Application Production Support Specialist

2 weeks ago

Montreal Quebec, Québec, Canada Infotree Global Solutions Full time

Production Support

Act as first line of contact for production environment and provide Level1 /Level2 functional and technical support.

Coordinate with Level3, DEV and Infra teams about new and recurring production issues and help in root cause analysis and timely resolution.

Pro-actively monitor, manage and improve availability and performance of the production environments and application layers to middleware and databases.

Monitor application components and in-out data with the help of provided tools and act proactively to prevent data issues, performance issues and application crash.

Ensures issues/incidents are logged in the incident management system on time with relevant details (description, root cause, outage, downtime, dependencies, executive summary etc.)

Liaise and communicate with upstream / downstream applications support teams for timely data flow and resolving any open issues.

Contribute in projects related with updates, upgrades, obsolescence and vulnerabilities. Making sure these software/hardware updates/upgrades are meeting timeline.

Maintain and create procedure and process documentations.


Release, Maintenance and Project:

Participate in release cycles for functional validation on staging, pre-production and production environments.

Release deployment, post release checks, follow communication.

Liaises with the Development teams to ensure enhancements and bug fixes are prioritized.

Participates in regular and required DRP and BCP exercises.

Coordinate with Infrastructure teams on events of patching & upgradation of servers to ensure the applications are stable & running after the infra work.

Execute and or coordinate related projects like obsolescence, migrations, application upgrade and IV2 (Cloud)


KEY SKILLS AND QUALIFICATIONS


EDUCATION

Master/Bachelor or degree in Computer Science or IT Systems

Minimum 5 years’ of Application Production Support experience


Technical Skills:

Excellent experience on systems like Windows, UNIX and Linux

Excellent knowledge of databases like Oracle and SQL

Working experience of IT tools like Geneos, ServiceNow, Autosys, Jenkins, Dynatrace etc.

Working knowledge or familiarity scripting skills Perl, Python and PowerShell

Working knowledge of file transfer protocols/tools like - CFT, FTP & SFTP


Language

English and French

  • Application Support Specialist

    3 weeks ago

    Montreal, Quebec, Québec, Canada Mindlance Full time

    Rôle : Analyste du support applicatif Durée : 12 moisLieu : Montréal, QCDescription de l'emploi :Avoir de l'expérience sous Unix et Linux Avoir de l'expérience en SQLAvoir de l'expérience en Shell ou Java ou PythonAvoir de l'expérience dans les outils de surveillanceRole : Application Support Analyst Duration : 12 MonthsLocation :...

  • Trade Support Specialist

    1 month ago

    Montreal, Quebec, Québec, Canada Mindlance Full time

    Rôle : Spécialiste du soutien au commerceLieu : Montréal, QCDurée : 12 moisDescription de l'emploi :Expérience de travail avec des traders et une équipe de venteExpérience en SQLAvoir de l'expérience sous Unix et LinuxRole : Trade Support SpecialistLocation : Montreal, QCDuration : 12 MonthsJob Description :Experience to work with Traders and...

  • Trade Support Specialist

    4 weeks ago

    Montreal, Quebec, Québec, Canada Mindlance Full time

    Rôle : Spécialiste du soutien au commerceLieu : Montréal, QCDurée : 12 moisDescription de l'emploi :Expérience de travail avec des traders et une équipe de venteExpérience en SQLAvoir de l'expérience sous Unix et LinuxRole : Trade Support SpecialistLocation : Montreal, QCDuration : 12 MonthsJob Description :Experience to work with Traders and...

  • Future Opening: Product Specialist

    1 month ago

    Quebec City, Quebec, Québec, Canada Coveo Solutions inc. Full time

    At Coveo, our Technical Support team is on a mission to transform every situation into an enriching experience, one interaction at a time, so that Coveo employees, partners and customers can strive towards their desired outcomes. If this resonates with you, please read on. The mission Coveo Support is not your typical call center image that you might...

  • Product and Client Specialist

    3 weeks ago

    Montreal, Quebec, Québec, Canada AY Talent Full time

    Summary The Product and Client Specialist is responsible for the day-to-day support and communication with the clients. In conjunction with the Brand Manager, they act as the point person for day-to-day concerns, and issue resolution, and handle their client’s product development needs, such as sample requests, quotes, pricing, and graphic design. They...

  • Training & Development Specialist

    1 month ago

    Montreal, Quebec, Québec, Canada KRB Avocats | Lawyers Full time

    About UsKRB Lawyers is a leading Canadian law firm specializing in business law, with a focus on M&A, real estate, finance, and commercial litigation. With offices in three major cities, our culture is dynamic, collaborative, agile, and driven. We are a firm that places as much value on supporting its people as it does on delivering excellent service to its...

  • Training & Development Specialist

    4 weeks ago

    Montreal, Quebec, Québec, Canada KRB Avocats | Lawyers Full time

    About UsKRB Lawyers is a leading Canadian law firm specializing in business law, with a focus on M&A, real estate, finance, and commercial litigation. With offices in three major cities, our culture is dynamic, collaborative, agile, and driven. We are a firm that places as much value on supporting its people as it does on delivering excellent service to its...

