General Manager

4 weeks ago

Niagara Falls Ontario CG, Ontario, Canada Marriott International, Inc Full time
Job Number 24125153
Job Category Property Leadership
Location Fairfield Niagara Falls Canada, 5257 Ferry Street, Niagara Falls, ONT, Canada VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Sunray Group of Hotels. The franchisee is a separate company and a separate employer from Marriott International, Inc. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

General Manager - Fairfield by Marriott

Job Description
Location: 5257 Ferry Street, Niagara Falls, Ontario
Schedule: Full-Time
Position Type: Management

JOB SUMMARY
Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation, and delivering a return on investment to both Marriott International and property ownership. Verifies implementation of the Marriott brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increased profit, and market share. Holds property leadership team accountable for strategy execution and guides their individual professional development. Builds owner loyalty through proactive communication, setting and managing expectations, and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents Marriott Hotels & Resorts and JW brand values in all leadership actions.

CANDIDATE PROFILE
Education and Experience
  • 2-4 year bachelor’s degree in business administration, Hotel Management, or related major; 6 years’ experience in management operations, sales and marketing, finance and accounting, or related professional area.
Preferred:
  • General Manager experience in limited or full-service property.
  • Ability and willingness to work flexible hours including weekends, holidays, and late nights.
  • Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

JOB SPECIFIC TASKS
Business Strategy Development
Stays current with industry trends and monitors strengths and weaknesses of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with Marriott brand business strategies.

Business Strategy Execution
Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with brand business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability.

Sales and Marketing
Works closely with Sales and Marketing team to develop revenue-generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; ensures sales and marketing strategy is aligned with brand strategy and effectively executed against established goals.

Talent Management and Organizational Capability
Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees.

Brand Champion
Serves as a passionate brand advocate and ensures that the intent of the brand is pulled through in the guest experience; communicates a clear and consistent message regarding property and Fairfield brand goals to employees, property leadership team, and owners.

Business Information Analysis
Reviews business-related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions and ensure property operates within budgetary guidelines.

Employee and Labor Relations
Ensures all employees are treated fairly and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines.

Revenue Management
Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives, and customer satisfaction.

Owner Relations
Builds strong rapport with property owners through proactive and ongoing communication; keeps owners informed of brand initiatives and guest experiences.

Customer and Public Relations Management
Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery.

Company/Brand Policy, Procedures, and Standards Compliance
Verifies property compliance with legal, safety, operations, labor, and Marriott brand product and service standards.

Sunray Hotel Group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

This company is an equal opportunity employer.

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