Application Support Assistant

4 days ago

Toronto Ontario CA, Ontario Humber River Regional Hospital Full time
Position Profile

Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America’s first fully digital hospital and we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care

Right now we’re looking for a Temporary Full-time (6 months) Applications Support Assistant to join the Information Communication and Technology Department. This role will play an integral part in developing, implementing and evaluating new technology infrastructure, systems, applications and tools that reduce capital and operational costs and increase patient satisfaction. The Applications Support Assistant will provide support and assist the IS Analysts with incident management and user training for desktop computer hardware and applications and participate in software maintenance and upgrades.

Location: Wilson site

Hours of work: Days

Employee Group: Non Union

Job Responsibilities:

  • Provide support to IS Analysts with daily Help Desk tasks and support staff to address issues with operation, function or access to computer hardware and software for all clinical and operational technology systems and services. (e.g. incident management, set up users)
  • Resolve issues with user access to systems and applications; assist with training clients to use applications after system or application upgrades
  • Escalate unresolved issues to the IS Analysts for resolution
  • Rollout standard software autonomously using corporate media library
  • Determine when to escalate issue to IS Analyst and/or Tier 3
  • Provide support for development of project plans for Application Manager/CTO approval (e.g. collect and describe business needs; provide testing, quality review and post implementation management)
  • Contribute to the development of departmental strategies, goals and priorities in consultation with Manager Applications and other team members
  • Desktop support operational standards and best practices
  • IT infrastructure Library (ITIL) Guidelines
  • Accessibility for Ontarians with Disabilities Act, Occupational health & Safety Act, Workplace Hazardous Material Information System

Requirements:

  • Undergraduate Degree in Health Informatics or equivalent experience, required
  • At least 1 year of IS Support experience, required, in a healthcare setting, preferred
  • Proficiency with MS Office (Outlook, Word, Excel, PowerPoint, etc.)
  • Able to travel between sites during business hours as required.
  • Excellent attendance and discipline free record required.

Interested applicants are required to an Application. We thank all candidates that apply but only qualified candidates will be contacted for an interview

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows as a Huron Consulting hospital. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority. We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.

Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.

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