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Field Technician

3 months ago

Mississauga Ontario CW, Peel region, Canada CB Canada Full time
```html Join Our Team at Motion

Hello, it's a new day and it's time to answer the call to elevate your career and make life accessible for all. Our purpose is to make life accessible. Our compassion and knowledge set us apart. With kindness and expertise, we support individuals by delivering the right mobility, accessibility, personal care, and daily living solutions. We believe that providing people with comprehensive solutions empowers and fulfills us all.

Our Role is to Care

As we strive to expand our reach and clients we care for, we are adding specialists to our teams who embody kindness, collaboration, and respect. If you want to help our clients experience their most vibrant lives while growing your career in a nurturing, learning-focused, and supportive environment - you will love being part of Motion.

Who We Need

We are adding a Service Technician to our team in Mississauga. We are looking for an empathetic listener, curious problem solver, friendly communicator, and someone who genuinely likes to help people.

What You Will Do

Our clients put their trust in Motion to ensure that their mobility devices are safe and functioning correctly. Whether you are working at a client's home, in a local facility, or at our care centre, you are ready to take on the ownership of solving problems to make life accessible. Your responsibilities include:

  1. Diagnosing and repairing mobility devices.
  2. Delivering, installing, and repairing custom mobility equipment such as:
    • Manual wheelchairs
    • Rollators
    • Power wheelchairs
    • Stairlifts
    • Ceiling lifts
    • Vertical platform lifts
  3. Creating service orders and quotes in our NAV system.
  4. Assessing and troubleshooting client issues with their devices.
  5. Repairing manual and power devices and equipment onsite and in-store.
  6. Repairing electrical systems within mobility devices.
  7. Programming and setting up basic power and mobility equipment.
  8. Installing and repairing elevating products and solutions.
  9. Delivering exceptional Motion customer experiences.

Our service technicians are the face of our company, delivering outstanding customer experiences every day. You will build trusting relationships with our clients, ensuring that their needs are met and our objective to make life accessible is fulfilled. Flexibility and mobility are key as you will be travelling to clients' homes and facilities.

What You Bring

Technical skills: Previous experience in a customer service role, exposure to using diagnostic tools, electronic equipment, and completing mechanical repairs. Knowledge of mobility products is beneficial. You should be an avid troubleshooter who is innovative and efficient in your approach to solving problems.

Empathy: To provide our clients with the best Motion customer experience, we need someone empathetic to our clients' needs and circumstances. You can navigate any situation in a friendly, professional, and compassionate manner.

Additional Must-Have Requirements
  • Ability to lift up to fifty (50) pounds to move or repair equipment and devices.
  • A valid driver's license and clean driving record; travel to client sites is required but a company vehicle will be provided.
  • A clean criminal background check and being bondable.
  • Willingness to work flexible hours on occasion to accommodate clients' needs.
Why Join? We are Motion

At Motion, we've undergone a recent transformation, and we think that's exciting. With a strong reputation as experts in our field, we're turning inwards to foster a culture of belonging, giving, and strength. Joining us now is a chance to be part of that momentum, make an impact in people's lives, and help create a company environment you believe in.

Thank you for taking the time to consider joining us. If you want to be part of our team, express your interest here. Motion is an equal opportunity employer. We are committed to providing reasonable accommodations, and will work with you to meet your needs. If you require assistance during the application process, please contact us.

Protective Measures for COVID-19

At Motion, the safety of our employees and clients is paramount. We’ve implemented several measures to reduce the risk of exposure to Covid-19. These include:

  • Ensuring safe physical distancing at all locations and warehouses.
  • Providing all employees with full personal protective equipment, including face shields, gowns, masks, and gloves.
  • Disinfecting all locations and warehouses regularly and thoroughly.
  • Continuous monitoring of the ongoing situation and updating policies as needed.
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