Client Services Representative

2 weeks ago


Toronto Ontario, Ontario, Canada A. Fisher & Associates Inc. Full time

Hours: Monday – Friday between 8:00am and 10:00pm

Annual Salary: $45,000 + Bonus (TBD based on experience)

Start Date: Immediately


Case Manager

A.Fisher & Associates has been providing specialized financial services and are multifunctional management service providers for Insolvency.


Are you organized, energetic, and target driven? If you want to roll up your sleeves and take ownership of this opportunity, apply today We are searching for a highly qualified, enthusiastic, and knowledgeable Case Manager.


Job Responsibilities:

  • Meet and exceed monthly business targets
  • Providing best advice to all customers; checking that the case would be viable to move forward in the process
  • Managing a portfolio of clients ensuring the administration of each case is accurately and timely processed within business expectations
  • Obtaining first payment
  • Obtain any outstanding documentation from the client, either direct or via a three-way call
  • Increasing customer satisfaction and reducing drop off rates through improved customer service
  • Updating the client management database efficiently
  • Positive general communication to all internal and external departments
  • Answer inbound customer service calls as they come
  • Any other duties as required
  • Scan and save mail electronically
  • monitor email inbox and respond to client queries
  • Prepare legal correspondence to both clients and creditors
  • Review legal documents for accuracy
  • Prepare, review and monitor excel spreadsheets daily


Requirements

  • A professional telephone manner
  • Excellent administrative skills
  • Attention to detail is essential
  • Excellent objection handling skills
  • Ability to work under pressure in a calm, professional, positive manner
  • Ability to prioritize and adhere to strict deadlines / targets
  • Conscientious, with a strong customer service work ethic
  • Ability to work on your own initiative and within a team

We are an equal opportunity employer prepared to accommodate those with disabilities.



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