Customer Experience Associate

4 weeks ago

Prince George Regional District of FraserFort George, CA TD Bank Part time
Customer Experience AssociateApply

Remote type: On Site

Locations: Prince George, British Columbia

Time type: Part time

Posted on: Posted 30+ Days Ago

Work Location: Prince George, British Columbia, Canada

Hours: 15

Line of Business: Personal & Commercial Banking

Job Description:

KEY ACCOUNTABILITIES

CUSTOMER

  • Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice
  • Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
  • Assist with responding and resolving customer concerns, escalating when necessary
  • Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers

SHAREHOLDER

  • Support the achievement of business objectives by supporting advice goals
  • Promote products, advice, services and banking capabilities
  • Understand and apply operating policies and procedures
  • Contribute to business objectives for Operational Excellence
  • Support the timely and accurate completion of business processes and procedures
  • Escalate non-standard or high-risk transactions / activities as necessary
  • Support and participate in process improvement opportunities
  • Ensure necessary due diligence to support the accuracy of all customer transactions / activities
  • Be knowledgeable of and comply with Bank Code of Conduct

EMPLOYEE / TEAM

  • Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
  • Support the team by continuously developing knowledge in own area
  • Participate in personal performance management and development activities, including cross training within own team
  • Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities
  • Contribute to a fair, positive and equitable environment that supports a diverse workforce
  • Act as a brand champion for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

  • Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact
  • Requires a broad knowledge regarding basic product suite of business supported
  • Evaluates and recommends customer solutions from established options
  • Understands how the assigned duties relate to others in the customer or advice team and how the team integrates with others
  • Identifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretion
  • Impacts team results through the quality of the services or information provided to customers
  • Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area
  • Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood
  • Requires working knowledge and skills developed through formal training or work experience
  • Generally reports to a Manager Customer Experience or Branch Manager

EXPERIENCE & EDUCATION

  • High School diploma and/or
  • 1+ years of relevant experience
  • Post-Secondary or Undergraduate degree (in related field) preferred

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Our Values
At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion
At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific

#J-18808-Ljbffr

  • Customer Experience Associate

    4 weeks ago

    Prince George, Regional District of Fraser-Fort George, CA CareerBeacon Full time

    Work Location:Prince George, British Columbia, CanadaHours: 15Line Of Business: Personal & Commercial BankingPay Details: We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details...

  • Customer Experience Associate

    4 weeks ago

    Nanaimo, Regional District of Nanaimo, CA TD Bank Part time

    Customer Experience Associate page is loaded Customer Experience Associate Apply remote type On Site locations Nanaimo, British Columbia time type Part time posted on Posted 28 Days Ago job requisition id R_1353116 Work Location:Nanaimo, British Columbia, CanadaHours:22.5Line of Business:Personal & Commercial Banking Pay Details: We’re committed to...

  • Customer Experience Associate

    4 weeks ago

    Abbotsford, Fraser Valley Regional District, CA TD Bank Full time

    Customer Experience AssociateWork Location: Abbotsford, British Columbia, CanadaHours: 15Line of Business: Personal & Commercial BankingPay Details: We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related...

  • Customer Service Agents

    1 month ago

    Kelowna, Regional District of Central Okanagan, CA Customer Labs Full time

    Most people who flourish as Customer Service Agents (CSAs) are described well by these words: friendly, warm, thorough, helpful, caring, and fun-loving.As a CSA, you’ll find your days are generally spent enhancing the travel experience of Air Canada Express customers on and off the aircraft, with care and class, while orchestrating the safe operation of...

  • Customer Service

    4 weeks ago

    Prince George, Regional District of Fraser-Fort George, CA VSP Technologies Full time

    The Customer Support/Account Support Specialist is assigned to the Inside Sales Department and is responsible for providing effective customer service and account support for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members.Essential...

  • Team Lead

    1 month ago

    Prince George, Regional District of Fraser-Fort George, CA Pine Centre Full time

    PRIMARY PURPOSE: The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer...

  • Team Lead

    4 weeks ago

    Prince George, Regional District of Fraser-Fort George, CA Accoravillage Full time

    Pine Centre Mall - Store 275, 3055 Massey Drive, Unit #17-212, Prince George, British Columbia, Canada Req #224Tuesday, April 30, 2024WHAT WE’RE LOOKING FOR?The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store...

  • Customer Experience Associate

    4 weeks ago

    Burnaby, Metro Vancouver Regional District, CA TD Bank Part time

    Customer Experience Associate page is loaded Customer Experience Associate Apply remote type On Site locations Burnaby, British Columbia time type Part time posted on Posted 30+ Days Ago job requisition id R_1342041 Work Location:Burnaby, British Columbia, CanadaHours:15Line of Business:Personal & Commercial Banking Pay Details: We’re committed to...

