Property Administrator

4 weeks ago

Canada, CA Lépine Apartments Full time

*We are currently seeking to fill two Property Administrator vacancies. One position is available in Carleton Place, the other in the Kanata area.*

About us:

Lépine is well established as a premier builder and landlord in Eastern Ontario, specializing in building premium, resort-style, multi-family apartment communities. We have built over 10 million square feet of residential construction and continue to grow. The company’s principles of uncompromising quality and investment in the future of real estate have been their guiding compass while charting a new course for the home building industry.

Purpose:

The Property Administrator holds a pivotal role in the management of Lépine Apartments, overseeing daily operations. Collaborating closely with Superintendents and cleaning staff, this position is dedicated to ensuring a superior standard of customer service and satisfaction.

Responsibilities:

  1. Customer Service/Administration
    • Manage the complete lifecycle of tenants, from onboarding to lease renewals and terminations, ensuring seamless communication, addressing tenant inquiries, and overseeing the resolution of any issues to enhance overall tenant satisfaction and retention.
    • Prioritize customer satisfaction and create a customer-focused atmosphere within the assigned property.
    • Deliver the Lépine Customer Service Promise throughout the customer journey.
    • Coordinate tenant arrivals, move-in/out processes, and elevator/loading dock bookings.
    • Maintain an updated resident database, including tenant changes and payment details.
    • Keep various lists, such as tenant and emergency contact lists.
    • Manage the building/parking access card system and maintain accurate records of card/permit holders.
    • Collect rent payments, address late payments, and handle key and fob requests from tenants.
    • Maintain tenant insurance requirements and conduct bi-monthly insurance audits to ensure compliance.
    • Participate in a rotational on-call schedule that supports the Superintendent in emergency after-hours calls.
  2. Leasing
    • Releasing vacant apartments to ensure Lepine’s occupancy target is maintained; this includes assisting prospective tenants, giving tours, and following up on prospective tenants.
    • Administer leases, document preparation, and file management.
    • Manage and execute sublets, assignments, and termination notices.
    • Actively manage tenant renewals to maximize tenant retention and building occupancy.
    • Other tasks & duties as assigned.

Requirements:

  • High school diploma or GED.
  • A college diploma in business administration, property management or combined experience in Property Management is an asset.
  • Demonstrated experience in property management or related sector.
  • Strong positive mindset, organized, self-motivated and very detail oriented, with administrative and customer service skills.
  • Valid driver’s license.
  • Clean criminal record check.

Why work for us?

  • Competitive Wages: Earn more than just a salary – join a team where your hard work is recognized and rewarded.
  • Inclusive Work Environment: Be a part of a diverse and welcoming workplace culture, where every voice is valued.
  • Career Growth Opportunities: Forge your path to success with opportunities for professional development, mentorship, and advancement within our organization.
  • Flexible Health Care Spending Account: Take control of your well-being with a flexible health care spending account that allows you to tailor your benefits to suit your individual needs and priorities.
  • RRSP/DPSP Contribution Plan: Secure your financial future with our retirement savings plans, including RRSP and DPSP contributions.
  • Referral Bonus Program: Share in our success by referring top talent to our team and be rewarded through our generous referral bonus program.
  • Vacation Packages: Enjoy ample time off to rest, recharge, and explore with our competitive vacation policy, ensuring a healthy work-life balance.
  • Paid Sick Leave: Prioritize your health and well-being without sacrificing income. Benefit from three paid sick leave days per year, ensuring you can take the time you need to recover.
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