Client Partner, Capital Developments' Strategic Change

Join our team at Royal Columbian Hospital (RCH) in New Westminster as we build for the future of health care

Are you passionate about making a difference? Are you innovative, energized by ever-new challenges, and the opportunity to do things differently? Bring your expertise in strategic leadership and transformational change to this role as Client Partner, Capital Developments' Strategic Change.

The Royal Columbian Hospital redevelopment project is well underway with phase two slated to open in 2025, and phase three in 2026.

Highlights for the three-phase redevelopment project include:

• A new and larger Emergency Department will have more treatment spaces and a satellite medical imaging unit
• More operating rooms and interventional radiology and cardiac suites on a surgical and interventional ‘superfloor’
• More beds for intensive care, cardiac intensive care, obstetrical, and medical/ surgical patients
• Larger maternity unit joined to the Neonatal Intensive Care Unit
• Advanced technologies and equipment
• 350+ underground parkade, new main entrance, and rooftop heliport

RCH is a Level One Trauma Centre that provides a number of highly specialized acute care services such as tertiary trauma, cardiac surgery, neurosurgery, interventional cardiology and thoracic surgery that often require the care of multiple medical specialists, multidisciplinary care teams and the use of specialized equipment and technology.

In addition, RCH provides referral services in a variety of medical and surgical specialties such as mental health and substance use, internal medicine, cardiology, gastroenterology, nephrology, orthopedics, otolaryngology, gynecology, urology, ophthalmology, plastic surgeries.

Position Highlights

As a Client Partner, Capital Developments Strategic Change, you will advise on change strategies, approaches, and provide project and change services specific to the Royal Columbian Redevelopment Project. You will be an integral member of the Project Support and Results Office (PSRO), a component of the RCH Redevelopment PMO where you will be partnering with the Clinical Project Work stream and RCH site Operations to meet project deliverables and activities, including Early Implementation Initiatives, Operational Readiness, Transition and Handover. You will bring a systems view and apply tried methods and approaches to high priority large scale change initiatives. Your experience in strategic change and project management, and understanding of the healthcare system will be key to success.

Build your career experience as you:

• Provide expert-level project and change services to clients on system-transforming capital development initiatives from idea generation to planning, implementation, and evaluation.
• Develop and implement the assigned change initiative within the strategic contexts of the capital development and Fraser Health, and provide coordination throughout all phases. Provide progress monitoring and reporting to clients and stakeholders; develop and manage project tracking material and online resources for the initiative; identify, manage, mitigate risks, and facilitate issue resolution.
• Assess the impact of the transformation (change) initiative from a systems perspective and manage the impacts and interdependencies with other initiatives happening in the capital development and Fraser Health.
• Partner with sponsor clients in developing and delivering capital development presentations, briefings, reports, and status updates.
• Participate in capital developments’ strategic change knowledge networks and organizational capacity building.

Are you motivated to join our team? We will be looking for you to have the following:

• Master’s degree in Health, Business or related discipline supplemented by PMP, PROSCI and/or CCMP certification/designation; and
• Five (5) years' recent experience delivering results using project and change management methods in a large, complex, multi-stakeholder environment.
• Valid BC driver's license and access to a personal vehicle for business related purposes.

An equivalent combination of education, training and experience may be considered.

This Regular Full Time opportunity will be based at Royal Columbian Hospital in New Westminster, BC.

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Client Partner, Capital Developments' Strategic Change provides advice on change strategies and approaches, and project and change services. The Client Partner is assigned to large, complex capital development initiatives and works in partnership with sponsors to execute on the strategic plans of the organization. The initiatives have multiple stakeholders at various levels, internal and external, and the Client Partner plays a critical role in designing, coordinating and implementing engagement strategies.

1. Provides expert-level project and change services to clients on system-transforming capital development initiatives from idea generation to planning, implementation, and evaluation.
2. Develops and implements the assigned change initiative within the strategic contexts of the capital development and Fraser Health, and provides coordination throughout all phases. Ensures that an optimal plan/structure is in place to achieve the desired outcomes and benefits.
3. Provides strategic change thought leadership to sponsors and other key stakeholders.
4. Negotiates and facilitates resolution to impediments to project/change progress and success on behalf of the client.
5. Identifies and manages key client strategies and works closely with Communications to develop communication strategies.
6. Provides progress monitoring and reporting to clients and stakeholders; develops and manages project tracking material and online resources for the initiative; identifies, manages, mitigates risks, and facilitates issues resolution.
7. Applies change management principles to develop engagement strategies and action plans to maximize success working collaboratively with other support departments as appropriate.
8. Assesses the impact of the transformation (change) initiative from a systems perspective and manages the impacts and interdependencies with other initiatives happening in the capital development and Fraser Health.
9. Develops appropriate project and change documentation (e.g., statements of work, proposals, charters, work plans, risk management plans, change management plans, etc.).
10. Partners with sponsor clients in developing and delivering capital development presentations, briefings, reports, and status updates.
11. Works collaboratively with Health and Business Analytics and other departments on developing effective measurement systems to track progress towards achievement of results/outcomes.
12. Partners with other departments in the development, integration, maintenance and promotion of the organization's repeatable and sustainable initiative/project/change management processes.
13. Participates in the selection and orientation of new Client Partners, Capital Developments' Strategic Change by reviewing applicants and participating in interviews.
14. Manages project budgets as delegated by the project sponsors by monitoring expenditures and reporting on variances.
15. Participates in capital developments' strategic change knowledge networks and organizational capacity building.
16. Participates in evaluation and refinement of tools and methods utilized by the Capital Developments' Strategic Change; champions the various methods; provides project and change management coaching, mentoring, instruction and materials.

Master's degree in Health, Business or related discipline supplemented by PMP, PROSCI and/or CCMP certification/designation. Five (5) years' recent experience delivering results using project and change management methods in a large, complex, multi-stakeholder environment; or an equivalent combination of education, training and experience.

Valid BC driver's license and access to a personal vehicle for business related purposes.

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Knowledge of business, change and project management principles.
• Knowledge of other health care disciplines and their role in health care.
• Ability to operate a PC and effectively utilize a variety of software applications to support the initiative management activities.

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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