  • Customer Experience Associate

    4 weeks ago

    Burnaby, Metro Vancouver Regional District, CA TD Bank Part time

    Customer Experience Associate page is loaded Customer Experience Associate Apply remote type On Site locations Burnaby, British Columbia time type Part time posted on Posted 2 Days Ago job requisition id R_1343960 Work Location:Burnaby, British Columbia, CanadaHours:15Line of Business:Personal & Commercial Banking Pay Details: We’re committed to...

  • Customer Experience Associate

    4 weeks ago

    Vancouver, Metro Vancouver Regional District, CA TD Bank Part time

    Customer Experience Associate page is loaded Customer Experience Associate Apply remote type On Site locations Vancouver, British Columbia time type Part time posted on Posted 3 Days Ago job requisition id R_1345808 Work Location:Vancouver, British Columbia, CanadaHours:15Line of Business:Personal & Commercial Banking Pay Details: We’re committed to...

  • General Manager

    4 weeks ago

    Prince George, Regional District of Fraser-Fort George, CA Applied Industrial Technologies - Canada Full time

    Our Purpose is to help our Customers, our Associates, our Suppliers, our Communities and our Shareholders in Achieving Superior Performance! This is what Applied Canada stands for. Applied is a leading value-added distributor of bearings, power transmission products, engineered fluid power components and systems, specialty flow control solutions, and other...

  • Customer Experience Associate

    4 weeks ago

    Nanaimo, Regional District of Nanaimo, CA TD Full time

    Work Location:Nanaimo, British Columbia, CanadaHours: 22.5Line Of Business: Personal & Commercial BankingPay Details: We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for...

  • Customer Experience Associate

    4 weeks ago

    Victoria, Capital Regional District, CA TD Bank Part time

    Customer Experience Associate page is loaded Customer Experience Associate Apply remote type On Site locations Victoria, British Columbia time type Part time posted on Posted 2 Days Ago job requisition id R_1344160 Work Location:Victoria, British Columbia, CanadaHours:15Line of Business:Personal & Commercial Banking Pay Details: We’re committed to...

  • Team Lead

    3 weeks ago

    Prince George, Regional District of Fraser-Fort George, CA Roots Full time

    Roots Prince George, British Columbia, Canada 3 months ago Be among the first 25 applicants WHAT WE’RE LOOKING FOR?The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and...

  • Sr. Banking Customer Service

    4 weeks ago

    Prince George, Regional District of Fraser-Fort George, CA Canadian Western Bank Full time

    At CWB, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by:Putting people first and building relationships with intentionSeeking out and embracing new ideasBelieving that how we do things is as important as what we doRole SpecificationsLocation: British Columbia BC - Prince GeorgePut a...

  • Customer Experience Associate

    4 weeks ago

    Surrey, Metro Vancouver Regional District, CA TD Bank Part time

    Customer Experience Associate page is loaded Customer Experience Associate Apply remote type On Site locations Surrey, British Columbia time type Part time posted on Posted 30+ Days Ago job requisition id R_1344091 Work Location:Surrey, British Columbia, CanadaHours:15Line of Business:Personal & Commercial Banking Pay Details: We’re committed to...

  • Staff Pharmacist

    1 month ago

    Prince George, Regional District of Fraser-Fort George, CA Walmart Canada Corp Full time

    Position SummaryThe Staff Pharmacist assists the Pharmacy Manager in all aspects of the Pharmacy Operations. Provides patient care specific to each patient based on feedback received during patient consultation or file review.What you'll doEnsure excellent patient experience, locate merchandise on the sales floor.Establish and develop a strong working...

  • Customer Service, Call Centre, and Cargo Agent

    1 month ago

    Prince George, Regional District of Fraser-Fort George, CA Accoravillage Part time

    Customer Service, Call Centre, and Cargo Agent (Prince George)Prince George Airport, 4141 Airport Road, Prince George, British Columbia, Canada Req #239Thursday, July 25, 2024Pacific Coastal Airlines is seeking a permanent part-time on-call (up to 20 hours per week) Customer Service, Call Centre, and Cargo Agent based in Prince George. We are seeking a...

  • Field Service Technician

    1 month ago

    Prince George, Regional District of Fraser-Fort George, CA Wiseworth Canada Industries Inc. Full time

    We are currently seeking a Field Service Technician to join our award winning customer service team and serve customers in the Prince George/Cariboo BC region. This is a remote-based position supported by our main branch location in Surrey, BC.Field Service Technicians serve our customers by installing, troubleshooting, maintaining, and repairing all makes...

  • Customer Service, Call Centre, and Cargo Agent

    1 month ago

    Prince George, Regional District of Fraser-Fort George, CA Course Part time

    Job title: Customer Service, Call Centre, and Cargo Agent (Prince George)Company: Pacific Coastal AirlinesJob description: Pacific Coastal Airlines is seeking a permanent part-time on-call (up to 20 hours per week) Customer Service, Call Centre, and Cargo Agent based in Prince George. We are looking for a candidate who enjoys a family-oriented, dynamic, and...