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Senior Manager/Director – Enterprise Account Management

1 month ago

Vaughan, Canada TechBlocks Full time

Role Description:

Are you looking for a role that will allow you to build upon your account management and sales skills while driving growth? Join TechBlocks and build your skills at one of the world's fastest growing and most innovative digital engineering services. Our Enterprise Client Services team focuses on establishing and growing relationships with the world's largest and most innovative companies - including the Fortune 500. Enterprise clients demand purpose-built applications, platforms and solutions to compete in the intense war for engineering teams for web, mobile, cloud and web 3.0. TechBlocks is a technology firm that provides complete COEs, SCRUM teams, and competencies and is an alternative to outdated and inflexible immature staffing providers and overpriced, inflexible and slow moving Big Consulting.

In the Enterprise Account Management role, you will work both independently and collaboratively to achieve revenue targets while driving high client satisfaction and expansion within those accounts. Our Enterprise Account Managers & Client Partners work closely with clients to design and implement fit-to-purpose solutions for application development, QA, UX/UI and product management services in web, mobile and MS Azure and AWS engineering services with the scope of engagements comprising individual experts, teams of experts, or fully managed teams. If you have experience in professional services, have a passion for client service, and get excited about the prospect of helping our clients and TechBlocks succeed, we'd love to talk to you

We prefer our candidate to be in the Vaughan, ON area with ability to be in office 3 – 4 days a week based on current policy.

Required Qualifications:

  • Bachelor's degree in a related field (MBA preferred) or foreign equivalent required from an accredited institution.
  • Proven experience of at least 10+ years in client management, consulting, with strong sales, business development and account management experience.
  • Strong knowledge of technology trends, including cloud computing, cybersecurity, AI, and enterprise digital transformation contracts with AOV of $1M+
  • Track record of interacting and building relationships with CXO level client contacts
  • Hands-on experience with proposal creation and leading proposal presentations including executive stakeholder management.
  • Strong leadership, interpersonal, communication and presentation skills
  • Global Delivery Model experience.
  • Results-driven mindset with a focus on exceeding client expectations.
  • Willingness to travel as needed.

Preferred Qualifications:

  • Preference will be given to individuals with previous work experience for IT services firm with Global Delivery center presence
  • Experience managing large multi-location consulting engagement teams

Responsibilities:

Client Relationship Management:

  • Build and maintain strong, long-term relationships with clients, becoming a trusted advisor and partner.
  • Understand clients' business goals, challenges, and objectives to provide tailored technology solutions.
  • Regularly engage with clients to ensure their needs are met and identify opportunities for additional services.

Strategic Consultation:

  • Collaborate with clients to define their technology strategy and roadmap.
  • Provide strategic guidance on technology trends, best practices, and industry benchmarks.
  • Work with clients to identify opportunities for innovation and digital transformation.

Project Management:

  • Lead cross-functional teams to deliver technology projects on time and within budget.
  • Ensure project objectives align with clients' strategic goals.
  • Act as a liaison between the client and our internal teams, facilitating communication and resolving any issues.

Revenue Growth:

  • Identify upsell and cross-sell opportunities within existing client accounts.
  • Work closely with the sales team to develop account expansion strategies.
  • Achieve revenue targets and contribute to the overall growth of the firm.

Market Insights:

  • Stay up-to-date with industry trends, emerging technologies, and competitive landscape.
  • Share market insights and thought leadership with clients to help them make informed decisions.