Junior Application Support Analyst to maintain and enhance critical support processes, servers and software.
1 month ago
One of our Calgary SaaS clients specializing energy / industrial operations solutions is looking for a Junior Application Support Analyst to maintain and enhance critical support processes, servers and software.
Six month contract to start, opportunity for contract to hire. Must be able to work onsite 4 days/week.
Must Haves:
- Less than 1 year of experience as a Application Support Analyst
- Experience with troubleshooting technical systems and a strong ability to diagnose and resolve issues effectively.
- Proven track record of delivering high-quality support and excellent communication skills for interacting with diverse stakeholders.
- Strong attention to detail and ability to clean up and validate JSON data, with or without prior experience.
- Flexibility to investigate performance issues in legacy systems and take on scripting tasks to automate workflows
Nice to Haves:
- Basic coding knowledge to assist in investigating legacy build performance issues.
- Familiarity with scripting tools (e.g., VBA, Power Automate) for automating Excel workflows.
- Exposure to SCADA systems, oilfield automation, or related technologies.
- Familiarity with SQL and basic database troubleshooting.
Responsibilities:
- Clean up and validate JSON files to support system accuracy and efficiency.
- Investigate and troubleshoot legacy build performance issues, identifying root causes and proposing solutions.
- Script and implement automations to optimize existing Excel-based workflows.
- Provide customized SCADA integration support, working closely with field staff, control room operators, and IT teams.
- Conduct maintenance, testing, and enhancements of SCADA support systems, ensuring seamless operations.
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