you’ll enjoy…

  • The people: You will be surrounded by the best talent in the industry – people you can be proud to work with.
  • The perks: Think you’ve tried it all? Just wait until you work at Sephora Enjoy the discounts, gratis & exclusive brand events.
  • The education: We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

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