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HRIS Technology Specialist, Bilingual

2 months ago

Montreal Quebec GF, CA ADP Full time

ADP is hiring an HRIS Technology Specialist, Bilingual

Are you looking to grow your career in a stable, dynamic environment with plenty of opportunities to progress? Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities? Are you looking to be yourself in a culture that values equity, inclusion, and belonging? If so, this may be an opportunity for you. Read on and decide for yourself.

As an HRIS Technology Specialist, Bilingual, you'll help our clients leverage ADP's exceptional business solutions so they can focus on what matters most to them - growing their business.

To thrive in this role, you must be comfortable working in a metrics-driven environment. You are eager to learn and adapt well to change. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Your communication style is clear and easy for our clients to understand and take action on, resulting in high client satisfaction scores.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We serve over 1 million clients in 140 countries with over 63,000 associates worldwide. Thanks to the talent, commitment, and authenticity of our ADP associates around the world, we’ve earned accolades from some of the industry’s most respected thinkers for being one of the best places to work.

What you’ll do: Responsibilities

  • Provide support to our client application users which includes instruction, navigation, troubleshooting, maintenance and evaluations to determine solutions and alternatives.
  • Work with internal technical support, various production departments and additional ADP Service hubs as needed to identify a resolution.
  • Consistently monitor open client issues until successful completion, providing timely follow up.
  • Respond professionally and timely to client incoming phone calls and/or emails.
  • Handle client requests relating to products or services ranging from routine inquiries to complex problems.
  • Handle critical and/or escalated client issues, which may require working directly with additional ADP Service hubs to ensure client satisfaction.
  • Provide critical and accurate statutory information to clients in HR/Payroll areas.
  • Maintain appropriate records of client contact through the CRM.
  • Continually upgrade knowledge and skill base relating to new product roll outs and legislative changes.
  • Maintain the service organization's standards regarding call and case handling.
  • Participate in regional and ADP client retention efforts.
  • Recommend software enhancements or product features.
  • Provide feedback and suggestions on products, issues, processes and procedures.
  • May participate in developing documentation and/or participate in User Group Meetings.

TO SUCCEED IN THIS ROLE:Required Qualifications

  • Minimum 1 - 3 years' experience in Human Resources capacity.
  • ADP Product knowledge in WorkforceNow (WFN) is an asset.
  • Advanced Internet and MS Office Skills (Word/Excel) required.
  • Excellent customer service and communication skills (both verbal and written).
  • English/French Bilingualism is Mandatory.

BONUS POINTS FOR THESE:Preferred Qualifications

  • Ability to collaborate & work effectively within cross functional teams.
  • Ability to multitask, probe, analyze, and problem solve.
  • Detail oriented and ability to follow-through.
  • Ability to work independently, resourceful and be a strong team player.
  • Strong organization, time management and prioritizing skills.
  • Bachelor's Degree preferred or equivalent in HR experience.
  • HR Designation is an asset (CHRP).

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

  • Focus on your mental health and well-being.
  • Join a company committed to giving back.
  • Knowledge to help you grow.
  • Innovate. Problem-solve.
  • Balance work and personal time.
  • Go Global.
  • Belong by joining one of ten Business Resource Groups.

What are you waiting for?Apply now

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards.

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