Customer Order Specialist
4 weeks ago
- Full-time
- Schedule: Monday to Friday, 8am to 5pm OR 9am to 6pm
- Perks and Benefits:
- RRSP with employer contribution
- 24/7 telemedicine & Employee Assistance Program (EAP)
- Inhouse leadership development and coaching
- Training & Development Programs
- Considerable referral bonuses
- Discounts on Techo-Bloc’s products
- Techo-Bloc branded swag
- Free parking
- Employee Recognition Events
- English and French courses available as needed
We are in search of an energetic and achievement-driven individual who will prioritize meeting our customers' needs to ensure each client feels appreciated. In this role, you'll oversee customer order inquiries from our distribution centers alongside a team of proficient bilingual Specialists. Here's what your typical day will entail:
- Handling customer purchase orders via phone, email, fax, and online platforms for both Canadian and American markets;
- Analyzing customer orders and accounts to propose optimal solutions that save time and money;
- Managing inventory transactions and logistical requests using various software systems;
- Addressing inquiries from customers and our sales team regarding product availability, offering alternatives and solutions as per their requirement;
- Following up with customers on overdue orders awaiting pickup;
- Collaborating with the sales and marketing team to schedule product pickups and delivery dates for our customers.
Minimum Requirements:
- Strong customer service skills with a passion for service and ownership of every customer interaction;
- Excellent problem-solving skills, a positive attitude, and attention to detail;
- Ability to multitask, coordinate, prioritize, and follow up within given deadlines;
- Proficiency in Microsoft Office Excel and Word;
- Self-motivation, initiative, and a quick learning ability;
- Knowledge of inventory transaction and logistics systems and software (e.g., Microsoft Dynamics AX) will be considered an asset.
We thank all applicants for their interest; however, only successful applicants will be contacted.
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