Manager, People and Culture

ABOUT MAPLE

Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers.

We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I"). With a growing network of 2,000+ healthcare providers and nearly 4 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies.

We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including: LinkedIn's Top 10 Startups, Deloitte Canada’s Technology Fast 50, Globe & Mail's Top Growing Companies in Canada, North America’s Inspiring Workplaces, and Glory Professional’s The Power 50: Canada’s Most Impactful Companies.

THE POSITION

In support of our growing team, we’re hiring a Manager of People and Culture to join our small but mighty People and Culture (“P&C”) team. In this role, you will play a pivotal part in aligning Maple’s HR strategies with business objectives, ensuring that our HR initiatives not only support but also drive business success.

As a strategic HR partner, you will work closely with business unit leaders to embed HR practices into our overall business strategy. This position is a unique blend of HR business partnering and operational leadership, where you will serve as the primary HR contact for designated business units, which will include advising on employee relations, workforce planning, and change management while also overseeing critical operational HR functions such as benefits administration, payroll, and office management. Your goal will be to ensure these processes are efficient and compliant and contribute to an exceptional employee experience.

As a leader who inspires, you will manage and mentor a small team, fostering their professional growth and ensuring their efforts are aligned with both HR and business strategies. Additionally, you will lead strategic HR projects that support Maple’s growth and reinforce our company culture, including diversity and inclusion initiatives, employee engagement surveys, and culture-building activities.

Critical to your success in this role will be your ability to develop and execute HR strategies that align with business goals while driving operational excellence and delivering results. You will mentor and inspire a high-performing HR team that meets Maple’s evolving needs. By leveraging data-driven insights, you will guide decision-making and present strategic recommendations to leadership, shaping HR policies and procedures that adhere to best practices and legal standards. Your business acumen and stakeholder management skills will ensure that HR initiatives support the overall success of the organization.

12 – 18 MONTH DELIVERABLES

Within the first 90 days, you will have conducted a comprehensive assessment of our current HR processes, policies and tools, identifying gaps and areas for improvement and efficiency gains. Additionally, you will engage with business unit leaders to gain insights into their HR needs and employee relations dynamics.

Over the next 12 to 18 months, you will lead the implementation of strategic HR initiatives, achieving measurable improvements in key HR metrics. This includes reviewing and updating HR policies, driving improvements in employee engagement, optimizing HR systems for better data accuracy, and building a high-performing HR team. Your success will be measured by improvements in employee satisfaction, retention, diversity, and inclusion, along with your ability to influence business strategy.

CANDIDATE PROFILE

• 5+ years of HR and/or People Operations experience, with a demonstrated ability to manage HR functions effectively.
• 3+ years of experience leading a high-performing team, with proven leadership skills that engage and retain top talent.
• Bachelor’s degree in HR, Business Administration, or a related field; advanced HR certification (e.g., CHRP) is preferred.
• Experience in a start-up and/or SaaS environment is an asset, offering familiarity with the unique challenges and opportunities in these sectors.
• Exceptional organizational, execution, change management, presentation, and communication skills, with a strong ability to manage timelines and meet deadlines.
• Highly detail-oriented, with a deep sense of accountability in managing HR processes and ensuring compliance with legal requirements.
• Passion for a human-centered approach in HR practices, with strong relationship-building skills at all levels of the organization.
• Deep understanding of HR practices, including employee relations, employee engagement, and HR operations.
• Ability to navigate complex employee relations issues and provide sound guidance in accordance with the Employment Standards Act (ESA).
• Strong proficiency in HRIS systems and data analysis, with the ability to leverage data for informed decision-making.

KEY COMPETENCIES

• Strategic Thinker
• Operational Excellence
• Stakeholder Management
• Business Acumen
• Data-Driven Decision-Making
• A Leader Who Inspires

CULTURE AND ORGANIZATIONAL FIT

The Maple team is:

• Passionate: We believe deeply in our company’s purpose and what we’re trying to accomplish as a team. We want all colleagues to feel passionate about improving access to high-quality healthcare through the power of technology, and to make a positive impact with the work we do, where we work, and in the community.
• Supportive: We’re a diverse community that recognizes and embraces the individual differences of our people. We have fun coming to work and bringing the best out of each other. We value and encourage different and diverse perspectives from all parts of the organization.
• United: We leave our egos at the door and act with humility. We work collaboratively to overcome obstacles that arise, and we’re united in our purpose and bringing our ambitious goals to life.
• Creative: We challenge the status quo of what we think is possible with how we approach our work and projects, celebrating bold thinking. We’re focused on our priorities yet remain agile in how we deliver on our goals.

WORKING AT MAPLE

We want you to love working at Maple. We want you to feel challenged and supported, cared for, and driven. Just as we’re driven to grow, to improve, to iterate our products and services, we want you to take the same mindset as you work towards achieving your personal best. We can all learn, we can all develop, and we can all power the future of healthcare. But we can only do it together. At Maple, we are a team first and foremost. Your success is our success.

In order to support your health and well-being, we offer a comprehensive set of benefits and perks, including:

• Health and dental benefits, insurance: Through our Group Benefits, you’ll get access to dental benefits, extended healthcare benefits for drugs, vision, paramedical coverage (e.g. massage therapists, dieticians, mental health professionals), counselling, health service navigation, life insurance, critical illness and disability insurance, and more.
• Dedicated Health Spending Account (“HSA”): An additional budget available for you to spend on health-related expenses (e.g. eyeglasses, therapy).
• Dedicated Wellness Budget: Spend your budget on activities that support your physical and mental wellness.
• Maple Coverage: You’ll get unlimited access to Maple for primary care, and a package of therapy consultations.
• Paid Health Days: In addition to paid vacation, you’ll receive 10 Paid Health Days for you to use when you’re suddenly feeling sick and unable to work, whether it’s a physical or mental health condition, to attend healthcare appointments and procedures, or if you need to support a loved one with their healthcare needs.
• Pregnancy and Parental Leave: We support parents who are welcoming a child into their life in a variety of ways, including a Supplemental Unemployment Benefit based on eligibility.
• Professional Development Budget: We encourage all team members to seek opportunities for growth and learning to support professional development. That’s why your Branch Out Budget (“BOB”) is designed to reimburse you for expenses related to any meaningful professional development opportunities.

OTHER

• Job type: Full-time
• Hiring manager: Director, People and Culture
• Location: Hybrid, 225 Richmond St W #201, Toronto, ON M5V 1W2
• Start date: October/November 2024
• Vacation: 4 weeks

Please note that any offer of employment may be subject to verification of employment and education background checks, including a criminal record check.