PlayWise Advisor

1 month ago


Charlottetown Prince Edward Island CA, Queens Red Shores Race Track & Casino Full time

PlayWise is Red Shores' responsible gambling brand, which is core to the company in promoting a healthy, safe, and fun guest experience.

The PlayWise Advisor plays a role in creating a culture that promotes healthy and sustainable gambling play amongst Atlantic Canadians and guests to the Red Shores Racetrack and Casino. They are a business professional with experience working with the public, coordinating and developing programs, dealing with sensitive and confidential information, having excellent organizational and communication skills, and thinking creatively.

As one of Red Shores' PlayWise Advisors, you will play an important role in educating guests and employees on gambling-related topics, working with the business to create a positive guest experience, and offering support to those who have questions about their gambling behavior.

The PlayWise Advisor is required to work shifts in both Charlottetown and Summerside, as well as some evenings and weekends.

Qualifications

• Strong organizational, time management, and communication skills (both verbal and written).
• Strong working knowledge of Microsoft Office Products.
• Experience working with the public and offering top-notch customer service.
• A background in the Human Service Field is an asset.
• A solid understanding of mental health and addiction-related matters.
• Experience handling confidential information and a solid understanding of the importance of maintaining confidentiality.
• Ability to work closely and professionally with various stakeholders, guests, and employees.
• Bilingualism is an asset.

Responsibilities

Working closely with the Manager of Human Resources and PlayWise Lead, the key responsibilities of the Advisor will be:

1. Coordinator
• The development and execution of healthy play projects, initiatives, and advancement of the PlayWise Strategy and business plan.
• Rewards and recognition of fellow Red Shores employees.
• Tracking and reporting of all employee and guest interactions.

2. Educator
• The development, execution, and evaluation of all employee and player events, including the briefing of the PlayWise team.
• Daily education and awareness opportunities with guests and employees on PlayWise, how the games work, healthy play habits, etc.
• Development of educational content for employees and guests, such as the employee bulletin board, employee newsletter, and public screen.

3. Support Services
• Short-term support for guests who have questions or concerns about their play.
• Referrals and education on local community resources.
• Take part in the Self-Exclusion and Reinstatement program/process.
• The point of contact for all reinstatement requests, including contacting the player and setting up meeting times.

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  • PlayWise Advisor

    4 weeks ago


    Charlottetown, Canada Red Shores Race Track & Casino Full time

    PlayWise is Red Shores responsible gambling brand which is core to the company in promoting a healthy, safe, and fun guest experience.The PlayWise Advisor plays a role in creating a culture that promotes healthy and sustainable gambling play amongst Atlantic Canadians and guests to the Red Shores Racetrack and Casino. They are a business professional with...

  • PlayWise Advisor

    4 weeks ago


    Charlottetown, Canada Red Shores Race Track & Casino Full time

    PlayWise is Red Shores' responsible gambling brand, which is core to the company in promoting a healthy, safe, and fun guest experience.The PlayWise Advisor plays a role in creating a culture that promotes healthy and sustainable gambling play amongst Atlantic Canadians and guests to the Red Shores Racetrack and Casino. They are a business professional with...

  • PlayWise Advisor

    4 weeks ago


    Charlottetown, Canada Red Shores Race Track & Casino Full time

    PlayWise is Red Shores' responsible gambling brand, which is core to the company in promoting a healthy, safe, and fun guest experience.The PlayWise Advisor plays a role in creating a culture that promotes healthy and sustainable gambling play amongst Atlantic Canadians and guests to the Red Shores Racetrack and Casino. They are a business professional with...