People Operations Associate

2 months ago

Vancouver British Columbia, British Columbia, Canada Tencent Full time

About the Company:

Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life of people around the world. Founded in 1998 with its headquarters in Shenzhen, China, our two guiding principles are to use technology for good and to provide value to our users. Our growth strategy is built upon attracting the best people and creating an amazing work atmosphere that balances the energy of a start-up with the resources of a global innovation leader.


Responsibilities:

  • Manage Employees Lifecyle HR Operations service tasks for assigned countries in APAC, Europe and MEA region, including employee onboarding, off-boarding, internal transfer, benefit operation, global mobility etc, according to HR SSC's working procedure/SOP and given SLA with a high accuracy level
  • Process and respond to employee and manager inquiries related to employee life cycle via ticketing system (Service Now) as Level 2 Agent and promote articles available as Self Service – Level 1
  • Accumulate standard employee and HR agent FAQ, improve employee experience by providing end to end HR solutions to solve their issues
  • Support and assist in other HR-related duties and ad-hoc tasks


Requirements:

  • Bachelor's degree in Human Resource Administration, Business Administration, or related fields;
  • 3-5 years’ HR operations experience in a HR shared service supporting multiple countries are preferred;
  • Prior experience using HR systems (e.g Workday) and case management/ticketing tool, ServiceNow;
  • Self-driven, conscientious, strong adaptability and fast learner;
  • High Customer Service orientation, and strong problem-solving skills
  • Detail-oriented and organized
  • Ability to communicate bilingually (English / Mandarin) to work with both international stakeholders and China HQ based teammates will be a huge plus


Please take note that this is a 1 year contract (renewable depending on performance)

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