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Part-time Veterinary Assistant and Client Services

3 months ago

Eastern Ontario Ontario, Canada P3 Veterinary Partners Part time


Bridlewood Animal Hospital in Kanata Ontario is seeking a friendly, energetic, and compassionate Veterinary Assistant\Client Services Receptionist to join our innovative and dynamic team in a full-time capacity. The incumbent will work an average of 16-20 hrs per week. Must have flexibility to work Monday/Tuesday evenings and some hours during the day Wednesday-Friday. We are not open on weekends.

If you love cats and dogs, and enjoy helping people – search no further

Our ideal candidate is a team player with excellent communication skills, who is detail oriented and thrives in a fast-paced environment while connecting with our team and clients through their love of pets.

The Veterinary Assistant\Client Services Receptionist will be fully utilized and is responsible for ensuring the quality of care and service provided to the pets and the people we care for is impeccable. We work collaboratively, so it’s important that we identify someone with a cheerful and amiable disposition that shares our enthusiasm for convivial teamwork. We believe in work-life balance, laughter and fun while doing the dedicated work that we do. If you are looking for a progressive environment where each individual is heard, and recognized for their unique contributions, we would love to talk.

Client Services

  • Provides exceptional client service and builds relationships with clients through service, respect, and professionalism.
  • Contributes to smooth communication throughout a client’s visit and seeks answers to any client questions or concerns.
  • Supports healthcare recommendations and helps educate clients on care or products that would enrich the life of their pet.
  • Routinely contributes to the cleanliness and organization of the practice, to ensure all guests leave with a lasting positive impression of the hospital.

Patient Experience

  • Focuses on the well-being and comfort of the patient while following best medicine and patient experience principles.
  • Greets, handles, and retrains pets with kindness, compassion, patience and skill using Fear Free techniques. Nurtures an environment that makes them feel safe and secure.
  • Advocates for the patient. Helps provide an organized and calm procedural and patient flow throughout medical and treatment areas.

Culture Champion and Communication

  • Contributes to a positive, healthy culture.
  • Uses a collaborative approach, assumes positive intent, and fosters open, proactive, and cooperative relationships.
  • Contributes, supports, and implements new ideas and positive changes for themselves, the team, and the hospital.
  • Follows progressive patient care standards while supporting a positive work environment.
  • Supports and participates in all voluntary and mandatory accreditations/regulations and training.

Technical Applications and Role Awareness

  • Efficiently, accurately, and safely performs animal handling and husbandry duties.
  • Frequently monitors all in-hospital patients and correctly records information.
  • Provides direct assistance to Technicians and general assistance throughout the hospital with appointments, treatments, procedures, and surgeries.
  • Participates in "Team Medicine" appointments by completing vaccine certificates, completing patient history review and acclimating the patient to exam rooms with treats.
  • Reconciles and unpacks orders. Puts items away in correct locations.
  • Is careful with in-clinic food and supplies to avoid wastage. Notifies medical team when patient feeding or treatment plan isn’t being successful (e.g., if patient won’t eat don’t keep opening cans of food).
  • Assists in keeping medical and diagnostic equipment sanitized, maintained and in proper and safe working condition. Identifies and reports equipment and facility needs to PM.
  • Understands and follows best medicine, hospital initiatives, SOPs, and programs.
  • Ensures that all areas of the hospital are organized, clean and sanitized.

Receptionist Duties

  • Welcomes and supports clients and pets, adapting responses to reflect the situation.
  • Efficiently and accurately performs clerical and reception duties, client and in-patient intake and discharge duties, schedules appointments, answers questions, and maintains front office and exam room flow.
  • Acts as the liaison between clients and medical team and relays all necessary information timely and correctly. Identifies and addresses any issues.
  • Sends client communications such as welcome letters, sympathy cards, and newsletters in accordance with clinic protocols and approved timelines.
  • Correctly enters client and patient information into Avimark and confirms it’s up-to-date at every visit.
  • Tracks new clients/patients, frequency of visits, and meets predetermined goals for appointment and surgery fill rates.
  • Identifies questionable or missed fees, and ensures that owners meet all financial obligations.
  • Accurately performs daily invoicing, cash management and reconciliation.
  • Is able to diffuse client conflict in a professional, hospitable and tactful manner. Escalates/refers when appropriate to Office Manager or Practice Manager.

Qualifications

  • Experience in the Veterinary industry preferred.
  • Experience with Avimark is an asset.
  • Strong communication and interpersonal skills required.
  • Strong multi-tasking and organizational skills.
  • Ability to plan and prioritize.
  • A kind, calm, compassionate, and responsible disposition.
  • Problem solving skills with the ability to adapt, be creative, and offer quick and effective solutions.
  • Ability to work in teams and thrive in a fast-paced environment.
  • An approach that is progressive, strategic, humble, and achievement oriented.
  • A love for animals


Total Compensation

We value our team members, and prove it by supporting your personal, financial, and professional growth through:


  • A competitive wage rate.
  • Employee Assistance Program.
  • Generous Veterinary Discounts (75% off services for your own pets, and an extended family and friends discount).
  • Uniform Allowance.
  • We are an equal opportunity employer and are committed to providing a respectful, inclusive, and diverse workplace.


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