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Warranty Engineer
1 month ago
Sailun Tire Americas – Warranty Engineer
Position Reporting to Warranty/Quality Manager
Summary/Objective
The Warranty Engineer is responsible for Canadian Warranty Claims and PLC reception, inspection, evaluation and recording. This position is responsible for all vendor factory warranty batch submissions and follow up including a monthly summary report. This position also coordinates all DTI vendor specifications and updates within our database/Navision. This position is also responsible to monitor and review all DTI vendors regulatory compliance testing, with the main focus of timely and accurate completion of Canadian warranties and PLC inspections.
Essential Functions
Evaluation and analysis of service return tires from Liability Claims
Evaluation and analysis of Canadian Warranty claims
Provide technical support for the Warranty group as required
Factory Batch Warranty submissions
Internal Batch Warranty preparation and processing
Technical assistance, analysis and participation in local tire testing events
Warranty Data Analysis as required
Technical tire specification preparation, maintenance and factory contact for all DTI vendors including Item Card preparation in Navision
Regulatory backup for EWR (Early Warning Reporting) submissions to NHTSA
Prepare and review all Vogue Tyre warranty claims
Responsible to obtain, review and analyze all DTI vendors regulatory testing results for FMVSS 139 and 119.
On time preparation, follow up and reporting on vendor warranty batch submissions.
Other tasks as required including participation in local tire testing events
Travel
Minimal travel to events
Skills and Qualifications
Customer Client Focus, Goal Achievement focus, Strong data skills (Excel). Proficient in office skills (excel, outlook, word). Safety oriented.
Required Education and Experience
Mechanical Engineering Degree/Diploma
Tire Industry experience gained via Process Engineering/Technician or Tire Design is considered an asset
Hands on experience in mechanical engineering, with factory and or manufacturing experience
High proficiency in Excel
SAP is considered an asset
Navision software training is considered an asset
Specific Training Requirements:
DOT 119 & DOT 139 training
ECE 30 7 ECE 54 training
Tire & Rim Assoc. and ETRTO training
DTC Warranty Process training
PLC Claims training
EWR preparation & submissions training