  • Inside Sales Support

    2 months ago

    Montreal, Quebec, Québec, Canada Montréal Luminaire & Quincaillerie Montreal Lighting & Hardware Full time

    Montreal Lighting & Hardware is a searching for an inside sales support specialist Montreal Lighting & Hardware is Canada’s fastest growing lighting distributor for quality lighting, decorative hardware and home accents with strong emphasis on customer service. We have a 15,000 Sq ft designer showroom centrally located in the Montreal as well as one of...

  • Inside Sales Support

    4 weeks ago

    Montreal, Quebec, Québec, Canada Montréal Luminaire & Quincaillerie Montreal Lighting & Hardware Full time

    Montreal Lighting & Hardware is a searching for an inside sales support specialist Montreal Lighting & Hardware is Canada’s fastest growing lighting distributor for quality lighting, decorative hardware and home accents with strong emphasis on customer service. We have a 15,000 Sq ft designer showroom centrally located in the Montreal as well as one of...

  • Senior Privacy

    4 weeks ago

    Quebec City, Quebec, Québec, Canada Coveo Solutions inc. Full time

    Shape tomorrow's privacy standards: Senior specialist needed at Coveo! Coveo is looking for a talented professional with a focus on product and technology to join its Legal Compliance team. This individual will play a critical role in guiding R&D teams through the complex landscape of data privacy and its related laws and regulations, ensuring that our...

  • User Support Agent

    4 weeks ago

    Quebec City, Quebec, Québec, Canada DataDis Full time

    We are currently looking for a dynamic software support specialist with good communication skills at our Quebec city office.As a software support specialist at DataDis, you will: Provide assistance to users of our MIR-RT software and applications. Configure gateways to ensure the exchange of information between our MIR-RT Software and our clients'...

  • Sales Specialist

    4 weeks ago

    Quebec City, Quebec, Québec, Canada RONA Part time

    Sales Specialist Language English Français (CA) Apply Now By joining the RONA family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary review, etc. Opportunities for advancement within...

  • Sales Specialist

    4 weeks ago

    Quebec City, Quebec, Québec, Canada RONA Part time

    Sales Specialist Language English Français (CA) Apply Now By joining the RONA family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary review, etc. Opportunities for advancement within...

  • Showroom Sales Specialist

    2 months ago

    Montreal, Quebec, Québec, Canada Montréal Luminaire & Quincaillerie Montreal Lighting & Hardware Full time

    Job Opportunity: Showroom Lighting SpecialistAbout Us:Join Montreal Luminaire & Hardware, the leading lighting distributor in Quebec, specializing in top-tier lighting, decorative hardware, and home accessories. Renowned for our commitment to exceptional customer service, we extend our offerings to a diverse clientele through our expansive 15,000-square-foot...

  • Showroom Sales Specialist

    4 weeks ago

    Montreal, Quebec, Québec, Canada Montréal Luminaire & Quincaillerie Montreal Lighting & Hardware Full time

    Job Opportunity: Showroom Lighting SpecialistAbout Us:Join Montreal Luminaire & Hardware, the leading lighting distributor in Quebec, specializing in top-tier lighting, decorative hardware, and home accessories. Renowned for our commitment to exceptional customer service, we extend our offerings to a diverse clientele through our expansive 15,000-square-foot...

  • Pricing Specialist

    1 month ago

    Montreal, Quebec, Québec, Canada Fuze Logistics Services Inc Full time

    Pricing Specialist (Ocean Import/Export) - Montreal OfficeFuze Logistics Services is a next generation 3PL headquartered in Montreal, with offices across North America, leveraging cutting-edge technologies and decades of industry expertise to facilitate the transport of freight globally.Fuze Logistics Services is seeking a Pricing Specialist to join our team...

  • Pricing Specialist

    4 weeks ago

    Montreal, Quebec, Québec, Canada Fuze Logistics Services Inc Full time

    Pricing Specialist (Ocean Import/Export) - Montreal OfficeFuze Logistics Services is a next generation 3PL headquartered in Montreal, with offices across North America, leveraging cutting-edge technologies and decades of industry expertise to facilitate the transport of freight globally.Fuze Logistics Services is seeking a Pricing Specialist to join our team...

  • User Support Agent

    1 month ago

    Quebec City, QC, Québec, Canada DataDis Full time

    We are currently looking for a dynamic software support specialist with good communication skills at our Quebec city office.As a software support specialist at DataDis, you will: Provide assistance to users of our MIR-RT software and applications. Configure gateways to ensure the exchange of information between our MIR-RT Software and our clients'...

  • Procurement Specialist

    4 weeks ago

    Quebec City, Quebec, Québec, Canada Coveo Solutions inc. Full time

    Commercial and contractual negotiations have no secret for you? Join our team, leverage your expertise and have a lasting impact! As a procurement specialist, each day will be a unique adventure. By working with all departments at Coveo, you'll discover a dynamic environment where your tasks on the daily will be far from a redundant routine. As a...

  • Procurement Specialist

    4 weeks ago

    Quebec City, Quebec, Québec, Canada Coveo Solutions inc. Full time

    Commercial and contractual negotiations have no secret for you? Join our team, leverage your expertise and have a lasting impact! As a procurement specialist, each day will be a unique adventure. By working with all departments at Coveo, you'll discover a dynamic environment where your tasks on the daily will be far from a redundant routine. As a...