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Senior Integrations Specialist

3 months ago

Old Toronto Ontario, CA PartnerStack Full time

About you and the role

You are resourceful, independent, and good-natured with strong communication skills and an above-average technical ability level. Ideally, you will have customer-facing experience with the technical chops to navigate each customer’s intricacies, simplify their pain points, and come up with creative solutions to help them achieve their goals.

What you’ll do

  • Become an expert on the PartnerStack platform and continuously learn about features released and make suggestions to improve our product.
  • Be the primary point of contact for Integrations during the onboarding process.
  • Create a solid technical foundation for our customers to achieve success with our platform.
  • Lead Integration calls and set expectations required for all parties involved in the integration process.
  • Execute the integration process based on the scope of work presented by an Onboarding Consultant.
  • Train customers on various aspects of the Partnerstack platform.
  • Conduct extensive discovery of a customer’s internal systems.
  • Work cross-functionally with other teams across the PartnerStack business to help customers launch their program in the most effective way

You're a great candidate if…

  • You have experience in customer experience, project coordination, implementations or related roles.
  • You have strong communication skills.
  • Good understanding of internet technologies (APIs, HTTP, REST, etc.)
  • You thrive in a fast-paced environment, able to self-start and learn on the job.
  • You have real attention to detail and problem-solving abilities.
  • Familiarity with Salesforce or other CRMs.
  • Basic understanding of Javascript
  • Familiarity with querying information from an SQL database
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