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Cloud Support Engineer

3 months ago

Milton Ontario KT, Halton, Canada Pronto Software Full time

Want to grow your Career working in a virtualised environment built around VMWare, Linux and Windows?

  • How about in a well-established and mature Software Development and vendor Company with more than 1500 clients?
  • Support and collaboration with your team-mates? We’re a friendly bunch.
  • Exposure to cross-functional Cloud teams (Infra, Network, Security) – develop your career and experience.
  • Hybrid Work Arrangement: find some flexibility in your working week in consultation with your team (the best of both worlds)

Where you’d be working:

This role is in Milton QLD, working alongside Pronto Cloud (in North Ryde NSW), part of Pronto Software. Pronto Cloud is responsible for delivering IaaS, PaaS & SaaS to support enterprise solutions including the Pronto Xi ERP to our customers. We operate in a virtualised environment built around VMWare, Linux and Windows. Our employees stick around because they enjoy their colleagues, culture and supportive team.

What you’d be doing:

You will work as a Level 1 Cloud Support Engineer within our support team. Your team’s focus is on providing technical support in relation to Pronto Xi ERP, Cognos business intelligence and various mobile application solutions.

Cloud Support Engineer role details (your day would look like this):

  • Resolution and response of customer requests
  • Triage and escalation of more complex issues as required
  • General operational activities, e.g. backup verifications, Customer DR testing
  • Documentation
  • Linux Shell Scripting and System Administration.
  • MS Windows Server, SQL, AD & VMWare system Administration.
  • You will gain exposure to:
  • Oracle, IBM Informix and Microsoft SQL Server databases
  • Network and communications, NSX technologies
About you

We’re looking for a new Pronto Cloud employee who has:

  • A relevant information technology qualification (ideal, but not essential)
  • Good level of knowledge with virtualisation
  • Intermediate Microsoft product knowledge such as Windows Server, SQL, Active Directory
  • Strong knowledge of email systems and management
  • Basic/Intermediate knowledge of Linux-like operating system.
  • Understanding WAN/LAN and remote communications issues, VMWare NSX, VPN’s
  • Good understanding of IT security and controls.

To enjoy being a Pronto Cloud Employees you’d need:

  • To possess a strong work ethic
  • Ability to demonstrate your relevant business and functional experience.
  • Ability to influence internal and external stakeholders.
  • Able to demonstrate strong commercial understanding.
  • Excellent attention to detail.
  • To be passionate about customer service and delivery excellence.

What you will get from Pronto Software:

  • Supportive and collaborative team environment
  • A hybrid working environment (split your week, flexible location arrangements)
  • A cross-functional team (Infra, Network, Security) to expand your knowledge and career potential.
  • The ability to develop your career and experience.
  • Salary commensurate with experience, with annual reviews.

Note: our employees need to undergo a Police Check.

Sounds good? Apply now through Seek, please include a brief letter of application and your CV.

Apply Now

Please email your resume with cover letter to

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